Chapter 3: Answering A Call - Avaya one-X 9621G User Manual

Chapter 3: Answering a call

When you receive an incoming call, the incoming call is usually selected automatically. However, if you
are already on a call or if you receive more than one incoming call at a time, you may need to select the
call you want to answer manually.
An incoming call displays as a green line with a ringing bell icon. To answer the call just touch the call
appearance line.
Note:
Depending on how your telephone is administered, there may be some differences in the steps this
procedure describes.
If you do not have the Go to Phone Screen on Ringing option enabled and if the Phone screen is not
displayed, incoming calls display on the top line of the screen. You can touch the line to answer the call
or press the Phone button to view the Phone screen. You must press Phone to choose a line or to view
call options.
Answer an incoming call in one of the following ways:
If you are not on another call, lift the handset, touch the ringing call appearance line, press
Speaker to answer using the speakerphone, or press Headset to answer using the headset.
Note:
To automatically display the Phone screen whenever you receive an incoming call, set the
Phone Screen on Ringing option to Yes (see
Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones
Setting the Phone Screen on ringing).
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