Avaya 9621G User Manual
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Summary of Contents for Avaya 9621G
- Page 1 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Release 6.6.2 Issue 1 May 2016...
- Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
- Page 3 LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED written consent of Avaya can be a criminal, as well as a civil offense OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL under the applicable law.
- Page 4 AC adapters shipped with the equipment or specified by the equipment. Avaya to be used with the equipment. If you use any other equipment, it may cause failures, malfunctioning, To comply with the FCC RF exposure compliance requirements, this or fire.
- Page 5 The trademarks, logos and service marks (“Marks”) displayed in this site, the Documentation, Hosted Service(s), and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, its licensors, its suppliers, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark.
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Page 6: Table Of Contents
Transferring a call Chapter 6: Call history...................... 37 ........................... 37 Call History ........................ 37 Call History Chapter 7: Contacts........................ 40 ...................... 40 Using the contacts feature .................... 40 Searching for a contact May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... - Page 7 ...................... 68 Using the call timer Chapter 12: Carrying out maintenance tasks............... 69 .................. 69 Backing up and restoring your data files ....................... 69 Cleaning the screen ....................... 70 Network information May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...
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Page 8: Chapter 1: Introduction
This document describes how to use product features and capabilities. Intended audience This document is intended for people who want to learn how to use product features and capabilities. Related resources Documentation See the following related documents at http://support.avaya.com. Document Title Use this document to: Audience number Implementing 16–603603... - Page 9 Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. Procedure •...
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Page 10: Support
Introduction Support Go to the Avaya Support website at http://support.avaya.com for the most up-to-date documentation, product notices, and knowledge articles. You can also search for release notes, downloads, and resolutions to issues. Use the online service request system to create a service request. -
Page 11: Chapter 2: Setting Up The Deskphone
Multiple button modules must all be the same type and same model. The 9621G model does not provide a port for button module attachment. The letter G in a deskphone model name indicates the presence of a built-in Gigabit Ethernet adapter that increases the transmission speed of data. -
Page 12: Physical Layout
You can use the USB port for login and as a picture source for screensaver.You can also recharge some battery-powered devices by connecting the device to the USB port.The 9621G does not have a USB port. Message An illuminated red light in the upper-right corner of your waiting deskphone indicates that you have a voice mail. - Page 13 History When you press History, the Phone screen displays the history of your outgoing, incoming, and missed calls. The Table continues… May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...
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Page 14: Adjustable Stand And Display Screen
• If the deskphone is in an idle mode, you hear continuous beeps in the wireless headset. • If the phone is already in a headset call, you hear a short beep in the wireless headset. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... - Page 15 These calls are added to the call history as missed calls. Procedure 1. Enter your extension. 2. Tap Enter. 3. Enter your password. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...
- Page 16 9. Tap the left or right arrow to select the duration from 1 to 12 hours for using this phone. You can log out as a guest at any time despite the duration you select. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...
- Page 17 Setting up the deskphone 10. Tap Enter. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...
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Page 18: Chapter 3: Navigating The Phone
Call History lists, or World Clock and Weather. Home screen icons are touch-based to let you initiate actions like changing phone settings, accessing the Web browser, or accessing Avaya applications like the Calculator, World Clock, and Weather. Your administrator might make other, optional Home screen icons available to you that do not appear in this table. - Page 19 When the backlight is off, any activity on your telephone turns it back on. This icon is configured by your administrator on one of the softkeys. Table continues… May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...
- Page 20 Indicates Call History for all calls. Indicates Call History for Missed calls. Indicates Call History for Outgoing calls. Indicates the Call History for Answered calls. Table continues… May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...
- Page 21 Indicates the My Pictures application where you can display pictures from the USB folder. Indicates the VPN settings menu. Indicates the icon for viewing the About Avaya IP Deskphone screen. Indicates the Home screen Calculator application. Indicates the Home screen World Clock application.
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Page 22: The Home Screen
• World Clock: Shows the time and weather in different parts of the world. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 23: Menu Options
Some options described in this guide might not be available to you. Menu options The following image shows the menu options that are available to you to view the current settings and configure the required parameters on the Avaya 9621G, 9641G, and 9641GS IP deskphones. Home Options... -
Page 24: Using The On-Screen Keyboard
Note: ® Bluetooth setup option is available on the Avaya 9641G and 9641GS IP deskphones. Your deskphone might not display some options on your deskphone if your administrator has not configured the options for your extension. Using the on-screen keyboard The deskphone displays an on-screen keyboard when you add or edit a contact name or a number or when you personalize labels for your call appearances or features. -
Page 25: About Features
Using the Features menu Procedure From the Phone screen, tap the Features button at the upper right corner to view the Features menu. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 26: Cm Administrable Features
Whisper Page Whisper Act Note: Your phone displays the personalized label instead of the feature abbreviations if you have added personalized labels for any of the features. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 27: Chapter 4: Administered Options
15 seconds. The beep indicates that the call is being recorded. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 28: Using Usb Flash Drives With Your Phone
One way to ensure that the file is in the proper format is to export the contacts list of your deskphone to your USB device, which automatically creates a formatted file. Avaya also provides a spreadsheet tool that uses macros to convert your Outlook contacts into the ®... -
Page 29: Overwriting Contacts List With An External File
4. If your USB device has a contacts file on it, tap Save to confirm that you want to overwrite that file with the contact list of the deskphone. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 30: Temporarily Using A Usb Contacts List
USB drive is inserted and the phone is kept idle. Each picture displays for 5 seconds unless you specify a different value (from 5 seconds to 999 seconds). The 9621G, 9641G, and 9641GS deskphones can display pictures with a resolution of 480 x 272 pixels. The picture file must be in JPEG format. -
Page 31: Chapter 5: Call Handling
Answer button on the Bluetooth headset to answer an incoming call. • To automatically display the Phone screen when you receive an incoming call, set the Phone Screen on Ringing option to Yes. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 32: Making A Call
The phone redials the last number or a list of the most recent numbers that you have dialed appears from which you can select a number to redial. For information on redial settings, see Setting Redial Options on page 54. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 33: Making A Call Using Edit Dialing
4. To call a non-primary number, touch the Details button to move to the detail information fields for the contact, then touch the desired number. Calling a person from the call history Procedure 1. Press the History button. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 34: Muting A Call
The deskphone starts a call to the person or number associated with the click to dial link. Muting a call About this task While on a call, you can mute the microphone of your phone so that the other party cannot hear you. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 35: About Forwarding Calls
Use this task to forward your calls to a specified number. Procedure 1. Press Forward to gain access to the main Forwarding screen. 2. Tap Call Forward. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 36: Putting A Call On Hold
1. Keep the call you want to transfer active and tap Transfer from the Phone screen. 2. Dial the number to which you want to transfer the call. 3. Tap Complete to transfer the call. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 37: Chapter 6: Call History
2. If you want to see a different list, such as, missed calls or outgoing calls, tap the corresponding icon located at the upper right part of the screen. 3. Scroll up or down to view the entries on the list. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 38: Viewing Call History Details
2. If you do not want to delete all calls, tap the icon at the upper right representing the list you want to clear. Select the list you want to delete. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 39: Turning Off Call History
To turn logging of bridged lines from Yes to No, tap Log Bridged Calls. 6. Tap Save to save the new setting or Cancel to return to the Application Settings menu. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 40: Chapter 7: Contacts
• Tap the phone number of the contact to dial, or • Tap the Details button next to the contact's phone number to select a different phone number or see detail information about this contact. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 41: Viewing Contact Details
6. Tap the check mark to indicate you finished entering the name and primary telephone number. The telephone displays your entries in a business card format. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 42: Editing A Contact
24 for more information. 7. Tap Done . 8. To change other contact information, repeat Steps 5 through 7. 9. When you finish changing contact information, tap Save. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 43: Setting Up Favorite Contacts
2. Search for the contact whose primary number you want to change. 3. Tap the Details button for the contact to display detailed information. 4. Tap Edit. 5. Tap Primary. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 44: Deleting A Contact
2. Tap the Details button on the contact you want to delete. 3. Tap Delete. 4. Tap Delete again to confirm or Cancel to cancel the deletion. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 45: Chapter 8: Conferences
Adding a person on hold to a conference call Procedure 1. From the Phone screen, select your active call. 2. Tap Conf or Add if you are already in a conference. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 46: Putting A Conference Call On Hold
This feature is not available on all systems. Procedure 1. From the Phone screen, select your active call. 2. Tap Details. 3. Select the person you want to drop. 4. Tap Drop. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... - Page 47 Using the conference feature To view the Drop icon on the conference call, your administrator must configure the Fe-mute and conf-dsp feature on Communication Manager. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...
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Page 48: Chapter 9: Using Bridged Call Appearances
Use this task to join an existing call on a bridged line. Procedure 1. Tap the call appearance of the bridged call in progress that you want to join. 2. Tap the Bridge softkey. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 49: Making An Outgoing Call On A Bridged Line
1. Tap the bridged line you want to use. 2. Dial the phone number, or call the person from the Contacts list, or call the person from the History list. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 50: Chapter 10: Using Voicemail
Logging into your voice mail Procedure 1. To log in to your voice mail, press the Message button. 2. Follow the voice prompts from your voice mail system. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 51: Chapter 11: Customizing Your Phone
Control (AGC) for your headset, handset, or speaker audio. ® Bluetooth Setup helps you pair and connect a Bluetooth enabled wireless headset. Bluetooth setup is not available on the 9621G deskphone model. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 52: Call Settings
Network Information shows summaries of network-related parameters for your phone, used for troubleshooting. Guest Login feature, helps you log in to another 9621G, 9641G, or 9641GS phone and can use the features on your own phone and functionality. VPN settings option is available only if you are an authorized VPN user. If you require information on how to set up VPN, see the VPN Setup Guide for 9600 Series IP Telephones Document, Number 16–602968. -
Page 53: Setting Go To Phone Screen On Answer
Edit dialing feature may not be available on your extension, depending on how your system is administered. Procedure 1. Press Home. 2. Tap Settings. 3. Tap Options & Settings. 4. Tap Call Settings. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 54: Displaying Call Timers
Procedure 1. Press Home. 2. Tap Settings > Options & Settings > Call Settings > Visual Alerting. 3. Tap to select On or Off. 4. Tap Save. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 55: Setting The Audio Path
• Switchhook and Alerts: Every 5 seconds an alert tone is played in the headset on an incoming call. You can use either the switchhook button of the headset or the switchhook button on the phone to answer an incoming call. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 56: Application Settings
5. Tap History. The option is set to Off by default. Tapping History changes the setting to On. 6. Tap Save. Activating call log for bridged calls May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... - Page 57 Help Desk extension to read Help Desk. Procedure 1. Press Home. Note: To edit a label on an attached Avaya SBM24 Button Module, press the Edit button on the module and proceed to Step 7. 2. Tap Settings. 3. Tap Options & Settings.
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Page 58: Screen & Sound Options
6. Tap either Phone or Module, depending on the brightness or contrast of the item that you want to adjust. If you have attached more than one button module to the deskphone, additional Module lines appear. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 59: Setting The Text Size
Home screen on timeout. The administrator sets the timeout duration of your phone or the default inactivity limit of 10 minutes applies. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 60: Turning Error Tones On Or Off
2. Tap Settings > Options & Settings > Screen & Sound Options > Personalized Ringing. 3. Tap Classic Tones or Rich Tones as required. 4. Tap the required ring tone. 5. Tap Save. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 61: Advanced Options
9641G and 9641GS deskphones. However the ® Buetooth option must be administered on your deskphone by the administrator. Procedure 1. Press Home. 2. Tap Settings. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 62: Avaya Home Screen Applications
8. Tap Save. Avaya Home Screen Applications Avaya provides three useful applications with your phone. Using the World Clock application, you can determine the time, temperature, day, and date in a selected city or country. The Weather application provides forecast information through an Internet service for a location you specify. -
Page 63: Adding World Clock Locations
• Tap Add to add another location, use the keyboard on the screen to enter the information as described in Step 3, and save it using the check mark, or May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 64: Viewing World Clock Details
The phone displays the updated information whenever you tap the Refresh softkey or change the location. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... - Page 65 • Tap Refresh to view updated weather information, or • Tap Back to return to the Home screen. Related links Avaya Home Screen Applications on page 62 May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...
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Page 66: Activating Ec500 For Simultaneous Ringing On Multiple Phones
Setting up a Bluetooth enabled headset ® You can connect Bluetooth enabled headsets to the 9641G and 9641GS deskphones. The ® deskphones support the Bluetooth headset profile. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... - Page 67 7. To unpair the headset, go to Paired devices. Tap the headset that you want to unpair, and tap Unpair. The headset is npaired from the deskphone. To use the headset, you must pair it again with the deskphone. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...
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Page 68: Using The Call Timer
About this task The information provided here is generic and might not apply to all wireless headsets, particularly those that are not certified by Avaya. If you need specific information, see the relevant documents provided with your headset. Note: ®... -
Page 69: Chapter 12: Carrying Out Maintenance Tasks
Screen Cleaning to disable the touchscreen so that you do not initiate an action or application. Follow the instructions that appear and press any phone button when you complete cleaning. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... -
Page 70: Network Information
Contact your administrator for more information on the options related to network information and the settings that the system requires. May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com... - Page 71 ................Call history log Display about ................37 adjusting brightness ............58 calling Display, adjusting contrast ...........58 using a click to dial link ..........documentation ............... calling , May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...
- Page 72 History, turning off ..............39 viewing ................70 hold conference calls ............46 Hold putting a call on hold .............36 On-hook dialing ..............53 Home screen on-screen keyboard about ................22 about ................24 May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...
- Page 73 Restore data files ..............69 Ring tone selecting ............... screen cleaning ................ Screensaver from USB pictures ............Scrolling and navigation about ................18 selecting ring tone ..............60 SENDALL ................May 2016 Using Avaya 9621G/9641G/9641GS IP Deskphones H.323 Comments on this document? infodev@avaya.com...