Avaya 9621G User Manual
  1. Manuals
  2. Brands
  3. Avaya Manuals
  4. IP Phone
  5. one-X 9621G
  6. User manual
Avaya 9621G User Manual

Avaya 9621G User Manual

Hide thumbs Also See for 9621G:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Administrator's Manual, User Manual
Using Avaya 9621G/9641G IP
Deskphones SIP
Release 6.5
Issue 2
January 2015

Advertisement

Table of Contents
loading

Related Manuals for Avaya 9621G

Summary of Contents for Avaya 9621G

  • Page 1 Using Avaya 9621G/9641G IP Deskphones SIP Release 6.5 Issue 2 January 2015...
  • Page 2 Avaya customers and other parties through the Avaya written consent of Avaya can be a criminal, as well as a civil offense Support website: http://support.avaya.com or such successor site as under the applicable law.
  • Page 3 Product or Hosted Service notices and articles, or to report a problem with your Avaya Product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com (or such successor site as designated by Avaya), scroll to the bottom of the page, and select Contact Avaya Support.

  • Page 4: Table Of Contents

    Contents Chapter 1: Introduction to 9621G and 9641G SIP deskphones.......... 8 ........................ 9 Physical layout ...................... 11 About connection jacks ...................... 12 Scrolling and navigation ............................  13 Icons ...................... 13 Home screen icons ...................  14 Contact and call history icons ...................... 15 Feature-related icons .......................
  • Page 5 .................... 51 Activating Send All Calls .................... 52 Activating call forwarding .................... 52 Turning off call forwarding ........ 53 Enabling call forwarding when your line is busy or you do not answer January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 6 .................... 73 Clearing all call history entries ...................... 73 Turning off call history Chapter 14: Using the Calendar....................  74 .................... 74 Calendar appointment reminders .................... 74 Reviewing your appointments Chapter 15: About Features .................... 76 Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...
  • Page 7 Chapter 18: Locking and logging in to and logging out of your deskphone.... 93 .................... 93 Logging in to your deskphone .................. 94 Locking and unlocking your telephone .................... 94 Logging out of your deskphone January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 8: Chapter 1: Introduction To 9621G And 9641G Sip Deskphones

    The letter G in a deskphone model name indicates the presence of a built-in Gigabit Ethernet adapter that increases the transmission speed of data. The 9621G and 9641G deskphones provide a color LCD display. The 9621G deskphone has a smaller display area than the 9641G deskphone and does not have a USB interface. Unless specifically stated in this guide, the two models are essentially the same in terms of features and functionality.

  • Page 9: Physical Layout

    Name Icon if Description Number applicable USB port The 9621G does not have a USB port. Message An illuminated red light in the upper-right corner of your waiting deskphone indicates that you have a voice mail. If you indicator enabled Visual Alerting on your phone, this light flashes when you receive an incoming call.
  • Page 10 Introduction to 9621G and 9641G SIP deskphones Callout Name Icon if Description Number applicable number of lines available on touchscreen deskphones depend on how your administrator administers the Quick Touch Panel (QTP). For more information, see Setting the Quick Touch panel on page 33.

  • Page 11: About Connection Jacks

    Press Forward to display the Forwarding menu. About connection jacks The following image illustrates the connection jacks that are present on the back panel of Avaya one-X Deskphone 9621G and 9641G models. The image schematically describes which device to connect in which jack.

  • Page 12: Scrolling And Navigation

    Introduction to 9621G and 9641G SIP deskphones Scrolling and navigation Use the up and down arrow buttons on the right side of the screen to scroll up or down the list. If the administrator has enabled Busy indicator, System Numbers, or Autodial buttons on your deskphone, you can tap More on the Features list to see these buttons.

  • Page 13: Icons

    26. Tap to gain access to the WML Browser application. Tap to gain access to the Settings menu. See more Home screen icons. See previous page of Home screen icons. January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 14: Contact And Call History Icons

    Introduction to 9621G and 9641G SIP deskphones Icon Description Tap to gain access to the Main Menu Clean Screen option. Indicates an energy-saving measure. When you tap this icon, the display backlight turns off. When the backlight is off, any activity on your deskphone turns the backlight on.

  • Page 15: Feature-Related Icons

    "failover" mode. Some features may not be available or work correctly. See Limited access during failover page 92 for information. Send All Calls feature is activated. Feature is activated. Feature is off (not activated). January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 16: Presence Icons

    Introduction to 9621G and 9641G SIP deskphones Icon Description Indicates that the call is using a wideband codec for good voice quality. Indicates a low network performance or presence of local network issues that might result in lower call quality.

  • Page 17: Call-Related Icons

    The call in progress is muted. The ringer volume is off due to pressing - on the Volume button until the volume turns off. To reinstate volume, press + on the Volume button. January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 18: Adjustable Stand And Display Screen

    Introduction to 9621G and 9641G SIP deskphones Icon Description Icon indicating the telephone is not connected to its network and is operating in "failover" mode. Some features may not be available or work correctly. See Limited access during failover page 92 for information.

  • Page 19: Cleaning The Screen

    Clean the touchscreen periodically to remove fingerprints and other marks on the screen by using a soft, slightly damp, lint-free cloth. From the Home screen, select Settings and then select Touch January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 20: Network Information

    Introduction to 9621G and 9641G SIP deskphones Screen Cleaning to disable the touchscreen so that you do not initiate an action or application. Follow the instructions that appear and press any phone button when you complete cleaning. Warning: Use plain water or a cleaner specifically designed for LCD, computer, or touch screens. Do not use harsh chemicals, window cleaner, abrasives, aerosol sprays, ammonia, or solvents to clean the touchscreen.

  • Page 21: Chapter 2: The Home Screen

    Favorites, or your administrator has enabled more than eight total WML and Avaya-provided applications, you have a second page for your Home screen. Touch the scroll bar on the right side of the Home screen to view the next page.

  • Page 22: Displaying The Phone Screen On Dialing

    Cleaning the screen on page 19 About Avaya one-X provides the release number of your telephone software. Log out is used when you want to sign off the phone, to protect your settings or to allow another user to log in to your phone. Logging out prevents unauthorized use of your phone. Log out does not display unless your phone (and any associated button module) is in an idle state.

  • Page 23: Displaying The Phone Screen On Receiving A Call

    About this task Use this task to view a list of last six numbers that you dialed or to dial the last dialed number when you use the redial feature. January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 24: Configuring Visual Alerts

    Procedure 1. Press Home. 2. Tap to select Settings > Options & Setting > Call Settings > Audio Path. 3. Tap to select Headset or Speaker. 4. Tap Save. Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...

  • Page 25: Setting Dialing Options

    4. Tap Save. Setting up speed dialing About this task Use this task to assign speed dial numbers to your contacts. You can assign speed dial numbers to up to 10 contacts. January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 26: Setting Up Favorites

    Procedure 1. Press Home. Note: To edit a label on an attached Avaya BM12 Button Module, press the Edit button on the module and proceed to Step 7. 2. Tap Settings. Using Avaya 9621G/9641G IP Deskphones SIP January 2015...

  • Page 27: Adjusting The Brightness Or Contrast Of The Display

    The default time is 10 minutes. Your administrator can change the default time to any value between 0 and 30 minutes. Procedure 1. Press Home. 2. Tap Settings > Options & Settings > Screen & Sound Options > Return to Home Screen. January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 28: Setting The Text Size

    2. Tap Settings > Options & Settings > Screen & Sound Options > Personalized Ringing. 3. Tap the required ring tone. 4. Tap Save. Setting a ring tone for incoming forwarded calls Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...

  • Page 29: Setting A Ring Tone For Team Button

    Procedure 1. Press Home. 2. Tap Settings > Options & Settings > Screen & Sound Options > Call Pickup Indication. January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 30: Setting A Ring Tone For A Call Pickup Group

    2. Tap Settings > Options & Settings > Screen and Sound Options > Background Logo. 3. Tap to select the required logo. 4. Tap Save. Turning button click sounds on and off Procedure 1. Press Home. Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...

  • Page 31: Turning Error Tones On Or Off

    4. Tap Save. Enabling wireless headset About this task Perform the following procedure to enable a wireless headset to provide alert and receive incoming calls or to only receive incoming calls. January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 32: Activating Mute Alerting

    In this case, if you prefer a split screen, you must turn off large text. Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...

  • Page 33: Setting The Quick Touch Panel

    You can change the way your deskphone displays the time on your Phone screen. The time format is either 12 or 24 hours. Procedure 1. Press Home. 2. Tap Settings > Options & Settings > Language & Region > Time Format. January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 34: Setting Headset Profile

    2. Tap Settings > Options & Settings > Advanced Options > Headset Profile. 3. Tap to select the profile that matches your headset. For more information on headset profiles that Avaya supports, see the document Avaya one- ® 96X1 Series IP Deskphone Headset Profiles at the Avaya Support website.

  • Page 35: Integrating Other Applications With Your Phone

    5 will cause a reminder to appear five minutes before the start time of January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 36: Browser

    4. Touch a link to open. The browser opens the link. 5. Perform any of the following actions: • To stop loading the current page, touch Cancel. • To reload the current page, touch Refresh. Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...
  • Page 37 Browser • To open the home page, touch Home. • To close the browser, press PHONE. January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 38: Chapter 3: Answering A Call

    To automatically display the Phone screen when you receive an incoming call, set the Phone Screen on Ringing option to Yes. For more information, see Displaying the Phone screen on receiving a call on page 23. Switching to another deskphone during an active call Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...
  • Page 39 Use this task to switch to another registered deskphone during an active call when you have registered more than one deskphone with your extension. Procedure 1. Answer the incoming call from your deskphone. 2. To switch to the other deskphone, tap Bridge on that deskphone. January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 40: Chapter 4: Making A Call

    2. Tap Yes when the deskphone displays a prompt. Some call servers call back to confirm the emergency status. The phone automatically answers the incoming call on the speaker by going off-hook. Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...

  • Page 41: Redialing A Number

    If speed dial numbers are assigned to a button module attached to your phone, press the button assigned to the person you want to call. Note: Button modules are not supported on Avaya 9621G IP deskphone. To assign speed dial numbers to up to 10 contacts, see Setting up speed dialing on page 25.

  • Page 42: Making A Call Using Edit Dialing

    Details button to see them, and then touch the number you want to dial. Procedure 1. Press Contacts. 2. Find the contact that you want to call by typing the name of the person as listed. Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...

  • Page 43: Making A Call Using Uri Dialing

    3. If you do not see the name of the person you want, scroll down until the name displays. 4. When you see the name of the person you want to call, tap the number to dial the corresponding number. January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 44: Dialing An E.164 Number

    Note: You can clear a number only if you have enabled the Edit Dialing feature on your deskphone. Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...

  • Page 45: Chapter 5: Initiating A Group Page

    The extensions in the group that you are calling auto answer the page. 2. Wait for seven seconds before you speak as the deskphone requires that time to allow audio path. 3. Touch End Call to stop paging. January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 46: Chapter 6: Standard Call Related Features

    Activating mute alerting on page 32 and you Mute an active call. Mute alerting is turned off automatically when you press the Mute button to take the call off mute. Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...

  • Page 47: Putting A Call On Hold

    If the administrator enabled the Transfer on Hang-up feature, you can complete the call transfer by disconnecting the deskphone through any of the following methods: • Put the handset on the cradle • Press Speaker January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 48: Making An Attended Transfer

    • Dial the number. • Call the person from the contacts list or from the history list. 3. Tell the contact about the call when the contact answers your call. Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...

  • Page 49: Setting Up Enhanced Call Pickup Alerting

    Additional conferencing options might be available through Expanded Meet-Me Conferencing. Contact your administrator for more information about this feature. Setting up a conference call Procedure 1. Select any idle call appearance and dial the first conference participant. January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 50: Adding A Person On Hold To A Conference Call

    Note: This feature is applicable only for a conference call of the AST 1 type. Procedure 1. From the Phone screen, select your active conference call. 2. Tap Drop. Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...

  • Page 51: Viewing The Details For A Conference

    When Send All Calls (SAC) feature is on, your incoming calls go directly to a predefined coverage number, typically your voice mail. Incoming calls ring once at your extension and then go directly to a number which is set by your system administrator. January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 52: Activating Call Forwarding

    1. Scroll down to the active Call Forward button. 2. Touch the line on which Call Forwarding appears to turn call forwarding off. When you turn off the Call Forwarding feature, you hear a confirmation tone. Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...

  • Page 53: Enabling Call Forwarding When Your Line Is Busy Or You Do Not Answer

    The selected rule is highlighted by a yellow mark. If you have configured a number for any of the rules, the deskphone displays that number in place of the text Enter Number. January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 54: Editing A Rule

    Features screen. 2. Select the rule that you want to turn off. 3. Tap Turn off. 4. To turn off all the active rules, tap All off. 5. Tap Exit. Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...

  • Page 55: Chapter 7: Using Bridged Call Appearances

    Use this task to join an existing call on a bridged line. Procedure 1. Tap the call appearance of the bridged call in progress that you want to join. 2. Tap the Bridge softkey. January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 56: Making An Outgoing Call On A Bridged Line

    • Delayed: The deskphone plays an alerting melody after a delay if you do not answer a call on the bridged appearance. Your administrator can configure the delay. • Abbreviated: The deskphone plays a single beep to indicate a call on the bridged appearance. Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...

  • Page 57: Chapter 8: Using The Contacts Feature

    Next steps If your administrator has set up a corporate contact list or database, you can extend a search. For information, see Extended searching on page 58. January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 58: Extended Searching

    3. If you have entered more than one number for a contact, tap the Details button on the Contact line to see all phone numbers for this person. Using Details is the only way to view or dial a second or third number for a contact. Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...

  • Page 59: Adding A New Contact

    • To add another number for the contact, tap Add. Then tap the applicable icon representing the type of number (Work, Mobile, Home). Repeat this step if you want to add another number for the new contact. January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 60: Editing A Contact

    1. Press Contacts. 2. Search for the contact whose primary number you want to change. 3. Tap the Details button for the contact to display detailed information. 4. Tap Edit. Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...

  • Page 61: Deleting A Contact

    3. Tap Edit. 4. Tap the ringer icon. 5. Tap the ring tone that you want to assign . 6. Tap Back. 7. Tap Save. January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 62: Accessing Exchange Contacts

    3. To copy a contact from the Exchange server to the contacts list, tap +Local. 4. On the Contact Edit screen, specify the name, telephone numbers, and telephone types for the contact. 5. Tap Save. Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...

  • Page 63: Chapter 9: Instant Messaging

    4. To turn IM on or off, touch Enable Instant Messaging. 5. To turn IM tone on or off, touch Enable IM Tone. Related Links Instant Messaging on page 63 January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 64: Initiating An Im Session From Your Contacts List

    • I’ll call you back as soon as I’m off the phone. • I’ll call you back in 5 minutes. • I’ll call you back in an hour. Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...

  • Page 65: Missed Im Counter And Alert

    • Tap Call to call the user who sent the IM. • Tap Delete to delete the IM. • Tap Back to return to the IM screen. Related Links Instant Messaging on page 63 January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 66: Chapter 10: Presence

    The deskphone displays presence icon for the contact to show the status. For more information on presence icons, see Presence icons on page 16. BROKEN LINK: For more information on presence icons, see About icons. Related Links Presence on page 66 Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...

  • Page 67: Changing The Presence Status

    2. Tap Settings > Options & Settings > Advanced Options > Presence Integration. 3. Tap DND affects SAC to change the value to Yes. 4. Tap Save. Related Links Presence on page 66 January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 68: Enabling Away Timer

    4. Tap Away Timer Value. 5. Enter the time in minutes. You can enter any value in the range of 5 to 999. 6. Tap Save. Related Links Presence on page 66 Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...

  • Page 69: Chapter 11: Configuring Hearing Aid Compatibility

    2. Tap Settings > Options & Settings > Advanced Options > Handset Equalization Operation. 3. Tap to select one of the following options: • Default • Audio Opt for audio optimization • HAC Opt for hearing aid compatibility optimization 4. Tap Save. January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 70: Chapter 12: About Hotline

    To dial the hotline number, lift your handset, or press SPEAKER. Alternatively, if you are using a headset, press HEADSET. The deskphone automatically dials the number that your system administrator has configured for you. Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...

  • Page 71: Chapter 13: Call History

    Calling a person from the call history on page 43. Viewing the call history Procedure 1. Press History. You can go to the top of the list by pressing History again. January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 72: Viewing Call History Details

    2. Touch the Details button for the entry you want to delete. If you don't see the entry you want to delete, use the scroll bar to find it. 3. Touch Delete. 4. Touch Yes to confirm, or touch No if you do not want to delete this entry. Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...

  • Page 73: Clearing All Call History Entries

    To turn logging of bridged lines from Yes to No, tap Log Bridged Calls. 6. Tap Save to save the new setting or Cancel to return to the Application Settings menu. January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 74: Chapter 14: Using The Calendar

    If your administrator has set up the Exchange Integration option under Advanced Options on the ® Avaya Menu, you can integrate the Microsoft Exchange Server calendar with your phone. When Exchange Calendar is active, a Calendar label displays beneath your last call appearance on the Phone screen.
  • Page 75 • If you tapped More and want to re-display the previous set of softkeys, tap More again. • To exit the calendar and return to the Phone screen, tap More > Exit. January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 76: Chapter 15: About Features

    Feature Table Feature names are often abbreviated to fit your deskphone or button module display area. Use this table as a cross-reference to standard feature names and their corresponding common Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...
  • Page 77 SendAllCalls, SAC, or SAC with a third-party's extension, if applicable Interrupting a call with a whisper page Whisper Act page 84 Presence Information on page 66 Presence Instant Messaging on page 63 January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 78: Monitoring Other Extensions At A Glance

    2. Tap the line to which you want to assign a label or number. Some labels are not editable. If you cannot touch a certain line or hear an error tone when you press the line button, you cannot edit that label. Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...

  • Page 79: Setting Up Automatic Call Back

    3. Touch the number(s) that corresponds to the destination extension. 4. Touch Enter to activate the intercom call to that extension, where the call appearance identifies the incoming call with your name followed by ICOM. January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 80: Blocking Your Extension From Displaying During Calls

    To set up calling party number blocking, see Blocking your extension from displaying during calls on page 80. 3. Touch OK. 4. Enter your extension number. 5. Touch OK to stop calling party number blocking. Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...

  • Page 81: Parking A Call

    1. Scroll right from the Phone screen to gain access to the Features screen. 2. If necessary, scroll down to Directed Call Pickup and touch OK. 3. Answer the call. January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 82: Picking Up A Call To Another Call Pickup Group

    3. Touch the number(s) that corresponds to the destination extension. 4. Touch Enter to activate the intercom call to that extension, where the call appearance identifies the incoming call with your name followed by ICOM. Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...

  • Page 83: Tracing A Malicious Call

    Some countries, states, and localities have laws that determine if and under what circumstances you can record telephone conversations. Before using the OTR feature, you must understand and comply with these laws. 3. Hang up to stop recording. January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 84: Making A Priority Call

    Limit Number of Concurrent Calls (LNCC) feature. The LNCC feature controls the number of concurrent incoming calls. If you get an incoming call when your LNCC feature is active and you are Using Avaya 9621G/9641G IP Deskphones SIP January 2015...

  • Page 85: Deactivating The Lncc Feature

    Note: Only the connection to and from the phone instrument is encrypted. This encryption may not extend beyond the call server. January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 86: Activating Ec500 For Simultaneous Ringing On Multiple Phones

    Only your administrator can set the destination mobile number. Procedure 1. During an active call, gain access to the Features screen. 2. Scroll to Extend Call, and tap to forward the call to your mobile phone. Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...
  • Page 87 Activating EC500 for simultaneous ringing on multiple phones 3. Answer the call on your cell phone. The call remains active on your deskphone, so you can switch back to your deskphone at any time. January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 88: Chapter 16: About Team Button

    • The monitoring deskphone setting that enables the deskphone to override the call redirection feature that is active on a monitored deskphone ® For more information to set the overriding permission on SMGR, see Administering Avaya Aura System Manager. Icon Indication The monitored extension is idle.

  • Page 89: Answering An Active Call On A Monitored Extension

    Procedure 1. Go to the Features screen. 2. Tap the entry for the monitored deskphone that you want to call. January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 90: Transferring A Call To A Monitored Deskphone

    1. Press Home. 2. Select Settings > Options & Settings > Screen & Sound Options > Team Button Ring Type. 3. Scroll through the list to select the monitored deskphone. Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...
  • Page 91 Assigning ring tone to a monitored station 4. Select the required ring tone from the list. Related Links About Team Button on page 88 January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...

  • Page 92: Chapter 17: Limited Access During Failover

    • The Message Waiting Indicator is cleared, but voice mail may still be available if the voice mail server to which calls are being sent is not in failover. • Transitions back to the normal server will restore all original functionality. Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...

  • Page 93: Chapter 18: Locking And Logging In To And Logging Out Of Your Deskphone

    Perform this task to log in to your deskphone. Avaya Deskphone SIP 6.3 supports Multiple Device Access (MDA) using which you can register up to 10 SIP devices with your extension. If you register to multiple devices, you can perform functions, such as switching to another registered device during an active call or bridging on to calls at multiple registered devices.

  • Page 94: Locking And Unlocking Your Telephone

    The deskphone downloads the database when you log in to the deskphone again. Procedure 1. Press Home. 2. Tap Settings. 3. Tap Log Out. 4. Tap Yes when the deskphone prompts for confirmation. Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...
  • Page 95 ..............adding a person on hold ..........Button labels, restoring to default labels ......26 Contact icons ............... Button module, adjusting brightness or contrast ....27 contacts adding from call history ..........72 January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 96 Extension hotline .................. blocking display of ............unblocking display of ............ Icons in telephone display about ..............13–15, failover ..................................65 Favorites initiating a session ............setting up ..............replying ................. Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...
  • Page 97 ............... Priority Call ................name ..................25 problems with telephone ............92 Navigation arrows page control ..............12 right ................12 up & down ..............12 Quick Touch panel Network information configuring ..............viewing ................20 January 2015 Using Avaya 9621G/9641G IP Deskphones SIP Comments? infodev@avaya.com...
  • Page 98 ....Telephone display icons about ..............13–15, telephone stand about ................18 deskphone stand ............Time format ................33 toggling ................tracing calls ................83 unattended call transfer ............Unparking calls ..............Using Avaya 9621G/9641G IP Deskphones SIP January 2015 Comments? infodev@avaya.com...

This manual is also suitable for:

9641g

Table of Contents