Answering Another Call; Call Handling - Avaya J179 Quick Reference Manual

Answering Another Call

If you are already on a call, answering a new call automatically puts the existing call on hold.
To answer the call, press the appearance button.
Alternatively, using the up/down cursor keys, scroll the display to highlight the waiting call and select the action
you want to apply; Answer, To VM, Ignore or Drop.
Diverting a Call to Voicemail
You can transfer directly to your voicemail mailbox any call targeted at you.
1. If the call is not the currently highlighted call on the display, use the up/down cursor keys to highlight it.
2. Press To VM to redirect the call to your mailbox.

Call Handling

Adjusting the Call Volume
You can adjust the volume of the incoming audio while you are on the call:
1. With the call connected, press the –/+ VOLUME key.
2. Use the + plus and – minus keys to adjust the volume.
Note: The volume for the device currently in use (handset, headset, or speaker) is adjusted separately.
Holding a Call
1. To put your current call on hold, press the Hold soft key or the call's appearance button.
2. The held call will be indicated by its call appearance button with a fast-flashing green lamp. On phones with only a
single call appearance button (or icon), the phone displays "On-Hold" before the call information on the call's
application line.
3. While held, the caller will hear music on hold. If your system does not have music on hold available, the caller will
hear double beep tones every few seconds.
4. You can scroll the display using the up and down cursor keys.
Muting a Call
Muting a call stops the far end from hearing you although you can still hear the far end.
1. To activate mute, press the
2. To switch mute off, press the
Ending a Call
The Drop button can be used to end the currently highlighted call.
If the call is on the phone's speaker, the
If the call is on the phone's headset, the
If the call is on the phone's handset, replacing the handset will end the call.
Conferencing
Starting a Conference
If you have a connected call and have held alternate calls, pressing Conf will start a conference with those held calls and
the connected call.
Otherwise, to start a conference or to add another party to a conference:
1. Press Conf. Your current call is put on hold.
2. Dial the party that you want to add to the conference.
3. If they answer and want to join the call, press Conf again.
4. If they do not want to join or do not answer, press Drop and then press the appearance key of the held call.
J179 Phone Quick Reference Guide
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MUTE key. The button will be lit while mute is active.
MUTE key again.
SPEAKER key is lit. Pressing the key again will end the call.
HEADSET key is lit. Pressing the key again will end the call.
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