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Avaya one-X 9621G User Manual

One-x deskphone h.323
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Download this manual See also: Administrator's Manual, User Manual
®
Avaya one-X
Deskphone H.323 9621G and
9641G User Guide
Release 6.2 Service Pack 3
16-603594
Issue 3
December 2012

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Summary of Contents for Avaya one-X 9621G

  • Page 1 ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide Release 6.2 Service Pack 3 16-603594 Issue 3 December 2012...
  • Page 2 Product provided by Avaya including the selection, arrangement and endorse the products, services, or information described or offered design of the content is owned either by Avaya or its licensors and is within them. Avaya does not guarantee that these links will work all the protected by copyright and other intellectual property laws including the time and has no control over the availability of the linked pages.
  • Page 3 See the Avaya Support website: http://support.avaya.com for product notices and articles, or to report a problem with your Avaya product. For a list of support telephone numbers and contact addresses, go to VCCI-Class B statement: the Avaya Support website: http://support.avaya.com, scroll to the bottom of the page, and select Contact Avaya Support.
  • Page 4 ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...

  • Page 5: Table Of Contents

    Contents Chapter 1: Introduction to 9621G and 9641G deskphones..........Overview..............................7 Scrolling and navigation..........................10 About icons............................... 10 Administrative messages.......................... 15 Adjustable stand and display screen......................15 Using the On-screen Keyboard......................... 16 Cleaning the screen..........................17 Viewing Network Information........................18 Ringing on wireless headsets........................
  • Page 6 Using the Calculator..........................78 ® Chapter 14: Setting up a Bluetooth headset..............® Pairing a Bluetooth headset with your phone..................81 ® Operating a Bluetooth headset....................... 82 Index............................. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...

  • Page 7: Chapter 1: Introduction To 9621G And 9641G Deskphones

    9641G deskphones provide a color LCD display. You can also attach up to three button modules to your deskphone to expand the available number of call appearances and features. The button modules that you attach must be of the same type and model. The 9621G model does not provide a port for button module attachment.
  • Page 8 Introduction to 9621G and 9641G deskphones The following table provides descriptions of buttons and features of the 9621G and 9641G deskphones. Name Description USB port If administered, you can insert a USB device such as a memory stick, thumb drive, or flash drive to transfer contacts between your phone and an external data source.
  • Page 9 Missed Call icon and the number of calls that you have missed. Volume While on an active call, press + or - on the Volume button to adjust the volume of your handset, headset, or speaker. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...

  • Page 10: Scrolling And Navigation

    Depending on their purpose, some icons appear on the top line, for example, to notify you that a headset is active or that you have missed calls in the Call History. Other icons display on call ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...
  • Page 11 Web browser, or accessing Avaya applications like the Calculator, World Clock, and Weather. Your administrator might make other, optional Home screen icons available to you that do not appear in this table.
  • Page 12 The Home screen icon that indicates the home phone number for a favorite Contact. The Home screen icon that indicates the work phone number for a favorite Contact. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...
  • Page 13 Indicates the Home screen WML Browser application if available. Indicates the Home screen (telephone) Settings menu. Indicates the My Pictures application where you can display pictures from the USB folder. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...
  • Page 14 Introduction to 9621G and 9641G deskphones Icon Description Indicates the VPN settings menu. Indicates the icon for viewing the About Avaya one-X screen. Indicates the Home screen Calculator application. Indicates the Home screen World Clock application. Indicates the Home screen Weather application.

  • Page 15: Administrative Messages

    Each of these clicks indicates a locking position. You can push the screen back to return to the original flat ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...

  • Page 16: Using The On-Screen Keyboard

    Touching and holding the backspace button produces an automatic repeat action where the letters are cleared one by one moving backwards as long as you keep ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...

  • Page 17: Cleaning The Screen

    Screen Cleaning to disable the touch screen so that you do not initiate an action or application. Follow the instructions that appear and press any phone button when you complete cleaning. Warning: ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...

  • Page 18: Viewing Network Information

    • If the deskphone is in an idle mode, a ringing tone is heard in the wireless headset. • If the phone is already in a headset call, a short beep is heard in the wireless headset. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...

  • Page 19: Chapter 2: The Home Screen

    You can also administer up to 9 WML applications on home screen. Note: The Settings options that appear depend on how your extension was administered. Some options described in this guide may not be available to you. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...

  • Page 20: Settings Menu

    Gain Control (AGC) for your headset, handset, or speaker audio. Bluetooth Setup helps you pair a Bluetooth enabled wireless headset with your phone, so you are not tied to your desk during calls. Bluetooth setup is not available on the 9621G deskphone model.

  • Page 21: Call Settings

    Touch Screen Cleaning disables the display so you can clean the screen of fingerprints or other marks. About Avaya one-X provides the release number of the software of your deskphone. Call Settings Setting Go To Phone Screen on Calling...

  • Page 22: Setting Go To Phone Screen On Answer

    You can change the voice dialing language through the Settings menu to the language of your choice. Procedure 1. Press Home. 2. Touch Settings. 3. Touch Options & Settings. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...

  • Page 23: Changing The Voice Dialing Setting

    4. Touch Call Settings. 5. To change theEdit Dialing option from On (Enabled) to Off (Disabled) or Off to On, touch Edit Dialing on the Call Settings menu. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...

  • Page 24: Displaying Call Timers

    Redial. Touching Redial dials the last number called. 6. Touch Save to save the setting or Cancel to return to the menu without saving. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...

  • Page 25: Configuring Visual Alerts

    • If the current setting is Headset, touching that line changes the audio path to Speaker. For example, if the current setting is Handset touching that line changes that setting to Headset. Touching the setting again changes it to Speaker. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...

  • Page 26: Setting Contact Names To Display During Calls

    You can set your phone to use names from your Contacts list when the calling or called party number matches a number on your Contacts list. Procedure 1. Press Home. 2. Touch Settings. 3. Touch Options & Settings. 4. Touch Call Settings. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...

  • Page 27: Application Settings

    To activate the call logs or history for bridged call appearances on your phone Procedure 1. Press Home. 2. Touch Settings. 3. Touch Options and Settings. 4. Touch Application Settings. 5. Touch Log Bridged Calls. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...
  • Page 28 Help Desk extension to read Help Desk. Procedure 1. Press Home. Note: To edit a label on an attached Avaya BM12 Button Module, press the Edit button on the module and proceed to Step 7. 2. Touch Settings. 3. Touch Options & Settings.

  • Page 29: Screen & Sound Options

    1. Press Home. 2. Touch Settings. 3. Touch Options & Settings. 4. Touch Screen & Sound Options. 5. On the Screen & Sounds menu, touch Brightness or Contrast. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...

  • Page 30: Turning Large Text On Or Off

    3. Touch Options & Settings. 4. Touch Screen and Sound Options. 5. Touch Button Clicks to change it from On to Off or Off to On. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...

  • Page 31: Setting The Home Screen To Display When The Phone Is Idle

    5. To change the Error Tones from On to Off or Off to On, touch Error Tones on Screen and Sounds menu. 6. To save the setting, touch Save. To return to the menu without saving, touch Cancel. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...

  • Page 32: Choosing Your Ring Tone

    6. Touch the language to which you want to change. 7. Touch Yes to confirm the selected language or No to return to the menu without changing the language. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...

  • Page 33: Advanced Options

    1. Press Home. 2. Touch Settings. 3. Touch Options & Settings. 4. Touch Advanced Options. 5. Touch Backup/Restore. 6. Touch the Manual Backup line to start the data file backup. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...

  • Page 34: Turning Automatic Gain Control On Or Off

    You can use Bluetooth devices with your 9641 deskphone. However the Buetooth option must be administered on your deskphone by the administrator. You can enable the Bluetooth feature from the Settings menu. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...

  • Page 35: Browser

    7. Touch Save. Browser Your deskphone includes WML Web browser capability to use additional applications. The applications available through the Web browser vary depending on how your system ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...
  • Page 36 . To open the browser, press the Home button. Then touch the browser icon on the display. If you do not see the Browser icon on the Home screen, Web applications are not available for your deskphone. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...

  • Page 37: Chapter 3: About Features

    Refer to the following table to know some standard feature names and their abbreviations. All the features described here might not be available on your extension. For detailed information about a feature, contact your system administrator. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...

  • Page 38: Calling A Person From The Directory

    If your system administrator has set up a corporate directory and has made this feature available to you, you can dial other users in your system by name. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...

  • Page 39: Configuring Simultaneous Ringing For Multiple Phones Using Ec500

    2. Touch EC 500. Note: When you enable the EC500 feature, the top line displays a cell phone icon. For an illustration, see About Icons on page 10. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...
  • Page 40 About Features ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...

  • Page 41: Chapter 4: Answering A Call

    Drop to automatically drop the first call when you answer the new call. • To automatically display the Phone screen whenever you receive an incoming call, set the Go to Phone Screen on Ringing option to Yes. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...
  • Page 42 Answering a call ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...

  • Page 43: Chapter 5: Making A Call

    Avaya recommends that for phones connected to SES, only one emergency number should be defined. For use with third-party gateways, refer the relevant Application Notes for necessary provisioning to enable the configuration.

  • Page 44: Clearing A Number

    1. From the Phone screen, enter the number you want to call. 2. To edit the number, touch the X softkey to erase the previous character, one character at a time. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...

  • Page 45: Calling A Person From The Contacts List

    For icon descriptions, see About Icons on page 10. Depending on administration, returning a Missed Call may result in that call history entry being deleted when the calls goes through. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...

  • Page 46: Making A Call Using A Click To Dial Link

    2. Touch the line on which the click to dial link appears. The deskphone initiates a call to the person or number associated with the click to dial link. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...

  • Page 47: Chapter 6: Standard Call-Related Features

    Putting a call on hold Procedure 1. If you are not active on the line you want to put on hold, touch that line. 2. Touch Hold. Note: ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...

  • Page 48: Transferring A Call

    7. To see a list of the conference participants, touch the Details icon on the Conference Call line and then either: • Touch a participant name and touch Silence to mute the person. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...

  • Page 49: Adding A Person On Hold To A Conference Call

    If you do not see Silence when you choose a person, you cannot mute that person. Procedure 1. From the Phone screen, touch Details for the line to be muted during a conference call. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...

  • Page 50: Dropping A Person From A Conference Call

    Touching the Send All softkey turns Send All Calls on, changing the appearance of that softkey to indicate the feature is on. If this feature is already on, touching the Send All softkey ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...

  • Page 51: Forwarding Calls

    The Timer is displayed on the Status Line that is the second from the top and increases each second until 59:59 is reached, at which point the timer stops. 2. Press the Timer Off softkey to stop the timer. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...

  • Page 52: About Call Recording

    15 seconds. The beep indicates that the call is being recorded. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...

  • Page 53: Chapter 7: Using Bridged Call Appearances

    1. Select the bridged call in progress that you want to join.Touch the call appearance of the bridged call in progress that you want to join. 2. Touch the Bridge softkey. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...

  • Page 54: Making An Outgoing Call On A Bridged Line

    1. Touch the bridged line you want to use. 2. Dial the telephone number, or call the person from the Contacts list, or call the person from the History list. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...

  • Page 55: Chapter 8: Using The Contacts Feature

    • Touch the phone number of the contact to dial, or • Touch the Details button next to the contact's phone number to select a different phone number or see detail information about this contact. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...

  • Page 56: Viewing Contact Details

    4. Touch the check mark to move to the number entry screen.Touch the check mark or Next button. 5. The first number entered is the primary number of a contact. The Contacts list always displays the primary number first. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...

  • Page 57: Editing A Contact

    6. Use the on-screen keyboard to make changes to the contact information. See Using the Onscreen Keyboard on page 16 for more information. 7. Touch Done . 8. To change other contact information, repeat Steps 5 through 7. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...

  • Page 58: Setting Up Favorite Contacts

    If a contact has two or three numbers, the primary contact number is the first number in the list. By default, the primary number is the first number dialed when you touch a contact in the Contacts list. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...

  • Page 59: Deleting A Contact

    1. Press Contacts. 2. Touch the Details button on the contact you want to delete. 3. Touch Delete. 4. Touch Delete again to confirm or Cancel to cancel the deletion. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...
  • Page 60 Using the contacts feature ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...

  • Page 61: Chapter 9: Call History

    2. If you want to see a different list, touch the icon at the upper right representing the list you want to view. 3. If you don't see the call whose details you want to review, use the scroll bar to find ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...

  • Page 62: Adding An Entry From The Call History To Your Contacts List

    3. Touch the Details button for the entry you want to delete to see detail information about the call. 4. Touch Delete. 5. Touch Delete again to confirm, or touch Cancel if you do not want to delete this entry. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...

  • Page 63: Clearing All Call History Entries

    To turn logging of bridged lines from Yes to No, touch Log Bridged Calls. 6. Touch Save to save the new setting or Cancel to return to the Application Settings menu. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...
  • Page 64 Call History ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...

  • Page 65: Chapter 10: Using Usb Flash Drives With Your Phone

    Contacts list of your deskphone to your USB device, which automatically creates a properly formatted file. Avaya also provides a spreadsheet tool that uses macros to convert your Outlook contacts into the Contacts format the phone uses. For information on this tool, ®...

  • Page 66: Overwriting Contacts List With An External File

    4. Touch Save to overwrite and replace your contacts list with the file on your USB device or Cancel to cancel the replacement and retain your current contact list. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...

  • Page 67: Copying Your Contacts List To A Usb Flash Drive

    Any changes or updates you make to your contacts list while the USB device is connected affect only the temporary file on the USB device, and not your “regular” telephone contacts list. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...

  • Page 68: Using Pictures From Your Usb Device As A Screensaver

    USB drive is inserted and the phone is kept idle. Each picture displays for 5 seconds unless you specify a different value (from 5 seconds to 999 seconds). The 9621G IP and 9641G IP deskphones can display pictures with a resoultion of 480 x 272 pixels. The picture file must be in JPEG format.

  • Page 69: Chapter 11: Receiving Your Messages

    Logging into your voice mail Procedure 1. To log in to your voice mail, press the Message button. 2. Follow the voice prompts from your voice mail system. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...
  • Page 70 Receiving your messages ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...

  • Page 71: Chapter 12: About Logging In And Logging Out

    5. If your system is set up to allow visiting user privileges the deskphone prompts for Login Mode. Touch the Login Mode that indicates whether you are a visiting user (Visiting User) or not (Default). ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...

  • Page 72: Logging Out Of Your Deskphone Extension

    1. Press Home 2. Touch Settings. 3. Select Guest Login. 4. Enter your extension number. 5. Touch Enter. 6. Touch Password. 7. Enter your password. 8. Touch Enter. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...
  • Page 73 9. Touch the left or right arrow to select the duration from 1 to 12 hours for using this phone. You can log out as a guest at any time despite the duration you select. 10. Touch Enter. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...
  • Page 74 About Logging In and Logging Out ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...

  • Page 75: Chapter 13: Avaya Home Screen Applications

    Chapter 13: Avaya Home Screen Applications Avaya provides three useful applications with your phone. Using the World Clock application, you can find out the time, temperature, day, and date in a selected city or country. The Weather application provides forecast information via an internet service for a location you specify. Using the Calculator application, you can perform calculations using the touch screen.

  • Page 76: Viewing World Clock Details

    If the temperature of a location is not available, the screen displays two dashes. If the local weather is not available, the screen displays a blank space. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...

  • Page 77: Using The Weather Application

    Depending on the location, the High Temperature for Today's forecast may be removed after 2:00 p.m. in that location. Procedure 1. Press Home. 2. Touch Weather. 3. Take one of the following actions: ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...

  • Page 78: Using The Calculator

    If you press the Home button and don't see the Calculator application, your administrator has not made this application available to you. Procedure 1. Press Home. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...
  • Page 79 Using the Calculator 2. Touch Calculator. 3. Use the calculator keyboard on the screen to enter your equation. 4. Press Home to return to the Home screen. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...
  • Page 80 Avaya Home Screen Applications ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...

  • Page 81: Chapter 14: Setting Up A Bluetooth ® Headset

    ® Chapter 14: Setting up a Bluetooth headset The 9641G deskphone has a Bluetooth interface that supports connection of an Avaya branded Bluetooth ® headset or a non-Avaya headset that complies with the Bluetooth Headset Profile. Bluetooth wireless technology simplifies your work environment and expands the range of your deskphone. With a wireless headset, you can now move around when engaged in a call.

  • Page 82: Operating A Bluetooth ® Headset

    6. Every headset has a stored Passkey. If your Passkey is not processed, you might be asked to enter a Passkey using the dialpad. Avaya products use 0000 as the Passkey. To obtain the Passkey of non-Avaya headsets, consult the documentation of the manufacturer.
  • Page 83 Call Control button. To transfer a call from your headset back to the handset, briefly press the Call Control button again, or if the handset is still on hook, pick up the handset. ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...
  • Page 84 ® Setting up a Bluetooth headset ® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012 Comments? infodev@avaya.com...

  • Page 85: Index

    USB flash drive ........editing favorites ............ editing primary number ........importing or exporting via USB flash drives ..merging USB files with ......... Calculator ..............® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...
  • Page 86 Logging in to your deskphone ........Logging in to your deskphone extension ....Logging out of your deskphone extension ....Handset ..............Login as a guest user ..........® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...
  • Page 87 Outgoing calls ............. Thumb drives .............. redialing a number ..........Transfer ..............Outgoing Calls ............edit dialing a number ..........USB files ............Pairing ................ merging with contacts list ........® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...
  • Page 88 Voice dialing ............World Clock ............changing setting ........... adding locations ........... changing the language ......... selecting a location ..........Voice mail, logging in ..........viewing location details ........® Avaya one-X Deskphone H.323 9621G and 9641G User Guide December 2012...

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One-x 9641g

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