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Avaya 9621G Using Manual

Avaya 9621G Using Manual

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Download this manual See also: Administrator's Manual, Instruction Manual
Using Avaya 9621G/9641G IP Deskphones
SIP
Release 6.3
Issue 2
November 2013

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Summary of Contents for Avaya 9621G

  • Page 1 Using Avaya 9621G/9641G IP Deskphones Release 6.3 Issue 2 November 2013...
  • Page 2 Product provided by Avaya including the selection, arrangement and statement or content provided on these sites and does not necessarily design of the content is owned either by Avaya or its licensors and is endorse the products, services, or information described or offered protected by copyright and other intellectual property laws including the within them.
  • Page 3 Avaya product. This is a Class B product based on the standard of the VCCI Council. For a list of support telephone numbers and contact addresses, go to If this is used near a radio or television receiver in a domestic the Avaya Support website: http://support.avaya.com, scroll to the...
  • Page 4 Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 5: Table Of Contents

    Contents Chapter 1: Introduction to 9621G and 9641G SIP deskphones........Overview..............................9 About connection jacks..........................12 Scrolling and navigation..........................13 About icons............................... 13 Home screen icons........................... 13 Contact and call history icons......................15 Feature-related icons........................16 Presence icons..........................16 Call-related icons..........................17 Adjustable stand and display screen......................
  • Page 6 Excluding others from bridging on to your call..................62 Independent alerting for each Bridged Call Appearance................62 Chapter 8: Using the contacts feature................Searching for a contact..........................65 Extended searching..........................66 Viewing contact details..........................67 Adding a new contact..........................67 Using Avaya 9621G/9641G IP Deskphones SIP November 2013...
  • Page 7 Interrupting a call with a whisper page...................... 98 Visual alert for an encrypted call....................... 99 Configuring simultaneous ringing for multiple phones using EC500............99 Extending a call to your cell phone (EC500)..................100 Chapter 16: About Team Button..................Using Avaya 9621G/9641G IP Deskphones SIP November 2013...
  • Page 8 Chapter 18: Locking and logging in to and logging out of your deskphone....Logging in to your deskphone........................107 Locking and unlocking your telephone...................... 107 Logging out of your deskphone extension....................108 Index............................. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...

  • Page 9: Chapter 1: Introduction To 9621G And 9641G Sip Deskphones

    Multiple button modules must all be the same type and same model.The 9621G model does not provide a port for button module attachment. Your administrator might not have configured all functions and features described in this user guide.
  • Page 10 Introduction to 9621G and 9641G SIP deskphones The following table provides descriptions of buttons and features of the 9621G and 9641G deskphones. Name Description USB port The 9621G does not have a USB port. Message An illuminated red light in the upper-right corner of your waiting phone indicates that you have voice mail.
  • Page 11 Press the Mute button to mute a call in progress. To take a call off mute, press Mute again. Speaker Press the Speaker button to use the speakerphone. To take a call off speakerphone, lift the handset or press the Headset button. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...

  • Page 12: About Connection Jacks

    Press Forward to display the Forwarding menu. About connection jacks The following image illustrates the connection jacks that are present on the back panel of Avaya one-X Deskphone 9621G and 9641G models. The image schematically describes which device to connect in which jack.

  • Page 13: Scrolling And Navigation

    Your administrator might make other, optional Home screen icons available to you that do not appear in this table. Your system administrator can provide information about optional applications. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...
  • Page 14 Introduction to 9621G and 9641G SIP deskphones Icon Description Designates the general phone number for a favorite Contact. See Setting up favorites for more information. Designates the home phone number for a favorite Contact. See Setting up favorites for more information.

  • Page 15: Contact And Call History Icons

    Call History — all calls. Call History Missed call. Call History Outgoing call. Call History Answered call. Contact — Home telephone number. Contact — Mobile Telephone number. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...

  • Page 16: Feature-Related Icons

    Introduction to 9621G and 9641G SIP deskphones Icon Description Contact — Work telephone number. Contact — Delete individual numbers for a contact. Contact — Favorite. Presence icon indicating a Contact whose presence you want to track. Touch this icon to indicate you want to set...

  • Page 17: Call-Related Icons

    Depending on their purpose, some icons appear on the top line, for example, to notify you that a headset is active. Other icons display on call appearance lines to show call states. Icon Description Incoming call is ringing. This call appearance line is not currently in use. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...
  • Page 18 Introduction to 9621G and 9641G SIP deskphones Icon Description Call is active. You placed this call on hold. Your calls are being forwarded. A bridged call appearance is in use. EC500 is on. A conference call is active. You placed a conference call on hold.

  • Page 19: Adjustable Stand And Display Screen

    The following diagrams help you to understand how to add or change names, telephone numbers, or labels. Touching and holding the backspace button produces an automatic repeat action where the letters are cleared one by one moving backwards as long as you keep Using Avaya 9621G/9641G IP Deskphones SIP November 2013...

  • Page 20: Cleaning The Screen

    Introduction to 9621G and 9641G SIP deskphones pressing the Backspace button. Touch the Done check mark when you finish editing. Use the Cancel mark to discard any edits and return to the previous screen. Figure 1: Text Entry Keyboard Figure 2: Numeric Entry Keyboard...

  • Page 21: Viewing Network Information

    Network Information has seven different screens for viewing the options:Audio parameters, IP (Internet Protocol) parameters, Quality of Service, Interfaces, 802.1X Parameters, Miscellaneous, and Diagnostics. Your system administrator will instruct you further as to which network information options and settings are needed. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...
  • Page 22 Introduction to 9621G and 9641G SIP deskphones Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 23: Chapter 2: The Home Screen

    Home screen, touch its icon. If you have designated more than nine Favorites, or your administrator has enabled more than eight total WML and Avaya-provided applications, you have a second page for your Home screen. Touch the scroll bar on the right side of the Home screen to view the next page.
  • Page 24 Cleaning the screen on page 20 About Avaya one-X provides the release number of your telephone software. Log out is used when you want to sign off the phone, to protect your settings or to allow another user to log in to your phone. Logging out prevents unauthorized use of your phone. Log out does not display unless your phone (and any associated button module) is in an idle state.

  • Page 25: Displaying The Phone Screen On Dialing

    3. Tap to select one of the following: • Yes: To display the Phone screen when you receive a call. • No: To remain on the current screen when you receive a call. 4. Tap Save. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...

  • Page 26: Displaying Call Timers

    4. Tap Save. Configuring visual alerts About this task Use this task to cause the LED in the top right corner of the phone to flash when the deskphone gets incoming calls. Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 27: Setting The Audio Path

    Edit dialing may not be available to you, depending on how your system is administered. Procedure 1. Press Home. 2. Tap Settings > Options & Settings > Call Settings > Dialing options. 3. Tap to select On-hook or Editable . Using Avaya 9621G/9641G IP Deskphones SIP November 2013...

  • Page 28: Toggling Caller Name And Number

    About this task Use this task to create a list of favorite contacts or features for quick access. You can include up to nine favorite items in the favorite list. Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 29: Personalizing Labels

    1. Press Home. Note: To edit a label on an attached Avaya BM12 Button Module, press the Edit button on the module and proceed to Step 7. 2. Tap Settings > Options & Settings > Application Settings > Personalize Button Labels.

  • Page 30: Adjusting The Brightness Or Contrast Of The Display

    2. Tap Options & Settings > Screen & Sound Options > Return to Home Screen. 3. Tap to select one of the following: • Yes: To turn the feature on. • No: To turn the feature off. 4. TapSave. Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 31: Setting The Text Size

    Use this task to specify the ring tone that you want to hear for incoming calls that are forwarded to your deskphone. You can hear the ring tone that you specified for the: Using Avaya 9621G/9641G IP Deskphones SIP November 2013...

  • Page 32: Setting A Ring Tone For Team Button

    Use this task to set a call pickup group alert on your deskphone. The call pickup group alert provides a visual or an audio alert on your deskphone when a member in your call pickup group gets a call. Procedure 1. Press Home. Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 33: Setting A Ring Tone For A Call Pickup Group

    If your system administrator has set up an alternate background choice, you can change the logo your screen displays. Note: Your system administrator can also change the background logo through the settings file. Procedure 1. Press Home. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...

  • Page 34: Turning Button Click Sounds On And Off

    Use this procedure to set the time for which you must press the navigation key to start the auto repeat process. You can select from the following options: • No Repeat • Default Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 35: Activating Mute Alerting

    Setting the phone screen width Procedure 1. Press Home. 2. Tap Settings > Options & Settings > Screen & Sound Options > Phone Screen Width. 3. Tap to select from one of the following options: Using Avaya 9621G/9641G IP Deskphones SIP November 2013...

  • Page 36: Setting The Quick Touch Panel

    About this task Use this task to change the display language of your deskphone. Procedure 1. Press Home. 2. Tap Settings > Options & Settings > Language & Region > Language. Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 37: Setting The Time Format

    1. Press HOME. 2. Tap Settings > Options & Settings > Advanced Options > Headset Profile. 3. Tap to select the profile that matches your headset. For more information on headset profiles that Avaya supports, see the document ® Avaya one-X...

  • Page 38: Turning Automatic Gain Control On Or Off

    If your administrator has set up this option, you can integrate Microsoft applications like the ® Microsoft Exchange Server calendar and contacts with your phone. First, establish your credentials by entering your user name and password you use for Microsoft Exhange Server Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...
  • Page 39 Time value to 5 will cause a Reminder popup to reappear five minutes after you have “snoozed” it. • Whether or not you want to hear a tone with a reminder popup window. Tap to change the Exchange Reminder Tone to Yes or No. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...

  • Page 40: Browser

    • To stop loading the current page, touch Cancel. • To reload the current page, touch Refresh. • To open the home page, touchHome. • To close the browser, press PHONE. Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 41: Making A Call Using A Click To Dial Link

    You can make a call using a Click to dial link on a Web page or any other screen that provides a dialing link. Typically, a handset icon indicates a line with this type of link. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...
  • Page 42 The Home Screen Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 43: Chapter 3: Answering A Call

    Switching to another deskphone during an active call About this task Use this task to switch to another registered deskphone during an active call when you have registered more than one deskphone with your extension. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...
  • Page 44 Answering a call Procedure 1. Answer the incoming call from your deskphone. 2. To switch to the other deskphone, tap Bridge on that deskphone. Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 45: Chapter 4: Making A Call

    Some call servers will call back to confirm the emergency status. The phone automatically answers the incoming call on the Speaker by going off hook. 3. To end the emergency call,tap End Call or press Speaker. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...

  • Page 46: Clearing A Number

    Using Edit dialing feature, you can edit the number before actually dialing by using the Bksp softkey. Using softkeys, you can change the number/character format or backspace to "edit" the number before actually dialing it. Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 47: Making A Call Using Uri Dialing

    If you have entered additional numbers for that contact, you can touch the Details button to see them, and then touch the number you want to dial. Procedure 1. Press Contacts. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...

  • Page 48: Calling A Person From The Call History

    15 digits and is preceded by a plus sign (+). Use the following procedure to dial an E.164 number. Procedure 1. Tap asterisk (*) twice or tap + to display the plus sign (+). Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...
  • Page 49 If you are using the SPEAKER, the HEADSET, or the call appearance line, the phone displays the plus (+) softkey on the screen. 2. Dial the number that you want to call. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...
  • Page 50 Making a call Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 51: Chapter 5: Initiating A Group Page

    The extensions in the group that you are calling auto answer the page. 2. Wait for seven seconds before you speak as the deskphone requires that time to allow audio path. 3. Touch End Call to stop paging. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...
  • Page 52 Initiating a group page Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 53: Chapter 6: Standard Call-Related Features

    Mute alerting is turned off automatically when you press the Mute button to take the call off mute. Depending on the Mute Alerting setting you choose, the Phone screen provides the following feedback actions and options: Using Avaya 9621G/9641G IP Deskphones SIP November 2013...

  • Page 54: Putting A Call On Hold

    Transferring a Call Procedure 1. Keep the call you want to transfer active and touch Transfer from the Phone screen. Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 55: Setting Up Enhanced Call Pickup Alerting

    You can use conference calls to speak with people from different locations on the same call. Additional conferencing options may be available through Expanded Meet-Me Conferencing. Contact your system administrator for more information about this feature. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...

  • Page 56: Setting Up A Conference Call

    Putting a conference call on hold About this task When you put a conference call on hold, the other parties can still talk to each other. Procedure Touch Hold during a conference call. Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 57: Dropping The Last Participant From A Conference Call

    Alternately, you might have forwarding features available on a Quick Touch panel, if your administrator has enabled this capability.When the Forward button light is on, one or more of the forwarding features are active. The forwarding features available on Using Avaya 9621G/9641G IP Deskphones SIP November 2013...

  • Page 58: Send All Calls

    Enter. Turning off call forwarding Procedure 1. Scroll down to the active Call Forward button. 2. Touch the line on which Call Forwarding appears to turn call forwarding off . Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 59: Enabling Call Forwarding When Your Line Is Busy Or You Do Not Answer

    • Internal always to [Enter Number] • External always to [Enter Number] • Internal when busy to [Enter Number] • External when busy to [Enter Number] • Internal on no answer to [Enter Number] Using Avaya 9621G/9641G IP Deskphones SIP November 2013...

  • Page 60: Editing A Rule

    Forward feature from the Features screen. 2. Select the rule that you want to turn off. 3. TouchTurn off. 4. To turn off all the active rules, touch All off. 5. Touch Exit. Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 61: Chapter 7: Using Bridged Call Appearances

    Procedure 1. Select the bridged call in progress that you want to join.Touch the call appearance of the bridged call in progress that you want to join. 2. Touch the Bridge softkey. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...

  • Page 62: Making An Outgoing Call On A Bridged Line

    Independent alerting for each Bridged Call Appearance You can use the Independent alerting for each Bridged Call Appearance feature if your system administrator has enabled the feature for your extension. Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...
  • Page 63 • Delayed: The deskphone plays an alerting melody after a delay if a call on the bridged appearance is not answered. Your administrator can configure the delay. • Abbreviated: The deskphone plays a single beep to indicate a call on the bridged appearance. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...
  • Page 64 Using bridged call appearances Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 65: Chapter 8: Using The Contacts Feature

    Next steps If your administrator has set up a corporate contact list or database, you can extend a search. For information, see Extended searching on page 66. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...

  • Page 66: Extended Searching

    6. If the search does not locate the person that you are seraching, touch Cancel, and use this procedure to perform a different search. For example, if you entered a partial first and last name, enter the name in its entirety and search again. Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 67: Viewing Contact Details

    4. Tap the check mark or Next button. 5. Enter the number. The first number entered is the primary number of a contact. The Contacts list always displays the primary number first. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...

  • Page 68: Editing A Contact

    Changing the Primary Contact Number on page 69 for more information. • Touch the Name or number you want to edit. • Touch a blank line to add a number. Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 69: Changing The Primary Contact Number

    6. Touch the number you choose as the new primary number. 7. Touch Done. 8. Touch Save. Deleting a contact Procedure 1. Press Contacts. 2. Touch the Details button on the contact you want to delete. 3. Touch Delete. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...

  • Page 70: Assigning Specific Ring Tone To A Contact

    Using the Exchange Contacts feature, you can perform the following actions on your Outlook contacts from your Deskphone: • View the contacts. • Search for a particular contact. • Call a contact. Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...
  • Page 71 3. To copy a contact from the Exchange server to the contacts list, tap +Local. 4. On the Contact Edit screen, specify the name, telephone numbers, and telephone types for the contact. 5. Tap Save. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...
  • Page 72 Using the contacts feature Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 73: Chapter 9: Instant Messaging

    3. Tap the IM icon on the right hand side of the name of the user. The telephone displays the IM Edit screen. 4. Using the on-screen keyboard or dialpad, type your message (up to 255 characters). Using Avaya 9621G/9641G IP Deskphones SIP November 2013...

  • Page 74: Replying To An Im

    If you are away from your phone and miss an incoming IM , the deskphone displays missed IM icon on the Top line along with a counter that displays the number of missed IM sessions. Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 75: Using The Im History

    • Tap Call to call the telephone number of the user. • Tap Delete to delete the selected IM. • Tap Clear All to delete all IMs. • Tap the Details icon to view contact details of the user. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...
  • Page 76 Instant Messaging Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 77: Chapter 10: Tracking Presence Information

    To view the presence information about your contacts, press CONTACTS. The deskphone displays presence icons in your contacts list to show the status of your contacts. For more information on presence icons, see Presence icons on page 16 Using Avaya 9621G/9641G IP Deskphones SIP November 2013...
  • Page 78 Tracking presence information Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 79: Chapter 11: Configuring Hearing Aid Compatibility

    2. Tap Settings > Options & Settings > Advanced Options > Handset Equalization Operation. 3. Tap to select one of the following options: • Default • Audio Opt for audio optimization • HAC Opt for hearing aid compatibility optimization 4. Tap Save. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...
  • Page 80 Configuring Hearing Aid Compatibility Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 81: Chapter 12: About Hotline

    To dial the hotline number, lift your handset, or press SPEAKER. Alternatively, if you are using a headset, press HEADSET. The deskphone automatically dials the number that your system administrator has configured for you. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...
  • Page 82 About Hotline Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 83: Chapter 13: Call History

    2. If you want to see a different list, touch the icon at the upper right representing the list you want to view. 3. If you don't see the call whose details you want to review, use the scroll bar to find Using Avaya 9621G/9641G IP Deskphones SIP November 2013...

  • Page 84: Adding An Entry From The Call History To Your Contacts List

    For example, if you are viewing the Outgoing calls list, only outgoing calls are deleted. However, if you are viewing the All Calls list, touching Clear All deletes all calls. Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 85: Turning Off Call History

    5. Touch History to change the setting to or from Yes or No. To turn logging of bridged lines from Yes to No, touch Log Bridged Calls. 6. Touch Save to save the new setting or Cancel to return to the Application Settings menu. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...
  • Page 86 Call History Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 87: Chapter 14: Using The Calendar

    Chapter 14: Using the Calendar If your administrator has set up the Exchange Integration option under Advanced Options on the Avaya ® Menu, you can integrate the Microsoft Exchange Server calendar with your phone. When Exchange Calendar is active, a Calendar label displays beneath your last call appearance on the Phone screen.
  • Page 88 • If you tapped More and want to re-display the previous set of softkeys, tap More again. • To exit the calendar and return to the Phone screen, tap More > Exit. Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 89: Chapter 15: About Features

    Depending on how your system is administered, not all features shown here may be available to you. For detailed information about a feature, click its link in the Feature Name column. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...
  • Page 90 95 Tracing a malicious call MCT Act page 96 Recording a call on page 97 Audix Record Making a priority call on page 98 Priority Call Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 91: Monitoring Other Extensions At A Glance

    2. If necessary, scroll to the line button for the extension you want to check. If that extension is in use, the busy indicator displays next to the word Busy. 3. To call a monitored extension, scroll to the applicable line and tap that line. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...

  • Page 92: Assigning Labels To Auto-Dial Numbers

    1. Gain access to the Features menu when you get a busy signal from the extension that you called. 2. Scroll to Auto Callback . 3. Tap the corresponding line. When you hang up the callback call, the feature deactivates automatically. Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 93: Making An Auto Intercom Call

    Displaying your extension on outgoing calls on page 94. 3. Touch OK. 4. Enter the extension number you do not want the called party to see. 5. Touch OK to start calling party number blocking. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...

  • Page 94: Displaying Your Extension On Outgoing Calls

    2. Tap the corresponding line to choose Call Park. After parking the call successfully, the deskphone provides a confirmation tone. Next steps For answering a parked call from the parked extension, see Unparking a call on page 95 Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 95: Unparking A Call

    When your administrator has set up this feature, you can answer a call ringing at a phone in a call pickup group other than your own. Procedure 1. Scroll right from the Phone screen to access the Features menu. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...

  • Page 96: Answering A Call For A Call Pickup Group Member

    Use the Malicious Call Trace (MCT) feature to trace a malicious call. Activating MCT alerts a controller to begin call tracing and provide information for reporting this call. This feature is Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 97: Recording A Call

    Some countries, states, and localities have laws that determine if and under what circumstances you can record telephone conversations. Before using the OTR feature, you must understand and comply with these laws. 3. Hang up to stop recording. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...

  • Page 98: Making A Priority Call

    2. If necessary, scroll down to Whisper Page and touch OK. 3. Enter the extension you want to call. 4. TapEnter to immediately start dialing and deliver your message when the person you called answers. Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 99: Visual Alert For An Encrypted Call

    1. From the Phone screen, scroll right to access the Features menu. 2. Touch EC 500. Note: When you enable the EC500 feature, the top line displays a cell phone icon. For an illustration, see About icons. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...

  • Page 100: Extending A Call To Your Cell Phone (Ec500)

    2. Scroll to Extend Call , and tap to forward the call to your mobile phone. 3. Answer the call on your cell phone. The call remains active on your deskphone, so you can switch back to your deskphone at any time. Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 101: Chapter 16: About Team Button

    The monitored extension is idle, and the user has enabled Multiple Ringing. The monitored extension is busy on other call, and the user has enabled Single Ringing. The monitored extension is busy on other call, and the user has enabled Multiple Ringing. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...

  • Page 102: Answering An Active Call On A Monitored Extension

    1. Press Home. 2. Select Settings > Options & Settings > Screen & Sound Options > Team Button Ring Type. 3. Scroll through the list to select the monitored deskphone. Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...
  • Page 103 Assigning ring tone to a monitored station 4. Select the required ring tone from the list. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...
  • Page 104 About Team Button Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 105: Chapter 17: Limited Access During Failover

    • The Message Waiting Indicator is cleared, but voice mail may still be available if the voice mail server to which calls are being sent is not in failover. • Using Avaya 9621G/9641G IP Deskphones SIP November 2013...
  • Page 106 “click to dial” links will not work until the phone transitions to the alternate server. • Transitions back to the normal server will restore all original functionality. Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 107: Chapter 18: Locking And Logging In To And Logging Out Of Your Deskphone

    About this task Use this task to log in to your deskphone. Avaya Deskphone SIP 6.3 supports Multiple Device Access (MDA) using which you can register up to 10 SIP devices with your extension. If you register to multiple devices, you can perform functions, such as switching to another registered device during an active call or bridging on to calls at multiple registered devices.

  • Page 108: Logging Out Of Your Deskphone Extension

    3. To unlock your phone, tap Unlock and enter the password you use for telephone login. Logging out of your deskphone extension Procedure 1. Press Home. 2. Tap Settings. 3. Tap Log Out. 4. Tap Yes when the deskphone prompts for confirmation. Using Avaya 9621G/9641G IP Deskphones SIP November 2013 Comments? infodev@avaya.com...

  • Page 109: Index

    Conference calls ............Button labels ............... about ..............personalizing ............Conference Calls ............Button labels, restoring to default labels ....adding a person on hold ........Button module, adjusting brightness or contrast ..Using Avaya 9621G/9641G IP Deskphones SIP November 2013...
  • Page 110 ........... Hold ................blocking display of ..........putting a call on hold ..........unblocking display of ..........Home screen .............. about ..............Home Screen icons ............ hotline ................. failover ..............Using Avaya 9621G/9641G IP Deskphones SIP November 2013...
  • Page 111 Phone Screen on Calling ..........setting ..............Phone Screen on ringing ..........name ................setting ..............Navigation arrows ............Phone Settings ............page control ............about ..............right ..............Picking up calls ............. Using Avaya 9621G/9641G IP Deskphones SIP November 2013...
  • Page 112 ............... setting ..............Scrolling and navigation ..........Visiting user, logging in as ........about ..............Visual Alerts ............... Search ................ configuring ............database .............. Whisper page ............. WML browser, browser ..........Using Avaya 9621G/9641G IP Deskphones SIP November 2013...

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