Accessing The Queued Calls List - AT&T SB67030 User Manual

Synapse SB67030/031 Deskset & Accessories User's Guide

Accessing the Queued Calls List

This feature applies to Call Appearance mode only.
The system administrator can configure the system to forward incoming calls to the Call
Queue. The Queued Calls list contains unanswered calls. If the system administrator has
assigned your extension to the Call Queue, queued calls ring at your extension when your
extension becomes idle. You can also view and answer queued calls by accessing the
Queued Calls list.
Your system administrator may have set up your Deskset screen to show the Call Queue
key in the bottom right corner. The Call Queue key LED flashes orange slowly when there
are calls waiting in the Call Queue, as shown in Figure 35.
To access the Queued Calls list:
1. Press the Call Queue key. The Queued Calls list appears.
The oldest queued call is at the top of the list.
2. Press
3. Press
You can press CANCEL at any time to exit the Queued Calls list.
Accessing Items in Lists
Figure 35. Call Queue Key
Queued Calls
Graham Bell
Charlie Johnson
Mary Williams
Linda Miller
ABC Accountants
Unknow n Caller
Milford Taxi
Use or
Retriev e to anser the call.
Retrieve
 
or to highlight the desired entry.
or SELECT to answer the queued call.
Retrieve
99
1/10
232-555-0176 3:01
212-555-0154 2:58
706-555-0162 2:47
317-555-0129 2:32
305-555-0134 1:44
443-555-0625 1:24
732-555-7318 0:35
to scroll, then press
Call
Queue
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