Tektronix Phaser 540 Plus User Manual page 9

Phaser 540 Warranty
Tektronix warrants that the Phaser 540 will be free from defects in materials and workmanship for a period of
one (1) year from the date of shipment and that Customer Replaceable Components (CRCs)* in the Phaser 540
will be free from defects in materials and workmanship for a period of ninety (90) days from the date of
shipment or six months where longer periods are required by law. If the product or its CRCs prove defective
during their respective warranty periods, Tektronix, at its option, will either repair the defective product or CRC
without charge for parts and labor, or provide a replacement in exchange for the defective product or CRC.
This warranty applies only to products and CRCs returned to the designated Tektronix depot or the Tektronix
authorized representative from which the product or CRC was originally purchased. For products or CRCs
returned to other locations, Customer will be assessed the applicable service charge. The above limitation shall
not apply within the European Economic Area, where products or CRCs may be returned for warranty service
to the nearest designated service depot regardless of the place of purchase.
In order to obtain service under this warranty, Customer must provide the applicable office of Tektronix or its
authorized representative with notice of the defect before the expiration of the warranty period and make
suitable arrangements for the performance of service. Customer shall be responsible for packaging and
shipping the defective product or CRC to the service center designated by Tektronix or its representative, with
shipping charges prepaid. Tektronix or its representative shall pay for the return of the product or CRC to
Customer. Customer shall be responsible for paying any associated taxes or duties.
This warranty shall not apply to any defect, failure or damage caused by improper use or improper or
inadequate maintenance and care. Tektronix shall not be obligated to furnish service under this warranty:
a) to repair damage resulting from attempts by personnel other than Tektronix representatives to install,
repair or service the product or CRC;
b) to repair damage resulting from improper use or connection to incompatible equipment;
c) to repair any damage or malfunction caused by the use of non-Tektronix supplies or consumables;
d) to repair a product or CRC that has been modified or integrated with other products when the effect
of such modification or integration increases the time or difficulty of servicing the product or CRC;
e) to repair damage or malfunction resulting from failure to perform user maintenance and cleaning at
the frequency and as prescribed in the user manual; or
f) to repair this product after the limit of its duty cycle of 20,000 pages per month has been reached; all
service thereafter shall be billed on a time and material basis.
THE ABOVE WARRANTIES ARE GIVEN BY TEKTRONIX WITH RESPECT TO THIS PRODUCT AND ITS CUSTOMER
REPLACEABLE COMPONENTS IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED. TEKTRONIX AND ITS
VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. TEKTRONIX' RESPONSIBILITY TO REPAIR OR REPLACE DEFECTIVE PRODUCTS AND CUSTOMER
REPLACEABLE COMPONENTS IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR
BREACH OF THIS WARRANTY. TEKTRONIX AND ITS VENDORS WILL NOT BE LIABLE FOR ANY INDIRECT,
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES IRRESPECTIVE OF WHETHER TEKTRONIX OR THE
VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.
* Customer Replaceable Components in the Phaser 540 are specifically: fuser, imaging unit, transfer kit (transfer roller and
waste bin) and toner cartridges.