Tektronix Phaser 540 Plus User Manual page 122

6
Troubleshooting
Troubleshooting and print quality quick reference
Symptom
indicator is blinking
Power
Power indicator is off
indicator is on
Error
indicator is blinking
Error
Front panel reports:
Jam at <Location>:
See inside front door
Front panel reports:
Wrong media in tray
6-8
Phaser 540 Color Printer
Possible Causes
The printer is receiving, processing or
printing a job.
You have entered the menu in the front
panel.
The printer is not ready, is disabled, or
has detected an error.
Attention is required, but not
immediately. For example, when the
front panel reads <color> low
The printer is stopped because it
detected a user-correctable error such
as an open door or a media jam.
Error occurred that is not
user-correctable.
Media jam.
Too much media is loaded in the
media tray.
Wrong media is installed in the tray.
Media is wrinkled or curled.
Media is too thick or too thin.
Paper is installed in the transparency
tray or transparencies are installed in
the paper tray.
Solution
Wait for the job to be completed or cancel
the job.
Exit the menu.
Read the front panel message to determine
the printer's status.
Correct the condition reported by the front
panel.
.
Correct the condition reported by the front
panel (e.g., close the door or clear a media
jam).
Turn the printer off and back on again. If
the indicator is still on after the power-up
sequence, the printer requires service.
See page 6-1.
To find the jam: refer to the paper path
illustration on the inside front door label
or refer to this chapter.
To clear the jam: refer to the instructions
on the Quick Reference Card or in this
chapter.
Make sure that paper or transparencies
are installed correctly and in the
media-specific tray. See page 2-17.
Reduce the amount of media to below the
load level indicator on the media tray label.
Load paper in the paper tray or
transparencies in the transparency tray.
Change the media.
Use recommended laser paper and
Tektronix transparencies. Refer to
Chapter 3 for more information.
Load only paper in the paper tray and
transparencies in the transparency tray.
Make sure that you are using the correct
size media tray for the media loaded
(A or A4).