Solving Network Printing Problems - IBM Infoprint 1410 User Manual

Solving network printing problems

Problem Cause
This MFP is The MFP may not
not have power.
responding.
The MFP is not in the
Ready state.
The network cable
may be
disconnected.
The network cable
may be damaged.
The network print
port or print driver
may be configured
incorrectly.
The protocol may be
disabled on the print
server.
The network is not
functioning correctly.
The computer may
be disconnected from
the network or the
wireless connection
may not be
communicating with
the closest access
point.
The MFP may be in a
non-responsive state.
The optional wireless
print adapter may not
have a good signal.
Troubleshooting
Solution
• Make sure the power cord is plugged in.
• Make sure the electrical outlet is working.
• Check to see if the other equipment on the same electrical outlet is
working.
• Make sure the MFP is turned on.
to clear the message.
• Press
• Press Clear to exit a function or the menus.
Reconnect the network cable.
Replace the network cable with a previously tested network cable.
• Check to see if the print queue on the local workstation is paused.
• Check to see if the print port and print driver are installed correctly.
Consider removing and reinstalling the print driver and print port
software. Refer to the Setup Guide.
• If you are printing through a network print server, such as Windows
2000, NetWare 6.5, LINUX/UNIX server, and so on, make sure the
print queue is not paused.
• Print the network setup page to verify that the protocol is enabled.
See Print Network Setup Page
• Enable the protocol through the control panel. See
control panel and menus
Contact your support person for assistance.
• Try several standard network verification tests, such as using the
PING command to check connectivity on the network.
• Check the wireless signal meter to verify your wireless network card
has a good signal.
Turn the MFP power off, wait at least 15 seconds, and then turn the
MFP on. Try printing again.
• Reposition the MFP to receive a stronger signal.
• Contact your support person for assistance.
Solving network printing problems
131
for more information.
Using the MFP
for more information.