Solving Printing Problems - IBM InfoPrint 1540 User Manual

Solving printing problems

Symptom
The control panel display
is blank.
The message USB
device unsupported
appears when using a
USB device.
Jobs do not print.
Held jobs do not print.
Job takes longer than
expected to print.
Job prints from the
wrong tray or on the
wrong paper or specialty
media.
Troubleshooting
Cause
The MFP self test failed.
The USB device you are
using may not be
supported or has an
error. Only specific USB
flash memory devices
are supported.
The MFP is not ready to
receive data.
The output bin is full.
The specified input tray
is empty.
You are using the wrong
MFP driver or are
printing to a file.
Your print server is not
set up properly or is not
connected properly.
You are using the wrong
interface cable, or the
cable is not securely
connected.
A formatting error has
occurred.
The MFP has insufficient
memory.
The MFP has received
invalid data.
The job is too complex.
Page Protect is set to
On.
The control panel menu
settings do not match the
media loaded in the tray.
Solving printing problems
Solution
Turn the MFP off, wait about 10 seconds, and turn the MFP back
on.
If the Ready message does not appear, turn the MFP off, and call
for service.
For information regarding tested and approved USB flash memory
devices, see Printing from a USB flash memory device.
Make sure Ready or Power Saver appears on the display before
sending a job to print.
Remove the stack of paper from the output bin.
Load paper in the tray.
• Verify you are using the MFP driver associated with the MFP.
• If you are using a USB port, make sure you are running
Windows 98/Me, Windows 2000, Windows XP, or
Windows Server 2003 and using a Windows 98/Me,
Windows 2000, Windows XP, or Windows Server 2003
compatible MFP driver.
Verify that you have properly configured the MFP for network
printing.
Make sure you are using a recommended interface cable.
Make sure the connection is secure.
• Print the job. (Only part of the job may print.)
• Delete the job.
• Free up additional MFP memory by scrolling through the list of
held jobs and deleting others you have sent to the MFP.
Delete the job.
Reduce the complexity of your print job by eliminating the number
and size of fonts, the number and complexity of images, and the
number of pages in the job.
Set Page Protect to Off under Settings
Print Recovery.
For more information, see the Menus and Messages Guide.
Make sure the Paper Size and Paper Type specified in the MFP
driver match the paper size and type in the tray.
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General Settings