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USER GUIDE
Cisco Small Business
IP Phone Models SPA50X (SPCP)

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  • Page 1 USER GUIDE Cisco Small Business IP Phone Models SPA50X (SPCP)
  • Page 2: Table Of Contents

    Using the Speakerphone or a Headset Using the Speakerphone Using the Headset with Your IP Phone Adjusting Call Volume and Muting Adjusting Call Volume Adjusting the Ringer Volume Muting a Call Cisco Small Business Pro IP Phone SPA50X User Guide...
  • Page 3 Monitoring/Accessing Another Phone from Your Phone Customizing Your LCD Screen Changing the LCD Screen Contrast Setting the Back Light Timer Configuring the Phone Screen Saver Turning on the Screen Saver Immediately Updating Your Ring Tone Cisco Small Business Pro IP Phone SPA50X User Guide...
  • Page 4 Status Information and Statistics Rebooting, Restarting, and Resetting a Phone Chapter 5: Using the Cisco SPA500S Attendant Console Connecting the Cisco SPA500S Attendant Console to the IP Phone Connecting a Single Cisco SPA500S Connecting a Second Cisco SPA500S Configuring the Cisco SPA500S...
  • Page 5: Chapter 1: Getting Started

    This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business IP Phone. The Cisco Small Business IP Phone features vary, depending on the type of call NOTE control system that you are using. This document describes using the Cisco Small Business IP Phones with a SPCP phone system, such as the Cisco Unified Communications 500 Series.
  • Page 6: Overview Of The Cisco Small Business Ip Phones

    Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco SPA50X phones. This appendix provides link to many of these resources. Cisco Small Business IP Phone SPA50X User Guide (SPCP)
  • Page 7: Caring For Your Phone

    Calls can be made or received with a handset, headset or over a speaker. IP phones also have special features not available in traditional phones. The Cisco Small Business IP phones contain Ethernet ports, or ports that allow them to be linked to the computer network.
  • Page 8: Understanding Your Phone's Lines And Buttons

    Figure 1 illustrates most of the Cisco Small Business IP Phone physical features. Other models support different features. See “Overview of the Cisco Small Business IP Phones” section on page Numbered objects in Figure 1 are described in the following table.
  • Page 9 (Not available on the Cisco SPA501G.) Messages button Press to access voice mail (must be set up by your phone system administrator). Hold button Press to place a call on hold. Cisco Small Business IP Phone SPA50X User Guide (SPCP)
  • Page 10: Softkey Buttons

    The softkey buttons on your phone display may vary depending on your phone model and the phone system setup. (Softkey buttons are not available on the Cisco SPA501G.) Press the Right Arrow or Left Arrow keys on the navigation button to view additional softkey buttons.
  • Page 11 Select Selects the highlighted item on the LCD screen. Trnsfer Performs a call transfer. Enters a submenu and when pressed, toggles between Yes or No to enable or disable an option. Cisco Small Business IP Phone SPA50X User Guide (SPCP)
  • Page 12: Using Keypad Shortcuts

    Using Keypad Shortcuts When using the phone menus, you can use the keypad to enter the number shown next to the menu or sub-menu item on the LCD screen. (Not applicable to the Cisco SPA501G.) For example, on the Cisco SPA509G, to change your ring settings, press 3 for Settings and press 2 for Ring Type.
  • Page 13: Chapter 2: Installing Your Phone

    Installing Your Phone This chapter describes how to install your Cisco Small Business IP Phone and connect it to your network. It contains the following sections: • Before You Begin, page 13 • Phone Connections, page 14 • Verifying Phone Startup, page 19 •...
  • Page 14: Phone Connections

    (Optional) Route the phone cord through the cable slot. STEP 3 Insert the other end of the phone cord into the port at the bottom of the handset STEP 4 (not shown). Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
  • Page 15: Connecting The Power

    You can use a Cisco WBP54G Wireless-G Bridge for Phone Adapters to connect the IP phone to a Wireless-G network. This procedure requires the optional Cisco IP Phone PA100 power adapter to provide power to the WBP54G. Cisco does not recommend connecting a PC to the phone when it is operating wirelessly.
  • Page 16: Connecting A Pc To Your Phone (optional)

    Connect the other end of the IP phone power adapter into an electrical outlet. STEP 5 Connecting a PC to Your Phone (Optional) A PC can be connected to the network through the phone. Cisco does not recommend connecting a PC to the phone if the phone is connected to the network wirelessly.
  • Page 17: Installing The Desk Stand Or Wall Mount (optional)

    The phone can be set on a flat surface, such as a desk, or mounted to a wall. This section describes the installation of the desk stand. If you are attaching a Cisco SPA500S attendant console, attach the console before attaching the desk stand.
  • Page 18: Reverse The Handset Retention Tab

    Push the latch in. STEP 1 Slide the retention tab up until it detaches from the phone. STEP 2 Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
  • Page 19: Verifying Phone Startup

    LCD screen, softkeys are displayed over their associated soft buttons. On models with no screen, such as the Cisco SPA501G, the lines glow green and you hear a dial tone when the handset is picked up or when the speaker button is pressed.
  • Page 20: Chapter 3: Using Basic Phone Functions

    Picking Up a Call from Another Extension, page 27 • Placing a Three-Way Conference Call, page 27 • Using the Local Directory, page 28 • Using the Call History Lists, page 29 • Accessing Voicemail, page 29 Cisco Small Business Pro IP Phone SPA50X User Guide...
  • Page 21: Using The Speakerphone Or A Headset

    Headset button to answer an incoming call. To use a wireless headset, lift the handset off hook to speak and listen through the wireless headset. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
  • Page 22: Adjusting Call Volume And Muting

    - to decrease the volume. The volume leve will return to the previous level when you disconnect the call. To retain the setting, press OK (except on the Cisco SPA501G) and the setting is saved. Adjusting the Ringer Volume To adjust the ringer volume, press the Volume button when the handset is on the phone and the speaker is off.
  • Page 23: Using Hold And Resume

    To resume the call, press the flashing red line button for the call. (On the Cisco SPA502G, press the Resume softkey.) If you have multiple calls, all calls are put on hold except the active call.
  • Page 24: Ending A Call

    Enter the number where you want to transfer the call, then press Dial or wait a few STEP 2 seconds for the other line to ring. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
  • Page 25: Redialing A Number

    To redial the last number called from a Cisco SPA502G, Cisco SPA504G, Cisco SPA508G, or Cisco SPA509G, press the Redial softkey. To redial the last number called from a Cisco SPA501G, press the Redial button. Viewing and Returning Missed Calls The LCD screen on your IP phone displays a Missed Calls message if any calls were received that were not answered.
  • Page 26: Forwarding All Calls To Another Number

    Missed Calls list. To activate Do Not Disturb, press more and then press DnD. The LCD screen indicates that Do Not Disturb is turned on for your phone. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
  • Page 27: Picking Up A Call From Another Extension

    To pick up a call that is ringing at an extension in your group, use the GPickUp softkey. (Not available for the Cisco SPA501G.) If only one pickup group is configured by your system administrator, call control is transferred to your phone.
  • Page 28: Using The Local Directory

    Enter a last name, a first name, or both to search for a specific entry, or leave the STEP 4 fields blank to display a complete list of all available records. Click Submit to search for matching records. STEP 5 Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
  • Page 29: Using The Call History Lists

    To access voicemail, press the Messages button on your phone. Your system administrator should have configured your phone with the correct voicemail number so that pressing the Messages button automatically dials your voicemail system. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
  • Page 30: Chapter 4: Using Advanced Phone Features

    Customizing Your LCD Screen, page 35 • Updating Your Ring Tone, page 37 • Using the Cisco SPA501G Interactive Voice Response Menu, page 38 • Advanced Procedures for Technical Support, page 38 Cisco Small Business Pro IP Phone SPA50X User Guide...
  • Page 31: Logging In To Your Phone

    If you do not have the Logout softkey on your phone: a. Press the Setup button. b. Scroll to CME Services and press Select. c. Choose Extension Mobility. Choose Logout. STEP 2 Press Exit. STEP 3 Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
  • Page 32: Creating Speed Dials

    To edit a speed dial entry: Press the Setup button. STEP 1 Scroll to CME Services and press Select. STEP 2 Scroll to My Phone Apps and press Select. STEP 3 Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
  • Page 33: Editing Speed Dials

    Open a phone line using any method you would normally use to start a new call. STEP 1 Press the assigned number for the speed dial, then press AbbrDial. The phone STEP 2 number is dialed. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
  • Page 34: Monitoring/accessing Another Phone From Your Phone

    In addition, if your system administrator has configured it, you can press the same line button (4) to speed dial Bob’s extension, or to pick up a ringing call at his extension. Not applicable to the Cisco SPA502G. NOTE Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
  • Page 35: Customizing Your Lcd Screen

    Scroll to Preferences and press Select. STEP 2 Scroll to Back Light Timer and press Select. STEP 3 Press Option repeatedly to view the available options: Always On, Off, 10s, 20s, STEP 4 and 30s. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
  • Page 36: Configuring The Phone Screen Saver

    Scroll to Screen Saver Wait Time and press Edit. b. Clear the displayed time by pressing Clear. c. Enter the idle time period in seconds by pressing numbers on the keypad. d. Press OK to save your changes. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
  • Page 37: Turning On The Screen Saver Immediately

    STEP 4 Scroll through the ring tones. To hear a ring tone, press Play. To choose a ring tone, STEP 5 press Select. Press Exit to close the screen. STEP 6 Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
  • Page 38: Using The Cisco Spa501g Interactive Voice Response Menu

    Using the Cisco SPA501G Interactive Voice Response Menu Using the Cisco SPA501G Interactive Voice Response Menu The Cisco SPA501G provides an interactive voice response (IVR) menu. You can enter options and receive information about the phone and its operation. To access the IVR: Press the Setup button.
  • Page 39: Rebooting, Restarting, And Resetting A Phone

    Scroll to Restart and press Select. STEP 2 When the confirmation message appears, press OK to confirm or press Cancel to STEP 3 close the message without restarting the phone. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
  • Page 40 Scroll to Factory Reset and press Select. STEP 2 When the confirmation message appears, press OK to confirm or press Cancel to STEP 3 close the message without resetting the phone. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
  • Page 41: Chapter 5: Using The Cisco Spa500s Attendant Console

    The Cisco SPA500S attaches to the IP phone with the attachment arm provided. It obtains power directly from the IP phone and does not require a separate power supply. Two Cisco SPA500S units can be attached to a single IP phone to monitor a total of 64 separate lines.
  • Page 42: Connecting The Cisco Spa500s Attendant Console To The Ip Phone

    Connecting the Cisco SPA500S Attendant Console to the IP Phone Connecting the Cisco SPA500S Attendant Console to the IP Phone To connect the Cisco SPA500S Attendant Console to the IP phone, you need the following: • Cisco SPA500S Attendant Console •...
  • Page 43: Connecting A Single Cisco Spa500s

    STEP 3 Using an attachment arm screw, secure the attachment arm to the IP phone. STEP 4 Align the right screw hole in the Cisco SPA500S with the unused hole on the STEP 5 attachment arm. Insert the pegs on the attachment arm into the peg holes on the Cisco SPA500S.
  • Page 44 Using the Cisco SPA500S Attendant Console Connecting the Cisco SPA500S Attendant Console to the IP Phone Using an attachment arm screw, secure the attachment arm to the Cisco SPA500S. STEP 7 Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
  • Page 45 CAUTION only the auxiliary cable provided with the Cisco SPA500S. Locate the AUX IN port on the back of the Cisco SPA500S. Connect one end of the STEP 8 auxiliary cable to this port. Locate the AUX port on the back of the IP phone. Connect the other end of the STEP 9 auxiliary cable to this port.
  • Page 46: Connecting A Second Cisco Spa500s

    “Connecting the Cisco SPA500S Attendant Console to the IP Phone” section on page Align the left screw hole in the first Cisco SPA500S with one of the holes on the STEP 2 attachment arm. Cisco Small Business IP Phone SPA 50X User Guide (SPCP)
  • Page 47 Using the Cisco SPA500S Attendant Console Connecting the Cisco SPA500S Attendant Console to the IP Phone Insert the pegs on the attachment arm into the peg holes on the Cisco SPA500S. STEP 3 Using the attachment arm screw, secure the attachment arm to the first Cisco STEP 4 SPA500S.
  • Page 48: Configuring The Cisco Spa500s

    To configure the Cisco SPA500S, you can use the web user interface for the IP phone to which the Cisco SPA500S is attached. See the Cisco SPA500 Series and Wireless IP Phone Administration Guide on Cisco.com.
  • Page 49: Using The Cisco Spa500s

    LED means that the monitored line is ringing. • Transfer an active call by pressing the line button on the Cisco SPA500S. (This requires that the line button is configured as a speed dial for the number to which you are transferring).
  • Page 50: Appendix A: Where To Go From Here

    Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco Small Business IP phone. Product Resources Support Cisco Small Business www.cisco.com/go/smallbizsupport Support Community Online Technical Support www.cisco.com/support and Documentation (Login...
  • Page 51 Cisco IP phone. Cisco WBP54G Wireless-G Bridge for Phone Adapters User Guide • — Installation and use of the WBP54G wireless bridge with your Cisco IP phone. Cisco Small Business SPA500 Series and WIP310 IP Phone Administration •...
  • Page 52 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

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