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When logged into a queue, the Queue
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Name will disappear from the status line.
If enabled, the Display Queue Status feature
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will indicate the number of calls waiting in
queue on your phone display (i.e., "Sales:3"
indicates that 3 calls are waiting in the Sales
queue). The system routes information about
the queue that most recently routed a call to
you.
To Answer a Queue Call
1. When a Queue Call is routed to your phone,
the phone will ring and the display will indicate
an incoming call on the line appearance
associated with the queue.
2. Press the line button associated with the
desired queue call. If you simply lift the
handset, you will activate your primary line
appearance, not the Queue line.
3. When finished talking to the caller, simply hang
up and wait for the next call.
To Log Out of a Queue
• Press the line button associated with the
desired queue while there is no call present on
the line
Holding, Transferring
& Ending Calls
Hold
This feature lets you place a call on hold for later
retrieval from the same phone.
To place the current call on hold
• Press the {Hold} soft key
To pick up a call on hold
1. Use the Scroll Up/Down button to select the
call you wish to pick up
2. Press the {Resume} soft key
If you are currently on a call, it will
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automatically put that call on hold and pick up
the selected call.
When a call is on hold, your phone will ring
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once every minute to remind you.
Mute
This feature disables the microphone of the
handset, speakerphone or headset so that the
party on the other end of the call cannot hear you.
To enable Mute
• Press the Mute button. The Mute button will
glow red and the display will briefly display
"Microphone Mute On" to indicate that Mute is
enabled.
To disable Mute
• Press the Mute button again. The Mute button
will go dark and the display will briefly display
"Microphone Mute Off" to indicate that Mute is
disabled.
Call Park
This feature lets you place a call on hold on
a "phantom" phone, then pick up the call from
another phone.
To Park a Call
1. Press the {MCPark} soft key (you may need to
press the {more} soft key one or more times
to see it)
2. The system parks the call at a Call Park
extension, then announces the extension and
displays it on your phone's display
3. Hang up
To Retrieve a Parked Call from any phone
• Lift the handset and dial the Call Park
Extension of the call you wish to retrieve
Transfer
This feature lets you transfer an active call to
another extension or phone number.
To transfer an active call
1. Press the {Trnsfer} soft key (you may need
to press the {more} soft key one or more
times to see it)
2. Dial the extension or phone number to which
you want to transfer the call. Be sure to
include "9" for an external transfer number.
3. Either hang up or wait to announce the transfer
and then hang up. When you hang up, the
call will be transferred. If the party that you
are transferring to is unavailable, the call will
transfer to their voice mail.
If you wish to return to the first call after
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starting a transfer, use the Scroll Up/Down
button to select the call, then press the
{Resume} soft key.
One-Touch Transfer
This feature lets you transfer an active call to
another extension or voice mailbox using a single
key press.
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