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8-50 Troubleshooting
Management PC cannot detect the server:
8 Are LAN cable properly connected?
→ Make sure that the cable is properly connected to the management LAN port. If
the cables are incorrectly connected, the sensor of the server will not be monitored.
Also check if the cables are connected to LAN connector by mistake.
8 Is the IP address unique in the network?
→ The IP address for management LAN port is factory-set to 192.168.1.1. If the
same address exists in the same network, the server will not be detected correctly.
Change the IP address appropriately.
8 Is the server specified to be monitored by NEC ESMPRO Agent?
→ Change setting of NEC ESMPRO Agent.
Start NEC ESMPRO Agent from Windows control panel, select [System] →
[Express5800 Server] → [Monitor]. (The default is [Does not monitor].)
Monitoring starts automatically. You need not to restart the system, however,
reconfigure the tree may be needed if the server is not detected.
8 Is connection suppressed by settings of firewall or gateway?
→ The connection may be restricted by settings of firewall or gateway. Connect the
client PC by using the LAN cross cable and try again. If the problem is dissolved,
confirm settings of firewall and gateway according to "Remote Management
Function" - "Network Configuration" in Chapter 4.
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