Displaying Network Statistics - Cisco 7960 Administration Manual

Obtaining Status, Model, and Version Information
Table 7-1 Status Messages (continued)
Message
TFTP file not found
TFTP timeout

Displaying Network Statistics

Cisco IP Phone 7960/7940
Step 1
Step 2
Step 3
Step 4
Step 5
Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910
7-8
Explanation
The requested load file (.bin)
was not found in the TFTPPath
directory.
TFTP server did not respond.
Use the network statistics to obtain information about the phone and network
performance.
Procedure
Press settings.
Use the Navigation button to select Status.
Press the Select soft key.
Select Network Statistics.
Press the Select soft key.
The following list defines components of text messages that might display on the
phone's LCD screen:
Rcv—number of packets received at the phone.
•
Xmt—number of packets transmitted from the phone.
•
Chapter 7 Troubleshooting the Cisco IP Phone
Possible Explanation and Action
Check the load ID assigned to the phone
(Cisco CallManager > Device > Phone).
Verify that the TFTPPath directory contains a
.bin file with this load ID as the name.
Network is busy—the errors should
•
resolve themselves when the network
load reduces.
• No network connectivity between the
TFTP server and the phone—verify the
network connections.
TFTP server is down—check
•
configuration of TFTP server.
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