Introducing Your Cisco IP Phone
A Cisco IP Phone is a full-feature telephone that provides voice communication
over the same data network that your computer uses. This phone functions much
like a traditional analog phone, allowing you to place and receive telephone calls.
It also supports features that you have come to expect from a telephone—such as
speed dialing, redial, call transfer, conference calling, and voice mail access.
Your Cisco IP Phone offers features that might surprise you. Because it is part of
an IP network, your Cisco IP Phone can provide not only telephony services, but
data services, too—including up-to-the-minute information and services from the
network. In a nutshell, your Cisco IP Phone provides a whole range of
communication features that you could not expect from a traditional telephone.
This guide helps you learn to use the various features and services available on
your phone. Not all of the features described in this book are available by
default—your administrator may not add them for you. You access some phone
features and services on the phone itself, while you customize others on a
convenient web page. For information about the User Options web page, see
Customizing Your Phone From the User Options Web Pages, page
This chapter contains the following sections:
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Connecting Your Cisco IP Phone, page 1-2
A Road Map to Your Cisco IP Phone, page 1-6
Using the Feature Buttons, page 1-10
Navigating on Your Phone, page 1-11
Using the Handset, Headset, and Speakerphone, page 1-12
Customizing Your Phone From the User Options Web Pages, page 1-15
C H A P T E R
Cisco IP Phone 7960 and 7940 Series User Guide
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Do you have a question about the 7960 Series and is the answer not in the manual?
Questions and answers
I've taken a new position over and the previous individual is no longer with the company. I can't get into the messages, it's asking for a password. How do I reset the password so I can use it? Looking online, setting it back to factory settings doesn't do it (I also tried and it didn't help) It also seems that there is some link that my administrator may have to use to do this? Is that correct?