Cisco 7960 Administration Manual page 119

Chapter 7 Troubleshooting the Cisco IP Phone
Table 7-1 Status Messages (continued)
Message
No default router
No DNS server IP
Programming Error
SEPDefault.cnf.xml
or SEPmacaddress
TFTP access error
Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910
78-10453-04
Explanation
DHCP or static configuration
did not specify a default
router.
Name was specified but DHCP
or static IP configuration did
not specify a DNS server
address.
The phone failed during
programming.
Name of the configuration file. None. This is an informational message
TFTP server is pointing to a
directory that does not exist.
Obtaining Status, Model, and Version Information
Possible Explanation and Action
If the phone has a static IP address, verify
•
the default router has been configured.
Refer to the "Assigning Default Router"
section on page 5-15
If you are using DHCP, the DHCP server
•
has not provided a default router. Check
the DHCP server configuration.
• If the phone has a static IP address, verify
the DNS server has been configured.
Refer to the "Assigning DNS Servers"
section on page 5-19
If you are using DHCP, the DHCP server
•
has not provided a DNS server. Check the
DHCP server configuration.
Attempt to resolve this error by power cycling
the phone. If the problem persists, contact
Cisco technical support for additional
assistance.
indicating the name of the file.
If you are using DHCP, verify that the
•
DHCP server is pointing to the correct
TFTP server.
If you are using static IP addresses, check
•
configuration of TFTP server. Refer to
the "Configuring TFTP Options" section
on page 5-21 for details on assigning a
TFTP server.
section for details.
section for details.
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