Cisco 7960 Quick Reference Manual

Cisco IP Phone 7960 / 7940 Quick Reference Guide
Placing a call:

Lift the handset and dial number OR

Press the NewCall soft key and dial number OR

Press the Speaker button and dial number
Answering a call:

Lift the handset OR

Press the Answer soft key OR

Press the Speaker button
Ending a call:

Hang up the handset OR

Press the EndCall soft key OR

Press the Speaker button
Putting a call on hold:

While on a call, press the Hold soft key

To return, press the Resume soft key
Transferring a call:

During a call, press the Trnsfer soft key

Dial the number to which you want to transfer the call

When you hear ringing, press Trnsfer again (blind
transfer), or when the Party answers, announce the
call and press Trnsfer (screened transfer)

If the party refuses the call, press the EndCall soft
key, then the Resume soft key to return to original call

Hang up
Forwarding a call:

Press the CFwdAll soft key

Enter the number to which you want to forward all
your calls OR to have all calls forwarded to voicemail,
press the Messages button)

To cancel forwarding, press the CFwdAll soft key
Conference calls:

During a call, press the More soft key, then the
ConFrn soft key

Dial the extension of another person or dial 5 and
then the external phone number

When call connects, press ConFrn again to add this
person to the conference

Repeat above steps to add more people (max 5)

If you miss dial, press the EndCall soft key, then the
Resume soft key to return to original call
Pickup Group:

If you are in a pickup group, you hear the line ringing,
first get a dial tone and press the Pickup soft key

The line should now ring on your phone, press
Answer
Cisco IP Phone 7960 / 7940 Quick Reference Guide
Collier County Public Schools
Collier County Public Schools
Accessing mailbox from YOUR office phone:
Accessing mailbox from any CCPS office phone:
Accessing mailbox from ANY phone:
Main menu:
Reviewing Messages:
Record Greeting:
Press 4, then press 1, then follow prompts
Record Name:
Press 4, then press 3, then press 2, then follow prompts
Change Password:
Press 4, then press 3, then press 1 and follow prompts
(password = 5-15 digits)
Note: Voicemail resets and new voicemail accounts are
setup with the temporary PIN of 1379.
Old Messages:
Saved messages will remain until deleted. Once Deleted
messages are 180 days old the system will automatically
delete them.

Press the messages button, enter your PIN,
press # key OR

Dial 64000, enter PIN, press # key

Dial 70004

Enter your ID (your CCPS Phone ext. or the last
5 digits of your CCPS phone number), press #
key

Enter your PIN, press # key

Dial 2393770004

Enter your ID (your CCPS phone ext. or the last
5 digits of your CCPS phone number)

Press # key, enter PIN, Press # key
OR

Dial your own CCPS telephone number

When you reach voicemail Press *, enter ID
(your phone ext.), Press #, enter your PIN, press
# key
1 Review Messages
2 Send Messages
4 Personal Options
5 Restart Session
1 – Repeat
2 – Save
3 – Delete
4 – Reply
5 – Forward
6 – Mark New
7 – Skip
8 –
Message Property
* - ???
0 – Help
Page 1 of 2
Revised 7/01/2012