Solid State Logic Matrix 2 Owner's Manual page 135

Appendix F - Support
Warranties
Factory Warranty
The Factory Warranty covers the repair of defects in materials and workmanship during the warranty period.
Pursuant to the Solid State Logic Terms and Conditions, under European consumer law, the purchaser has full statutory warranty
rights for two years from the date of delivery of the product. The warranty is valid only in those Member States of the European
Union (EU), who have adopted the applicable EU law into their national legislation, otherwise a warranty term of one year will
apply. The applicable national legislation governing the sale of consumer goods is not affected by this warranty. Warranty claims
will only be accepted if the purchased product has been used for its intended purpose. Any purchased product used for an
unintended purpose will not be eligible for warranty protection. Consumable items, accidental damage and damage caused by
operation of the equipment outside of Solid State Logic's recommended operating conditions are not covered by this warranty.
For all warranty enquiries or claims please address the claim to the dealer from which you purchased the product, within a period
of one month from the date on which you detected its lack of conformity with the terms of the warranty. Please include your
original proof of purchase when initiating the claim.
The distributor will be able to arrange for a replacement assembly to be supplied or for the console to be repaired at their local
office or at Solid State Logic.
Please note that we cannot provide a substitute or temporary loan Matrix console during the repair period.
Manufacturer backed Extended Warranty
Give yourself even greater peace of mind. When you buy a console, you have the right to peace of mind. Purchasing a Manufacturer
backed Extended Warranty will help you maintain that sense of security for years to come.
An extended warranty provides you with great cover and the ability to budget operating costs accurately. Extended warranties
are available from the end of the Factory Warranty period until the console is five years old.
The warranty provides your console with cover for parts and repairs. Should you experience an issue during the extended
warranty period we can dispatch a replacement assembly to you or you can return your console to the distributor who supplied
the warranty or to SSL for repair. All parts and labour involved in the repair will be free of charge. Please note that the extended
warranty excludes all shipping costs and that we cannot provide a substitute or temporary loan Matrix console during the repair
period.
You can purchase an extended warranty at any time during the product's initial Factory or Extended Warranty period. You can
choose to extend for 12, 24, 36 or 48 months. Longer commitments attract special discounts.
If your Factory Warranty has expired or your existing Extended Warranty has lapsed, you can still purchase an extended warranty.
However, you will not be entitled to the benefits of the extended warranty for a period of 30 days from the purchase date of the
extended warranty. After 30 days your 12, 36 or 48 month warranty will commence.
If you would like to purchase an extended warranty for your console, please contact your local distributor or nearest SSL office.
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