Intermec CK61 User Manual page 93

Problems With Wireless Connectivity (continued)
Problem
The CK61 appears to be connected
to the network, but you cannot
establish a terminal emulation
session with the host computer.
The CK61 appears to be connected
to the network, but the host
computer is not receiving any
information from the CK61.
Problems While Configuring 802.1x Security
Problem
The CK61 indicates that it is
authenticated, but it does not
communicate with the host.
The CK61 does not appear to be
authenticating and a network
connection icon does not appear
on the toolbar.
A network connection icon appears
in the toolbar, but then disappears.
You are setting up multiple access
points in a network, with different
SSIDs, and the connection fails.
CK61 Mobile Computer User's Manual With Windows CE
Chapter 4 — Troubleshooting and Maintaining the CK61
Solution
There may be a problem with the host computer, with the
connection between the Intermec Application Server and
the host computer, or with the connection between the
access point and the host computer. Check with network
administrator to make sure the host is running and
allowing users to login to the system.
In a UDP Plus network, there may be a problem with the
connection between the Intermec Application Server and
the host computer. Check with network administrator or
see the user's manual for the Intermec Application Server.
In a TCP/IP network, there may be a problem with the
connection between the access point and the host computer.
Check with network administrator or use your access point
user's manual.
Solution
Make sure the CK61 IP address, host IP address, subnet
mask, default router are configured for network.
The CK61 may not be communicating with the access point.
Make sure the CK61 network name matches the access point
network name (SSID).
802.1x security network may not be active. Make sure the
server software is properly loaded and configured on the
server PC. See server software documentation for help.
The CK61 may not be communicating with the intended
access point. Make sure the CK61 network name matches
the access point network name. Default network name is
"INTERMEC."
Access point may not be communicating with server. Ensure
the access point is turned on, properly configured, and has
802.1x security enabled
CK61 does not save WEP key values when changing the
SSID. Reenter the WEP key values and apply the network
settings. You should now be able to connect.
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