Call Waiting; Call Hold; Paging; Call Pick-Up - ESI 24-Key Feature Phone User Manual

Analog stations

Call waiting

If you have enabled call waiting for your station (
number), you will hear a tone in your earpiece. FLASH to toggle between the original call and the call
waiting. To drop either call, hang up while connected to the call to be dropped. When your phone rings,
lift the handset and you will be reconnected to the other caller.

Call hold

This is used to place callers on hold for retrieval from any station within the ESI phone system.
Putting a call on hold
While on an outside call, FLASH and dial
call is using; you will then receive internal dial tone.
Retrieving a call from on hold
From internal dial tone, dial
Dial 0 to answer the oldest held call in the system.
Hold recall
If a held call is not retrieved during the period of time (set by the Installer), it will recall to your phone if
your station is idle. You will hear three short ring tones. Lift the handset; you will be connected to the
held call.
If you are on a call when the recall occurs, you will hear a call waiting tone. To toggle between the two
calls, FLASH (or hang up, wait for ring, then answer). If a call placed on hold is not retrieved it will either
be disconnected or follow forwarding set by the Installer or Administrator.

Paging

This function allows for paging through an overhead paging system and/or designated available
telephone speakers.
Press # to access all available stations.
Note: A page will not be sent to the speakers of phones in use.
Tip: To page for pick up of an outside call, put the caller on hold by dialing
indicate the line number. Then page the person and announce the line number for retrieval. For
example: "John, you have a call on line 1. John, pick up line 1, please."
Overhead paging
Station number 199 is designated as the overhead paging port. If the ESI phone system has been
connected to an overhead paging system, you can page by dialing 1 9 9 and making your announcement
after the tones.

Call pick-up

A call ringing at another station can be picked-up by pressing
Dialing 0 will answer the longest ringing outside call.
F.2
XXX 5 3, where xxx represents your extension
. A short voice prompt will tell which line number the
and the line number where the call is on hold.
. A voice prompt will
and dialing the extension number.
User's Guide