Solving Printer Problems; Self-Troubleshooting With Hp Vision Diagnostics - HP Z200 Maintenance And Service Manual

Table 6-5 Audio problems (continued)
Problem
Sound occurs intermittently.
Workstation appears to be locked
up while recording audio.

Solving printer problems

Table 6-6 Printer problems
Problem
Printer does not print.
Printer does not turn on.

Self-troubleshooting with HP Vision Diagnostics

Hewlett-Packard Vision Diagnostics is a diagnostic tool that can be used by the end user or technical
support personnel to view information about the hardware configuration of the computer and perform
hardware troubleshooting on HP Desktop and Workstation systems. This diagnostic tool should be used
to help determine hardware failures. Accessible by either CD or USB key, these diagnostics run outside
the operating system and so make it easy to isolate potential issues that may be operating system
related versus hardware.
HP Vision Diagnostics benefits are:
Capture complete system configuration information that can be shared as an HTML file, including:
●
System serial number
◦
System product number
◦
System BIOS revision
◦
ENWW
Cause
Processor resources are being
used by other open
applications.
The hard disk might be full.
Cause
Printer is not turned on and
online.
The correct printer driver for
the application is not installed.
If you are on a network, you
might not have made a
connection to the printer.
Printer might have failed.
The cables might not be
connected properly.
Self-troubleshooting with HP Vision Diagnostics
Solution
Shut down all open processor-intensive applications.
1. Before recording, be sure there is enough free space
on the hard disk.
2. Try recording the audio file in a compressed format.
Solution
Turn the printer on and be sure it is online.
1.
Install the correct printer driver for the application.
2. Try printing using the MS-DOS command:
DIR C:\> [printer port]
Replace printer port with the address of the printer
used. If the printer works, reload the printer driver.
Make the proper network connection to the printer.
Run printer self-test.
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