Printer Health - ENCAD 215319-1 User Manual

If any of these steps fail, your printer may not be correctly connected to your
computer and/or network. Contact your network administrator or your
ENCAD dealer. Otherwise, continue with the steps that follow.
7. Print directly to the printer from several software applications.
8. If you are networked, login and try printing from several software applica-
tions.
9. If steps 7 or 8 fail, repeat them using another computer or remove from the
network and test standalone.
If one application fails, but others print successfully, that can indicate a problem with a
specific software package. Call technical support of the failed product. If all the applica-
tions fail, determine what they have in common; for example, a RIP box or Windows
driver. Call technical support of the particular vendor.

Printer Health

Printer will not turn on
Make sure the power cord is securely attached to the printer and plugged into an operat-
ing outlet.
Make sure the power switch is turned on.
Printer intermittently reboots
Clean and reseat memory SIMMs.
Test and replace memory SIMMs. (See Appendix A of this guide.)
Check that power is coming to the printer.
Display does not come on
Check that the power cord is plugged in and the printer switch is turned on.
Push any control panel button. The display should come on.
Printing doesn't start immediately when a file is sent
A short delay between sending the file and starting to print is normal, particularly if you
are using a serial port. If you are using the serial port, make sure you're using the correct
interface cable and that it is securely connected to the proper ports on both the printer
and the computer. (ENCAD serial cable PN 203977)
If you are using a serial interface, make sure that the RS-422 settings match the require-
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Troubleshooting F-2