ENCAD 215319-1 User Manual page 77

ments of your hardware and software. (See Appendix B of this guide.)
If you are using a Windows application, be sure the Print Manager is OFF.
File will not print
If you are using a serial cable, check that it is ENCAD PN 203977 for PC and Unix
systems. Be sure that RS422 settings in your software match those on your printer. If
you are using a parallel cable, be sure it meets the specifications of IEEE 1284.
Check your electrical connections.
From your software application, print to a file and send the file to the printer in DOS
using the DOS Copy command. At the DOS prompt, type COPY /b filename portname
(LPT or COM port). Alternately, use the GO.EXE program. To print the file, type GO
filename. This program is supplied on your Utilities disk and can also be downloaded
from the ENCAD web site. In Windows 95/98, you can use the EFPU, available on the
System CD.
Slow printing under Windows
Windows applications naturally print slower than DOS applications. Be sure the
Windows Print Manager is turned OFF.
Automatic cutter doesn't work or tears the paper
Make sure the Auto-Cut option is set to ON.
Make sure Media Supply Type is set to Roll.
Make sure the cutter is properly installed. (See the Quick Start Guide.)
TURN POWER OFF and clean the inside of the black belt using alcohol and a lint-
free cloth. Push the carriage back and forth to access all areas of the belt. Manually
push the carriage all the way to the left to force the cutter to drop. Turn power on.
If the cutter is worn, replace it. You should replace the cutter after every 200 plots
(more or less, depending on the type of media used).
Carriage jams
Check for paper jams or blockage.
Be sure the service station is lowering. If it does not lower, push it left and down, or
the cutter will not disengage.
CADJET ® 3D User Guide
Troubleshooting F-3