Troubleshooting; Troubleshooting Quick List; Isolating Problems - ENCAD 215319-1 User Manual

Troubleshooting

This appendix contains valuable information to help you solve the most common
printer problems. The problems addressed are divided into these types:
· Printer health
· Print quality
· Data transfer
· Application software

Troubleshooting quick list

Many common problems can be solved by checking for just three items:
· Is the printer connected to a good power source?
· If using a serial cable, do serial I/O settings match on the printer and computer?
· Does the printer driver software match the emulation selected on the printer?

Isolating problems

You can quickly isolate problems to either the printer, computer/printer interface, or
application software using the following procedure:
1. Turn the printer OFF, then ON.
2. Load media, then run a prime to assure that all jets fire. (See the Quick
Start Guide.)
3. Perform a color calibration. (See the Quick Start Guide.)
If your printer fails during any of the above steps, call your reseller or call Technical
Support. Otherwise, continue with the steps that follow.
4. Send a sample print directly to the printer through the parallel port. For
example, on Windows 95/98, type: copy /b <filename>.rtl lpt1. On Win-
dows NT type: print /d:lpt1 <filename>.
5. If your computer is running on a network, login and copy the sample file to
the printer over the network.
6. If steps 4 or 5 fail, repeat them using another computer.
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