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Device other than
computer connected
to DW6000
Problem: Receive LED
3. If the System Control Center is still not available, try pinging the DW6000
by entering
If ping does not work, power cycle the DW6000 by unplugging it from the
power strip or surge protector, waiting 10 seconds, and plugging it back in.
If you still cannot ping, contact customer support.
If the ping results show
If the ping results show
Make sure the dial-up connection and proxy server are not configured.
a. In Internet Explorer go to
b. In the
Dial-up settings
selected.
c. Click on
d. Make sure all checkboxes are unchecked.
e. Click on
You should now be able to access the Control Center. If you cannot, contact
customer support.
If a device other than a computer is connected to the DW6000, the Control
Center is probably never accessible. However, you can still use the LED
indicators to troubleshoot, as described below.
If the DW6000 is not operating normally and the receive LED is not lit, take the
following steps:
not on
• Check all cable connections. See Figure 24. Tighten any that seem loose.
• If the LED still does not come on, power cycle the DW6000 by unplugging
the power cord from the wall outlet or surge protector, waiting ten seconds,
and plugging it back in.
• If the problem persists, contact customer support.
Note: Often, if the Receive LED is not lit, the other LEDs will not be lit either.
at a DOS command line.
ping 192.168.0.1
request timed out
Reply but from...
→
Tools
section, make sure
. The LAN Settings window appears.
LAN Settings
to close all windows.
OK
power cycle the unit.
, check the browser settings.
→
Internet Options
Connections
Never dial a connection
DW6000 Troubleshooting
.
is
35
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