Hughes Direcway DW6000 User Manual
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Hughes Direcway DW6000 User Manual

High-speed internet modem
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User Guide
DW6000 High-Speed Internet Modem
1033294-0001
Revision A
9/19/03

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Summary of Contents for Hughes Direcway DW6000

  • Page 1 User Guide DW6000 High-Speed Internet Modem 1033294-0001 Revision A 9/19/03...
  • Page 2 Hughes Network Systems, Inc., 11717 Exploration Lane, Germantown, Maryland 20876. Hughes Network Systems, Inc. has made every effort to ensure the correctness and completeness of the material in this document. Hughes Network Systems, Inc. shall not be liable for errors contained herein.

  • Page 3: Declaration Of Conformity

    Trade Name: HUGHES, DIRECWAY Type of Equipment: Two-Way DIRECWAY System Model Numbers: DW6002 (1032021-0002) DW6000 (1032021-0001) The Two-Way DIRECWAY System (DW6002 and DW6000) complies with the Canadian ICES-003, Class B standard. For DW6002 Standards to which Conformity is declared: FCC Part 68 Part 68 Compliance -- This equipment (Two-Way DIRECWAY System: Model Numbers: DW6002) complies with Part 68 of the FCC rules and requirements adopted by the ACTA.
  • Page 4 Hughes Network Systems must make any necessary repairs to the modem portion of this equipment in order to maintain valid FCC registration. Do not attempt to repair or service your modem. Return it to Hughes Network Systems.

  • Page 7: Table Of Contents

    Professional installation or service requirement . . . 4 The DW6000 LEDs ..... . . 32 Grounding requirement ..... . 4 Fatal error indication.
  • Page 8 viii...

  • Page 9: Components

    Should you have questions about your installation or DW6000, contact your service provider. System requirements If your DW6000 seems to not be working optimally, check that your computer system meets the following requirements. • Operating system – PC: Windows 98 SE, Windows Me, Windows 2000, Windows XP –...

  • Page 10: Dw6000 Components

    Figure 1. Be aware that if you move the DW6000 you may have to reroute, or add to, the coaxial cable that runs from the ground block near the satellite antenna to where the DW6000 is installed.

  • Page 11: Operating Considerations

    • Do not install near any heat sources, such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. • Never unplug the power cord from the DW6000 while it is powered on. Always disconnect the power cord from the wall outlet or surge protector.

  • Page 12: Professional Installation Or Service Requirement

    The RG6 coaxial cable must be connected to a ground block. The ground block should be located at the point the coaxial cable enters the building. The ground wire must be connected to the ground block and routed to the earth ground. DW6000 installation and components...

  • Page 13: How The Dw6000 Works

    MacIntosh operating systems, they can surf the Internet now that they are connected to the DW6000. Because the satellite access software is on the DW6000, there is no need to load any other software on your computer. Inroute to NOC...
  • Page 14 DW6000 installation and components...
  • Page 15 System Control Center and DW6000 software. If you cannot access the System Control Center, refer to Chapter 5 – DW6000 Troubleshooting, on page 25. The DIRECWAY System Control Center...

  • Page 16: Center

    Location bar and press E . The Control Center should appear. If you cannot NTER access the Control Center, see Chapter 5 – DW6000 Troubleshooting, on page 25. Figure 3: System Control Center Home screen The Home screen Home screen has system indicators across the top.

  • Page 17: Links

    RED there is a problem with satellite connectivity. If the indicator is colored GREEN the satellite connection is operating properly. • reports data on DW6000 receive functions. Click on it to Reception Info learn if the receive function is working properly.

  • Page 18: System Status

    • Signal Strength - receive signal strength. A value of 30 or less indicates an appropriate signal is not being received. Chapter 5 – DW6000 Troubleshooting, on page 25 or Weather and Signal Strength on page 15. • Transmit Status - indicates whether the transmit data path is operational.

  • Page 19: Reception Info

    A continuously increasing value indicates the unit is not commissioned. Click on and check the Commission Status line in the System Status screen that appears. If it indicates the DW6000 is not commissioned, contact customer support. Figure 6: Reception Info screen The DIRECWAY System Control Center...

  • Page 20: Transmission Info

    Transmission Info screen displays the fields described below. Transmission Info • reports the status of the transmit data path. Clicking on the Transmit Status - blue status message displays corresponding help information. • Number of Successful Transmissions- reports the number of frames transmitted to the satellite.

  • Page 21: System Information

    Software Creation Date – version of the software on the DW6000. Software Release Number - – the IP address of computers connected to the DW6000. IP Address - – defines the range of addresses assigned to the Subnet Mask - DW6000.

  • Page 22: The Connectivity Test Link

    The Connectivity Test The Connectivity Test link is used to test the DW6000’s connectivity to the NOC. You may lose connectivity to a particular server on the Internet server due Link to the Internet or the satellite network being heavily loaded, or due to that server being down.

  • Page 23: Chapter 3: Dw6000 Leds Operation

    If the fatal error indication continues, the unit must be replaced. Please contact customer support. Weather and Signal Rain or snow can make the DW6000 signal strength drop to 30 or below. At that level the DW6000 will stop receiving satellite signals, and the Receive LED will Strength go blank.

  • Page 24: Dw6000 Led Operation

    • The Power LED is on. Ethernet port LED The DW6000 Ethernet LAN link has two indicators on the rear of the unit on the top of the LAN port. The green indicator shows link status. The yellow indicator operation shows traffic speed.
  • Page 25 Power LED Solid blue = power is on and unit is functioning normally Blinking = running fallback.bin (backup software) Off = no power Off with some other LED flashing = fatal error Figure 11: DW6000 LEDs operation DW6000 LEDs Operation...
  • Page 26 DW6000 LEDs Operation...

  • Page 27: Chapter 4: Configuring E-Mail

    Configuring E-mail To activate the e-mail accounts provided in your service agreement, go to myDIRECWAY.com. If you purchased your DIRECWAY System through one of our Value Added Resellers (VARs), please contact your service provider to establish your e-mail accounts. Configuring These instructions describe how to configure Outlook Express, Microsoft Outlook 2000 and 2002, Eudora, and Netscape for DIRECWAY e-mail DIRECWAY e-mail...
  • Page 28 Figure 13: Internet Connection Wizard 4. Enter your full name in and select Next. The Display Name E-Mail Internet Address window appears. See Figure 14. 5. Enter your full e-mail address in (for example, E-mail address username@direcway.com) and select Next. An E-mail Server Names window appears.
  • Page 29 Figure 15: E-mail Server Names 8. Enter the address of your outgoing mail server in the Outgoing mail server field. • If your e-mail account is with DIRECWAY, enter smtp.direcway.com • If your e-mail is through some other service, check with your e-mail provider for the type or address of your mail server.

  • Page 30: Microsoft Outlook 2000

    Microsoft Outlook 2000 1. Go to Start→ Programs→ Microsoft Outlook 2. Select on Tools from the Outlook Express program menu and select menu appears. Accounts. Internet Account 3. Select and select . The Internet Connection Wizard appears. Mail Note: Use the Internet Connection Wizard to set up your e-mail account. 4.

  • Page 31: Eudora

    . If you are using some other service, check SMTP.direcway.com with your e-mail provider for the URL of your SMTP e-mail server. c. Login Information – User Name: mail server login name. – Password: password for user name login. Note: Place a check in Remember Password box to expedite login. Note: By placing a check in Remember Password box, you enable anyone with access to the PC can read and modify your e-mail.
  • Page 32 12. Ensure is selected for Never Use Secure Socket Layer (SSL) or TLS for Outgoing message 13. Select to display the window. If no server(s) is Edit Mail Server Properties present, select to create a mail server. 14. From the Mail Server Properties window: In the Server Name...

  • Page 33: Chapter 5: Dw6000 Troubleshooting

    • If you cannot access the Control Center, refer to the troubleshooting procedures in Cannot access the Control Center on page 32. • If you have a device other than a computer connected to the DW6000, refer to the troubleshooting procedures in Device other than computer connected to DW6000 on page 35.

  • Page 34: Cannot Surf But Can Access Control Center

    Site ID line. DW6000 Information If the numerical site ID appears, the unit is commissioned. Proceed to the next troubleshooting step. appears, the DW6000 is not commissioned. Not Commissioned Contact customer support. Figure 17: System Info indicator screen...

  • Page 35: Check Receive Signal

    The receiver is operational (RxCode 5) DW6000 is receiving signals properly. Proceed to the next troubleshooting step. If any other Rx Code appears, the DW6000 is not receiving signals properly. Click on the Rx Code. Follow the troubleshooting procedure that appears. Figure 18: Reception info Check transmit signal The DW6000 will not function if satellite signals are not transmitted properly.

  • Page 36: Check That Tcp Acceleration Is Operational

    Disabled following steps. a. Power cycle the DW6000. Unplug the AC power cord from the power strip or surge protector, wait 10 seconds, and plug it back in. See Figure 24 on page 33. Then check the TCP Acceleration Status again. If it is enabled but you still cannot surf the Internet, proceed to the next troubleshooing step.

  • Page 37: Check Network Operations Center (Noc) Connectiv

    See Appendix A – Typical operating system settings, on page 43. Then repeat the sequence above. If the tests still fail, power cycle the DW6000 by unplugging the power cord from the power strip or surge protector, waiting 10 seconds, and plugging it back in.
  • Page 38 Figure 21: Connectivity Test Figure 22: Successful ping Figure 23: Failed ping DW6000 Troubleshooting...

  • Page 39: Internet Connectivity

    Finally, check and make sure you are using the latest version of your virus and/or firewall program. These are updated frequently. If you are not using the latest version, update and run the programs again. DW6000 Troubleshooting...

  • Page 40: Cannot Access The Control Center

    Enter. http://192.168.0.1 The DW6000 LEDs The DW6000 has five LED indicators on the front panel. See Figure 11 on page 17. They are listed below. Note: Whenever the LEDs do not function properly as described below, check to be sure you have the correct power supply, PN 1031105-0001.

  • Page 41: Check The Power Led

    1. Check that the Ethernet cable is connected to the DW6000 LAN port and to the computer’s Ethernet port. 2. If the LAN LED is still not lit, power cycle the DW6000 by unplugging the power cord from the power strip or surge protector, waiting 10 seconds, and plugging it back in.

  • Page 42: Lan Led Is Lit

    Follow the appropriate instructions below. If LAN LED stays lit If the LAN LED stays lit, power cycle both the DW6000 and the computer by unplugging the power cords from the power strip or surge protector, waiting 10 seconds, and plugging them back in.

  • Page 43: Device Other Than Computer Connected To Dw600035

    DW6000 Problem: Receive LED If the DW6000 is not operating normally and the receive LED is not lit, take the following steps: not on • Check all cable connections. See Figure 24. Tighten any that seem loose.

  • Page 44: Problem: System Led Not Lit

    System LED will come on. You can then resume normal operation. • If the LED does not come on after you have waited a while, power cycle the DW6000 by unplugging the power cord from the wall outlet or surge protector, waiting ten seconds, and plugging it back in.

  • Page 45: The Pedestal Base

    Follow the instructions below to place the DW6000 in the pedestal base, or remove it from the base. You do not have to use the pedestal. You can place the DW6000 in a horizontal position if you prefer. If you do this, make sure you never put anything on top the DW6000.
  • Page 46 Curved ridges Figure 26: DW6000 guides Two front guides Figure 27: Two front guides Clip Figure 28: Pedestal base clip DW6000 Troubleshooting...

  • Page 47: Chapter 6: Frequently Asked Questions

    Frequently asked questions Additional help The frequently asked questions (FAQ) section answers most questions you might have about your new system. If you cannot find an answer here, other resources resources are available. If you purchased this product through one of our retail channels: •...
  • Page 48 5. What is Automatic Cross Polarization (ACP)? The ACP feature provides transmit satellite dish pointing information to your installer and automatic satellite dish revalidation. This ensures your satellite dish remains aligned. Satellite systems with transmit capability — the ability to send data directly to the Internet via the satellite without a telephone connection —...
  • Page 49 DIRECWAY System. For network setup, support and configuration, contact your network hardware manufacturer and/or operating system software developer (HUGHES is not responsible for home network configuration or management). Please understand that all computers on this network will be sharing a single connection.
  • Page 50 LAN, you can enable your VPN client, keeping in mind that you will see a reduction in throughput. At this time, HUGHES does not endorse or support any VPN products. Customers that run VPN products do so at their own risk and will not receive any support from HUGHES regarding troubleshooting, configuring, optimizing, or maintaining a VPN connection.

  • Page 51: System Settings

    This chapter explains how to configure Windows and MacIntosh operating system settings so that your computer can communicate with the DW6000. • If DHCP is not enabled on your DW6000, you have been assigned a static → IP address. To check if DHCP is enabled, go to...

  • Page 52: Configuring Windows For A Dw6000 With A Static Ip

    You would also have written this on the Quick Start Guide during registration. • Default Gateway. This is the IP address of the DW6000 and is also available on the System Information page of the System Control Center. You would have also written this on the Quick Start Guide at the end of registration.
  • Page 53 5. In the field, enter the appropriate value as explained on Subnet Mask page 44. 6. Select the tab. Enter the DW6000 IP Address in the New Gateway Gateway field. See Figure 31. 7. Select Add. Figure 31: Enter DW6000 IP address...

  • Page 54: Windows 2000

    Start→ Settings→ Control Panel 2. Select the icon. See Figure 32. Network and Dialup Connections 3. Right select the that connects to the DW6000 and Local Area Connection select . See Figure 33. Properties Figure 32: Network and Dialup Connections...
  • Page 55 44. 6. Enter 255.255.255.0 for the subnet mask. 7. Enter the DW6000 IP address as the Default Gateway. 8. Enter 198.77.116.8 for the Preferred DNS server field. See Figure 9. 9. Select OK to save and close Internet Protocol (TCP/IP) Properties.

  • Page 56: Windows Xp

    3. Right-select the Local Area Connection icon that represents the Network adapter that connects the computer to the DW6000 and select Properties. See Figure 37. Note: If the Local Area Connection icon appears with a red X then check your connections.
  • Page 57 IP address from the range of available IP address and the appropriate Subnet Mask for your network in the fields provided. Enter the IP address of the DW6000 for the Default Gateway. Enter 198.77.116.8 for the Preferred DNS server field. See Figure 39.

  • Page 58: Configuring Windows When Dhcp Is Enabled

    Configuring Windows when DHCP is enabled Windows 98SE and ME 1. On the client computer, go to Start→ Settings→ Control Panel double-click Network. See Figure 40. Note: On Windows ME computers, choose View All Control Panel Options to see the Network icon. 2.
  • Page 59 3. Select the entry associated with Network Interface Card (NIC) and TCP/IP then select Properties . The TCP/IP Properties window appears. See Figure 42. 4. In the IP Address tab, select Obtain an IP address automatically 5. Select the Gateway tab.

  • Page 60: Windows 2000

    3. Right-click the icon that represents the network Local Area Connection adapter that connects the computer to the DW6000 and select Properties The Local Area Connections Properties window appears. See Figure 45. 4. Ensure that the Client for Microsoft Networks Internet Protocol (TCP/IP) are installed and checked.
  • Page 61 5. Select . Be careful not to uncheck the checkbox. Internet Protocol (TCP/IP) 6. Select the Properties button. The Internet Protocol Properties window appears. See Figure 46. 7. Ensure that both Obtain an IP Address Automatically Obtain DNS Server Address Automatically are selected.

  • Page 62: Windows Xp

    Windows XP 1. Go to . Double-click the Start→ Settings→ Control Panel Network and Dial-up Connections icon. Note: If the Control Panel is in category view select Network and Internet Connections then select Network Connections. 2. A list of network adapters will be displayed. A must Local Area Connection be listed under LAN or High-Speed Internet.
  • Page 63 Figure 48: Local Area Connection Properties Figure 49: Internet Protocol Properties Typical operating system settings...

  • Page 64: Configuring A Macintosh For A Dw6000 With A Static Ip

    Configuring a Follow the steps below to configure a DW6000 with a static IP address on a ® MacIntosh system. MacIntosh for a DW6000 with a static 1. Select from the Mac interface. The Systems System Preferences Preference menu appears.

  • Page 65: Configuring A Macintosh When Dhcp Is Enabled

    Figure 52: Select Manually from the Configure drop-down list Configuring a Follow the steps below to configure a DW6000 with DHCP enabled on a MacIntosh system. MacIntosh when DHCP is enabled 1. Select from the Mac interface. The Systems System Preferences Preference menu appears.
  • Page 66 Figure 54: Mac Network screen Figure 55: Select Manually from the Configure drop-down list Typical operating system settings...

  • Page 67: Appendix B: Home Networking

    The DW6000, in combination with an antenna, can provide satellite connectivity for multiple computers on a wireless or wired (Ethernet) local area network (LAN). After the DW6000 and network are installed, every computer on the network can surf the Internet via the satellite signal.

  • Page 68: Basic Wireless Considerations

    Wireless NICs are installed in each computer you want on the network. These components are available at most computer supply stores and outlets. The base station processes the output from the DW6000 and broadcasts it to the computers on the network via radio waves. This is especially an advantage if...

  • Page 69: Basic Ethernet Considerations

    (This is called terminating the cable.) The kits are available at some electronic supply or home supply stores. If you do not feel comfortable installing Ethernet cable yourself, contact a professional installer. Inroute (to NOC) Outroute (from NOC) Figure 57: Site with DW6000 and Ethernet LAN installed...

  • Page 71: Glossary

    Ethernet cable - the cable used in wired networks using Ethernet technology. Category 5 Ethernet cable is recommended for the DW6000. Ethernet hub - a device in a wired network that processes and routes data from computers, modems (including satellite modems), and other devices on the network.
  • Page 72 Host - In packet- and message-switching communications networks, the collection of hardware and software that makes use of packet or message switching to support user-to-user, i.e., end-to-end, communications, interprocess communications, and distributed data processing. More simply, a server or computer on a LAN or on the Internet.
  • Page 73 Network Address Translation (NAT) - provides IP address translation from the LAN. Two standard types of NAT are Network Address Port Translation (NAPT) and Basic NAT. Another flavor, Simple NAT, is provided by DIRECWAY to facilitate this feature in corporate networks where the LAN addresses are sparsely allocated.
  • Page 74 Signal quality factor (SQF) - an integer value from 0-99 that indicates the strength of the received satellite signal relative to noise. Subnet mask - a 32-bit value that is used to distinguish the network ID from the host ID in an arbitrary IP address.
  • Page 75 Software Configuration section Power Software Download Status Receive System Info System 15 System Information 8, 10 Transmit System Status DW6000 Info section local area network (LAN) 47, 63 host 65 TCP Acceleration Status e-mail 9, 12 Transmission Info Eudora 10, 12...
  • Page 76 Covered by one or more of the following U.S. Patents: 5,343,471, 5,652,795, 5,659,615 5,699,384, 6,125,184, 6,131,160, 6,161,141, 6,215,873, 6,307,937, 6,331,979, 6,338,131, 6,385,727, 6,438,666, 6,519,651, 6,571,296. 1033294-0001 Rev A...

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