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Hughes Direcway DW4000 Installation Manual

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Summary of Contents for Hughes Direcway DW4000

  • Page 1 Business Edition Upgrading? Go to Page 5 Release 4.0.3...
  • Page 2 Copyright © 2002 Hughes Network Systems, Trademarks Inc., a wholly owned subsidiary of Hughes All trademarks, marks, names, or product Electronics Corporation. names referenced in this publication are the All rights reserved. This publication and its property of their respective owners, and contents are proprietary to Hughes Network Hughes Network Systems, Inc.

  • Page 3: Table Of Contents

    Contents Introduction..........1 Organization of this manual .
  • Page 4 Contents...

  • Page 5: Introduction

    Introduction Note: To receive the latest information not contained in this manual, read the ReadMeFirst file located on the installation CD before you use the DIRECWAY software This guide explains how to set up your DIRECWAY Two-Way system. This system receives data from, and transmits data to, the satellite for access to the Internet.

  • Page 6: System Requirements

    System Please verify that your computer system meets the following requirements before proceeding. requirements • Pentium II with a 333 MHz processor or better • Windows 98 Second Edition (SE), Windows Millennium (Me), Windows 2000 Professional, or Windows XP • 64 MB RAM (98 SE and Me), 128 MB RAM (Windows 2000 and XP) •...

  • Page 7: Pre-Installation

    Pre-installation • When assembling the system, place the receive Hardware modem on top of the transmit modem to aid heat dissipation. • Use a surge protector to protect against electrical power surges. • Do not connect the receive modem to the USB port on your computer prior to beginning the software installation.
  • Page 8 • In this manual, BE refers to the navigation icon in the Windows system. It is circled in Figure 2. Figure 2: The BE icon • If you are installing the system for the first time, or are upgrading an earlier version of release 4.0, proceed to Installing the system on page 9.

  • Page 9: Upgrading To A New Release

    Upgrading to a new release If this is a new installation, go to Installing the system on page 9. If you are upgrading from any version of release 4.0, go to Installing the system on page 9. If you are upgrading from any version of release 3.0 or lower, complete all the instructions in this chapter.

  • Page 10: Note Your Isp Information

    Note your ISP It is important that you record your Internet service provider (ISP) account information before information uninstalling the software. This information may be required during the installation of your new software. To obtain the information, right-click the NAV icon in the system tray figure as shown in Figure 3.
  • Page 11 → → 3. Select Start Setting Control Panel double click the Add/Remove Programs icon. See Figure 4. Add/Remove Programs Figure 4: Double-clicking the Add/Remove Programs icon Note: The figures in this manual may differ somewhat from what you see on your screen. This is because of the differences between operating systems.
  • Page 12 Install/Uninstall Select DirectPC Add/Remove button Figure 5: Removing the software 6. After the uninstall process is over, the operating system will ask if you want to restart the computer. Click No. Do not click Yes. Manually shut down the computer by selecting →...

  • Page 13: Installing The System

    Installing the system Professional Professional installation and service of the two-way satellite dish assembly is required by installation or the Federal Communications Commission. service The two-way satellite dish assembly must be requirement installed in a location or manner not readily accessible to children.

  • Page 14: Items Required For Installation

    Items required for You need all the items shown below. They are in your software installation kit or in a small box installation inside your satellite dish box. These items are in your software installation k Installation CD and ReadMeFirst guide These items are packaged in a small box inside your antenna box Clips Receive modem...

  • Page 15: The Five-Step Installation Process

    The five-step Installing the two-way system is a five-step process: installation process 1. Have a professional satellite system installer assemble, install, and point your satellite dish and run the cables from the outside components to the inside components. The installer fine-tunes your satellite dish for transmission operations to ensure that no interference is caused to other satellite users.

  • Page 16: The Two Different Power Supplies

    The two different Verify that you are using the correct power supply. power supplies For the two-way system, the part number should be either P/N:1029075-0001 (domestic use only) or 1030875-0001 (domestic and international use). See Figure 8. If your power supply part number is P/N: 1029076-0001, you have the wrong power supply (it can only be used with the one-way system).

  • Page 17: Assembling The Satellite Modem Components

    Assembling the Follow the steps below and refer to the illustrations on page 13 through page 15 to assemble the satellite modem satellite modem components. Remember that the components receive modem goes on top of the transmit modem. After assembling the components, install the software.
  • Page 18 3. Connect all cables to the back of your transmit modem and receive modem. Connect the power supply DC cord to your receive modem as well. See Figures 8, 9, and 10. Do not connect the USB cable to your computer at this time.
  • Page 19 Note: Do not connect the USB cable to the computer until instructed to do so during software installation. Phone cable USB cable Receive modem AC power cord Power supply Transmit modem From USB port on computer Receiver cable DC power cord Transmitter cable Figure 9: Receive modem and transmit modem cabling Receive modem...

  • Page 20: Installing The Software

    Installing the 1. With Windows running, insert the DIRECWAY CD into the CD-ROM drive. The installation software screen appears. See Figure 11. Note: If the installation screen does not appear, launch Windows Explorer and click your CD-ROM drive letter. In the window that Setup appears, double-click to launch the...
  • Page 21 5. When the customer agreement screen appears, click Yes to accept the agreement. Figure 12: Customer agreement screen 6. The Device Installation Status screen appears. See Figure 13. Figure 13: Device Installation Status screen Installing the system...
  • Page 22 7. Connect the USB cable to an available USB port on your computer. Note: After the USB modem driver is installed, your system may appear to freeze for a short time. This is expected and may occur if the driver takes several seconds to initiate. Follow the on-screen instructions.
  • Page 23 11. The installation program displays the default destination directory path as shown in Figure 15. HUGHES recommends that you do not change this path and click Next to continue. Figure 15: Default installation path and directory...
  • Page 24 12. The installation program displays the default installation folder as shown in Figure 16. HUGHES recommends that you do not change this folder name and click Next to continue. Figure 16: Default installation folder name 13. The software installation program is complete.

  • Page 25: Registering Your System For Service

    Registering your 1. After the software installation is complete, you must register your system for service in order system for service to activate your system. The method used to do this is called WebSetup. See Figure 18. 2. If WebSetup does not appear automatically, →...
  • Page 26 Figure 19: WebSetup determines the connection method 5. WebSetup connects to the registration server using either the toll-free number or your ISP connection. HUGHES recommends that you use the toll-free account by checking the and clicking Next as built-in toll-free account shown in Figure 20.
  • Page 27 Note: You can use your ISP connection by unchecking the Use built-in toll-free account box, selecting an ISP, phone number, password, and Next clicking as shown in Figure 21. Figure 21: Registration access using an ISP 6. After completing Step 5 above, WebSetup connects to the registration server as shown in Figure 22.
  • Page 28 7. WebSetup now connects to the registration server and loads the registration software. Click Next. Figure 23: WebSetup connected to the registration server. 8. You are prompted to agree to or decline the terms of service. Click I Agree. Figure 24: Agreeing to terms of your DIRECWAY account Installing the system...
  • Page 29 9. Enter the required data on the registration page and click Continue. Scroll down the window to view and complete all the fields. Figure 25: Entering data in the registration page Installing the system...
  • Page 30 10. Select a service offering using the radio buttons and click Continue. Note: Your display of service offerings may differ from the screen below, depending on the program being offered by HUGHES to your organization. Figure 26: Selecting a service offering Installing the system...
  • Page 31 11. Create an e-mail account by completing the fields and clicking Create Account. Before you click Continue, click Print this page to produce a record of your account Note: The service offering you have selected will determine whether e-mail accounts are offered and how many accounts can be created.
  • Page 32 12. Create additional e-mail accounts by completing the fields and clicking Create Account. Before you click Continue, click Print this page to produce a record of your account. Note: You can return to this screen at a later date to create additional accounts by running WebSetup.
  • Page 33 13. If you selected a service offering with a dial-up account in step 10 on page 26, create an ISP account by completing the fields and clicking Create Account. Before you click Continue, click Print this page to produce a record of your account.
  • Page 34 14. Select a dial up phone number and click Continue. You will not get this screen if you did not select to create an ISP account. Figure 30: Selecting a dial-up phone number 15. Figure 31 is displayed when registration is complete.
  • Page 35 16. If you already have an ISP account, you may configure a back-up Internet connection. If you elected to create an ISP account in step 10 on page 26, do not check the box and click Next as shown in Figure 32. Figure 32: WebSetup query about dial-up accounts 17.
  • Page 36 18. WebSetup indicates that it is completing the configuration. Click Finish. Figure 34: WebSetup completing the configuration 19. After WebSetup completes, the first Antenna Pointing screen appears. Verify that your antenna location ZIP code is correct; if it is not, enter the correct ZIP code.
  • Page 37 20. Click Next to display the second Antenna Pointing screen, shown in Figure 37. 21. Before the second Antenna Pointing screen is displayed, WebSetup displays the Note in Figure 36 noting that the transmitter is disabled when viewing the Antenna Pointing screen. Click OK.
  • Page 38 23. If your signal strength is not 31 or more, check to see that all cables are properly connected. If they are and you still do not have a signal strength of 31 or more, contact your installer. 24. WebSetup will indicate that it has completed configuration of your system as shown in Figure 38.

  • Page 39: The Be Icon And Help Files

    The BE icon and After you complete WebSetup, the BE icon appears in the system tray (Figure 39). You cannot Help files access the Internet unless the BE icon appears. It could take up to 30 seconds for the BE icon to appear, during which it may seem that nothing is happening.

  • Page 40: The Antenna Pointing - Transmitter Screens

    mode; that is, both send and receive data via satellite. Note: The first time you launch a browser, you may receive a Page cannot be displayed message. This is due to a mismatch in timing synchronization between your system and the satellite signal. If this happens, simply refresh the browser or close and relaunch it.

  • Page 41: The Modem Lights Pattern

    details, see What is Automatic Cross Polarization (ACP)? on page 58. Figure 41: Antenna Pointing - Transmitter screen The modem lights During normal operation, both receive modem and transmit modem READY lights are continuously pattern lit, and the RX and TX lights flash as data is received and transmitted via the satellite.
  • Page 42 Both READY lights are continuously TX flashes as data is passed Figure 43: Normal operation, data being sent and received If the receive modem READY light is lit continuously but your transmit modem lights are off, the transmitter is not responding. Verify that your cable connections are correct.

  • Page 43: Configuring Microsoft Internet Explorer And Outlook Express

    If both of the receive modem lights are out, the receive modem is offline. Unplug the DIRECWAY modem power cord, plug it back in, and restart the computer. Both READY and RX lights are out. Unplug the DIRECWAY power cord, plug it back in, and restart the computer.
  • Page 44 1. Launch the Internet Connection Wizard by opening the run dialog box, selecting Start->Run, and typing inetwiz in the space provided. Click OK. Figure 46: Executing the inetwiz command 2. Select Connect using my local area network (LAN) and click Next. Figure 47: Selecting Connect Using My LAN for IE Installing the system...
  • Page 45 3. Place a check in the checkbox labeled Manual Ensure that the checkboxes for Proxy Server. Automatic discovery of proxy server (recommended) and Use automatic configuration script are unchecked. 4. Click Next. Figure 48: Selecting the LAN configuration for IE Installing the system...
  • Page 46 5. In the HTTP row enter 127.0.0.1 in the Proxy to use field and 83 in the Port field. 6. Ensure that Use the same proxy for all protocols is unchecked. 7. Click Next. Figure 49: Entering the proxy server IP address for IE Installing the system...
  • Page 47 8. If there are IP addresses for which you do not want to use a proxy, enter them in the window provided. 9. Click Next. Figure 50: Entering restricted addresses for IE Installing the system...
  • Page 48 10. Select Yes to set up an Internet mail account and click Next. Figure 51: Selecting Yes to set up an Internet mail account Installing the system...
  • Page 49 11. Type your name in the space provided and click Next. Figure 52: Entering your e-mail name for IE Installing the system...
  • Page 50 12. Enter your e-mail address in the space provided and click Next. Figure 53: Entering your e-mail address for IE Note: If you would like to see what e-mail addresses are associated with your DIRECWAY account rerun WebSetup by selecting: Start→Programs→DIRECWAY→WebSetup Installing the system...
  • Page 51 13. Enter the mail server names in the space provided. The incoming DIRECWAY mail server name is pop3.direcway.com. The outgoing DIRECWAY mail server name is smtp.direcway.com. Click Next. Figure 54: Entering e-mail server names for IE Installing the system...
  • Page 52 14. Enter your username and password in the fields provided and click Next. Ensure that the checkbox for Log on using Secure Password Authentication (SPA) is unchecked. Figure 55: Entering e-mail name and password for Internet mail account Installing the system...
  • Page 53 15. Click Finish to complete the configuration. Figure 56: Completing the Internet Connection Wizard Installing the system...
  • Page 54 16. You have completed the configuration of Internet Explorer and Outlook Express. Launch the Internet Explorer if it did not do so automatically and confirm that you can browse. Launch Outlook Express and confirm that you can send and receive e-mail. See the DIRECWAY help files and the DIRECWAY Web site described on page 51 for further assistance.

  • Page 55: Faqs

    FAQs Additional help The frequently asked questions (FAQ) section answers most questions you might have about your resources new system. If you cannot find an answer here, other resources are available. If you purchased this product through one of our retail channels: •...
  • Page 56 2. What is the difference between DIRECWAY and DirecPC? DIRECWAY is the evolution of DirecPC. As we make the brand name transition, you may see occasional references to both brand names. Be assured that all documentation, hardware, and software is up to date and fully enabled. 3.
  • Page 57 7. Why is there a requirement that the satellite dish be professionally installed? Because the two-way system uses a transmitter, not just a receiver. Professional installation ensures that the system complies with FCC requirements and is installed in a location or manner that is not readily accessible to children and that the satellite dish is fine-pointed for transmission and does not interfere with other satellite users.
  • Page 58 10. Why does Windows ask for a password each time I restart my computer now that I installed the software? How can I change this? In order to complete WebSetup, the software had to install Client for Microsoft Networks. Windows makes Client from Microsoft Networks the Primary Network Logon by default.
  • Page 59 2. Select Properties. The Network Properties dialog box appears. See Figure 58. Figure 58: Network properties dialog box 3. Click the Primary Network Logon box. A dropdown list appears. 4. Select Windows Logon. 5. Click OK. If you are using the Windows asks for additional files, either insert your Windows CD or follow the procedures outlined in step 8 on page 18 to find the...
  • Page 60 11. How do I install Dial-up Networking on my computer if it is not installed? If you receive an error message during WebSetup stating that Dial-up Networking is not installed, install it using the following steps. 1. Select Start → →...
  • Page 61 3. Click the Windows Setup tab. See Figure 60. Windows Setup tab Communications entry Figure 60: Add/Remove Programs Properties Window 4. Double-click the Communications entry. The Communications Properties dialog box appears. See Figure 61. FAQs...
  • Page 62 Dial-Up Networking Figure 61: Communications Properties dialog box 5. Click to place a check in Dial-Up Networking the box. 6. Click OK twice. 7. If Windows asks for additional files, either insert your Windows CD or follow the instructions on step 8 on page 18. Those instructions describe how to find the files .cab...
  • Page 63 Satellite systems with transmit capability — the ability to send data directly to the Internet via the satellite without a telephone connection — need to be checked periodically to be sure that the satellite dish alignment remains correct. Satellite dishes may become misaligned because of structures settling, unauthorized tampering or, more commonly, high winds.
  • Page 64 1. Right-click the BE icon, then select Turbo Internet Properties. Figure 62: Right click the icon 2. The Turbo Internet Properties window is displayed (see Figure 63). Click the Dial-up tab. Enter your Internet service provider (ISP) number and enable the AutoDial feature. Under the Phone Number section there are boxes for Area Code, Number and, if you elected to have DIRECWAY as your ISP, a...
  • Page 65 your ISP, click the dropdown list in the POP Number box and select a number near you. The software automatically populates the Phone Number and fields. Area Code 4. Under the Auto Connect section, select Automatically connect for any Internet access to enable the software to automatically connect when using the Internet.

  • Page 66: Correcting The Modem Detection Failure

    Correcting the In some PC configurations, the DIRECWAY software cannot detect the installed telephone modem detection modem and you will receive an error message as failure shown in Figure 65. If this error message is displayed, click OK. and follow the steps below Figure 65: Modem detection failure notice FAQs...
  • Page 67 1. The Dialup tab of the Turbo Internet Properties screen will open. The modem listed is not being properly detected, even though the correct modem may be listed in the field as shown in Figure 66. Figure 66: Displaying modem on Turbo Internet screen FAQs...
  • Page 68 2. Click the modem selection arrow and select your correct modem as shown in Figure 67. (Your modem may differ from the example shown.) Figure 67: Selecting your modem for Turbo Internet Properties Note: Your correct modem may appear to be already selected.
  • Page 69 3. The Apply button will become active when you make a selection. Click Apply to save the changes and OK to close the Turbo Internet Properties page as shown in Figure 68. Figure 68: Applying modem selection on Turbo Internet screen Attempt to surf the Internet to verify that the modem detection problem has been corrected.
  • Page 70 FAQs...

  • Page 71: Warranty

    Warranty Modem This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 72 Hardware will be free from defects in material and workmanship for a period of one (1) year from the date of purchase. HUGHES also warrants to the original buyer that when properly installed and used in accordance with its documentation, the Software will perform...
  • Page 73 Hardware is repaired or replaced. This Limited Warranty will be void in its entirety if the Hardware or Software is serviced by anyone other than HUGHES or a HUGHES Authorized Service Center. This Limited Warranty does not cover the following...
  • Page 74 This warranty gives you specific legal rights. You may have other rights, which vary from state to state. All liability and obligations of HUGHES under this Limited Warranty shall terminate upon expiration of the applicable warranty period provided herein.
  • Page 75 HUGHES with respect to the Hardware, Software and associated documentation. HUGHES shall have no further liability to you or to any third party arising from the sale of the products whether based on warranty, contract, negligence or other theories of liability. HUGHES...
  • Page 76 Declaration of conformity Warranty...
  • Page 78 Covered by one or more of the following U.S. Patents: 5,652,795, 5,699,384, 5,995,725, 5,995,726, 6,016,388, 6,125,184, 6,131,160, and 6,161,141. Other U.S. and foreign patents pending. 1032685-0001 Revision A...

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