Hughes ThurayaIP User Manual
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Hughes ThurayaIP User Manual

Hughes satellite modem user guide
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All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this
publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems,
LLC., 11717 Exploration Lane, Germantown, Maryland 20876. Hughes Network Systems, LLC., has made every effort to
ensure the correctness and completeness of the material in this document. Hughes Network Systems, LLC., shall not be
liable for errors contained herein. The information in this document is subject to change without notice. Hughes Network
Systems, LLC. makes no warranty of any kind with regard to this material, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose.
All trademarks, marks, names, or product names referenced in this publication are the property of their respective
owners, and Hughes Network Systems, LLC. neither endorses nor otherwise sponsors any such products or services
referred to herein. HUGHES and Hughes Network Systems are trademarks of Hughes Network Systems, LLC. THURAYA
trademark is the sole and exclusive property of Thuraya Satellite Telecommunications Company.
User Guide
ThurayaIP
Satellite Modem
Revision A.1
3500175-0001
Copyright 2008 Hughes Network Systems, LLC.
Trademarks

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  • Page 1 All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, LLC., 11717 Exploration Lane, Germantown, Maryland 20876. Hughes Network Systems, LLC., has made every effort to ensure the correctness and completeness of the material in this document.

  • Page 3: Safety Information

    DANGER Electric shock hazard: Where you see this alert symbol and DANGER heading, strictly follow the warning instructions to avoid electric shock injury or death. ThurayaIP Satellite Modem User Guide Satellite Modem. In particular, read this...
  • Page 4 Changes or modifications to by Hughes Network Systems could void your authority to operate this equipment. Use a soft damp cloth only to clean your ThurayaIP. To avoid impaired Modem performance, please ensure your ThurayaIP’s antenna is not damaged or covered with foreign material like paint or labelling.
  • Page 5 Batteries and accessories Use approved batteries (HNS P/N 3500108-0001) and accessories only. Use of non-approved accessories may result in loss of performance, damage to ThurayaIP, fire, electric shock or injury. AC Mains power adapter (HNS P/N 3500114-0001) is for indoor use only.

  • Page 6: Hearing Aids

    ThurayaIP. Hughes Network Systems, LLC, declares under our sole responsibility that the product Hughes 9103 Satellite IP Terminal to which this declaration relates, is in conformity with the following standards and/or other normative documents: ETSI EN 301 681 , ETSI EN 300 328, ETSI EN 301 489-1, ETSI EN 301 489-17, ETSI EN 301 489-20, IEC 60950-1.

  • Page 7: Table Of Contents

    ANAGEMENT ... 18 TATUS CREEN ... 19 ETTINGS CREENS ETWORK ETTINGS ECURITY ANAGEMENT OGIN ETTINGS CREEN ThurayaIP Satellite Modem User Guide SED IN THIS UIDE IP... ONFIGURATION ... 2 ...3 ATTERY GPS U ThurayaIP ...3 SING ...4 ...4 ATELLITE ... 7...
  • Page 8 PGRADING HURAYA PGRADING OFTWARE TROUBLESHOOTING ... 28 ENERAL ROUBLESHOOTING ... 33 TATUS ODES GLOSSARY ... 44 INDEX ... 46 ... 22 CREEN ... 23 CREEN ... 24 CREEN IP ... 27 ... 27 ... 28 ThurayaIP Satellite Modem User Guide...

  • Page 9: Introduction

    Please read this user guide carefully to understand all the aspects of operating your ThurayaIP. First Time Set-Up This section guides you through the process of setting up and...

  • Page 10: Software Installation And Configuration

    DO NOT FORGET THAT YOU MAY NEED TO RECHECK THIS BOX ON RETURN TO YOUR OTHER INTERNET CONNECTION. Setting Up the Modem There are five basic steps to getting your Modem up and running: Step 1: SIM insertion Step 2: Power Connection and Battery Charging...

  • Page 11: Step 1: Sim Insertion

    GPS fix. If any are missing or flashing then the GPS signal is being blocked. GPS Satellite Icon Location on Display ThurayaIP Satellite Modem User Guide ATTERY GPS U...

  • Page 12: Step 4: Data Connections

    THERNET Connect the Ethernet cable to your laptop’s network interface and insert the other end of the connector into the ThurayaIP. Note: Any Ethernet cable can be used to connect the laptop and modem as long as it is less than100 meters in length.
  • Page 13 If neither satellite is accessible from your location, you will need to move to a location that has visibility to at least one of the satellites. ThurayaIP Satellite Modem User Guide ThurayaIP ThurayaIP satellites in the “Satellite...
  • Page 14 Internet, ensure that nothing but open sky is between the ThurayaIP trees, mountains, buildings, metalized glass or similar objects then you must relocate the ThurayaIP. Additional assistance can be found in the troubleshooting section towards the end of the ThurayaIP...

  • Page 15: Quick Reference

    ThurayaIP has a valid GPS location then the GPS icon on the display will go from flashing to solid. Likewise, the web MMI will indicate if the currently available GPS location is valid or invalid. ThurayaIP Satellite Modem User Guide...

  • Page 16: Integrated Man Machine Interface (Immi)

    Start GPS receiver manually Short press Scroll to next option of displayed menu item when in menu Long press Toggle Wi-Fi on/off (when not in menu display) ThurayaIP Satellite Modem User Guide iMMI. Power Connect ThurayaIP buttons. Result Toggle connection state...

  • Page 17: Status /Menu Display

    The two major menu options are the following: Change Rate: Modify the QoS settings for Transmit and Receive. LCD Contrast: Modify the contrast on your LCD. ThurayaIP Satellite Modem User Guide Displayed while ThurayaIP A hardware fault exists, preventing operation (see...

  • Page 18: Data Rate Selection

    Selects 384Kbps Rx Streaming QoS Hidden unless external antenna attached Selects 16Kbps Rx Streaming QoS Selects 32Kbps Rx Streaming QoS Selects 64Kbps Rx Streaming QoS Selects 128Kbps Rx Streaming QoS Selects 256Kbps Rx Streaming QoS ThurayaIP Satellite Modem User Guide...

  • Page 19: Receive Signal Strength Display

    The RSSI display updates rapidly for at least five minutes after a satellite signal has been acquired or reacquired. After that acquisition, the RSSI display may be updated less rapidly to conserve power if the modem is running on battery. Hint: If the rate is reduced to save power, the rapid RSSI update mode can be re-enabled for 5 minutes if you short press the Modify button while the status display is present.

  • Page 20: Display Icons

    Off if external power is disconnected. • GPS Icon The GPS icon indicates the state of the GPS information in the ThurayaIP, specifically whether the information is up-to- date or should be refreshed. The icon flashes when the stored GPS information is older •...

  • Page 21: Web Man Machine Interface (Wmmi) Screens

    AOL Explorer • Macintosh Safari • To access the ThurayaIP, connect your computer, run a supported browser and enter http://192.168.128.100 field. You may wish to add this address to the browser’s bookmark list so the address will be easier to find in the future. When active, the browser interface will allow you to access the wMMI.

  • Page 22: Home Screen

    Multimedia when using streaming applications like Voice over Internet Protocol (VoIP) or live video playback. Connect/Disconnect: This button toggles the network connection state on or off. When Disconnected no data can be sent or received. ThurayaIP Satellite Modem User Guide...

  • Page 23: Properties Screen

    This does not change the security code or SIM parameters. Please exercise caution when proceeding. If you invoke Restore Factory Defaults, you will need ThurayaIP Satellite Modem User Guide ThurayaIP will provide the compass...

  • Page 24: Statistics Screen

    Note: The data usage figures provided on the screen are estimates only. This feature is not tied into the actual billing system. Hughes assumes no liability if differences are found between data usage figures and your actual bill. ThurayaIP terminal. You can view both...

  • Page 25: Connection Management Screen

    -- will be allowed. If enabled, the terminal will not set up a connection unless the requested rate is available from the network. Remember to click Apply to save any changes or they will be lost. ThurayaIP Satellite Modem User Guide...

  • Page 26: Status Screen

    ThurayaIP This display gives you a summary of current Satellite Modem system configuration and performance. When the Status Window is open, its information is updated every minute. Note that if you are running on battery power, your available operating time will be reduced.

  • Page 27: Settings Screens

    ETTINGS CREEN After executing the necessary First Time Set-up steps to configure ThurayaIP, you may want to select the Network Settings screen to check your network configuration. This screen provides you with control over key network access parameters. Here you find the appropriate Domain Name Service (DNS)

  • Page 28: Security Management Screen

    The Security Management screen allows you to impose a tighter level of security on your ThurayaIP. off and then back on so that the new settings ThurayaIP CREEN ThurayaIP Satellite Modem User Guide ThurayaIP off and then on again so...
  • Page 29 SIM PIN Disable/Enable: If Enabled, a prompt requests you to enter the SIM PIN each time you power up the modem. This helps prevent unauthorised use of your SIM. Disable this feature to skip the PIN entry process. To change the setting, click the desired one, enter the current SIM PIN (required), and click the Save button.

  • Page 30: Login Settings Screen

    WLAN Power: Select ON or OFF to turn the feature on or off. WLAN Power Off timeout: If disabled, there is no timeout. If this parameter is enabled, the WLAN will remain powered up for the CREEN WLAN Configuration Screen ThurayaIP Satellite Modem User Guide ThurayaIP and your Service...

  • Page 31: Wlan Security Screen

    WLAN Configuration Screen. WLAN Security Screen WLAN SSID Broadcast: Enable or Disable SSID broadcast. Security (WEP): Enable or Disable security for Wired Equivalent Privacy (WEP), a security protocol for the wireless local area network. ThurayaIP Satellite Modem User Guide...

  • Page 32: Advanced Settings Screen

    The advanced settings screen allows you to modify several key operating parameters in the unit. Advanced Settings Screen Satellite Search Method: Normal is the default method to use unless your Service Provider specifies the Full Method. The Full method takes longer ThurayaIP Satellite Modem User Guide...

  • Page 33: Pointing Screen

    ThurayaIP will stop in a pointing mode prior to accessing the network after powering up. This can be useful when optimal pointing is important, such as with fixed installations using an external antenna. Pointing Screen ThurayaIP Satellite Modem User Guide...
  • Page 34 Use this display when fine tuning ThurayaIP’s orientation to the satellite. Signal strength is only a relative measure of the satellite signal strength and may vary from location to location.

  • Page 35: Thurayaip

    (satellite service), wired LAN, or dial up connection. 2. Go to www.thuraya.com Properties Page if connected to the ThurayaIP. 3. Go to the web site area for 4. To download, select the latest upgrade package. The browser proceeds to retrieve the package.

  • Page 36: Troubleshooting

    Remove the battery door and verify that the SIM card is present. Remove the SIM card and make sure that it is inserted according to the instructions in the User Guide. ThurayaIP Satellite Modem User Guide ThurayaIP along with the ThurayaIP ThurayaIP...
  • Page 37 The Security Code The code may appears to be have been invalid. changed. ThurayaIP Satellite Modem User Guide Possible Cause Clean the SIM card contacts with a dry cloth. For Netscape, go to Advanced Preferences and select ‘Direct connection to the Internet.’...
  • Page 38 Check that the antenna is pointed using the correct compass direction and antenna angle from the wMMI Pointing screen. Click the ‘Exit Pointing’ button from the Pointing page or press the Connect button on the face of the terminal. ThurayaIP Satellite Modem User Guide Action...
  • Page 39 The battery is defective. charge The battery contacts are dirty or damaged. ThurayaIP Satellite Modem User Guide Possible Cause Turn on again, and attempt antenna pointing again to improve the signal strength. You may need to reposition ThurayaIP, verifying that...
  • Page 40 Because the Signal Quality meter measures the channel currently in use, there may be slight differences in what the meter shows as channels are changed from one type to another. ThurayaIP Satellite Modem User Guide Action cool down before...

  • Page 41: Status Codes

    Power down, install SIM card properly and try again. 2 SIM card read/write error. Power down and try again. ThurayaIP Satellite Modem User Guide Cause Absence or SIM card may not be present. incorrect Remove the battery cover and installation of the verify that the SIM card is present.
  • Page 42 Service failure because Provider (SIM card IMSI is not the user is not authorised). Contact your allowed to Service Provider to regain connect to the service. Network. ThurayaIP Satellite Modem User Guide Solution ThurayaIP and try...
  • Page 43 - LLC or SNDCP failure. Power down and try again. 13 Network connection failure – Unknown PDP type. Please contact your Service Provider. ThurayaIP Satellite Modem User Guide Cause Network The Modem authorisation has connection been removed by your Service failure because...
  • Page 44 Network. contact your Service Provider. Connection Power down failure due to the again. If the problem continues, network Session contact your Service Provider. Manager (SM). ThurayaIP Satellite Modem User Guide Solution ThurayaIP and try ThurayaIP and try ThurayaIP and try...
  • Page 45 25 Network connection failure - GPRS stack could not detach from MUX interface. Power down and try again. ThurayaIP Satellite Modem User Guide Cause Too many failed This failure may occur because attempts (4) to of a weak signal due to...
  • Page 46 If the problem continues, contact your Service Provider. The connection Remove and reinsert the between Terminal interface cable from both the Equipment and PC and the ThurayaIP. When Mobile Terminal done reboot the ThurayaIP. has been removed, or The interface cable between...
  • Page 47 Reacquiring connection… 107 Network service is not available – Network resources not available. Reacquiring connection… ThurayaIP Satellite Modem User Guide Cause Connection Power down broken by the again. If the problem continues, Network. contact your Service Provider. Network...
  • Page 48 You should verify that the not match the terminal has an open view of selected Routing the sky to get a current GPS fix. Area Information If the problem continues, (RAI). contact your Service Provider. ThurayaIP Satellite Modem User Guide Solution...
  • Page 49 - PDP deactivated by network. Reacquiring connection… 120 No network connection - User initiated PDP deactivation. ThurayaIP Satellite Modem User Guide Cause Network service If the problem continues, not available – contact your Service Provider. cause unknown. Network...
  • Page 50 Modem a failure because timer value, and the Modem will network access is attempt to connect again when the timer is complete. If blocked. the problem continues, contact your Service Provider. ThurayaIP Satellite Modem User Guide Solution...
  • Page 51 133 An external- antenna is recommended to achieve the requested data-rates. ThurayaIP Satellite Modem User Guide Cause Network access is You are blocked from Network blocked due to access due to your network priority. If the problem the user’s priority.

  • Page 52: Glossary

    GPS: Global Positioning System. When the GPS receiver in a bearing on a GPS satellite, the receiver computes and stores the Modem’s location on earth. That location is used in the Pointing Process to obtain your location relative to the Thuraya Satellite.
  • Page 53 Static Public Network IP Address field that follows. Status Code: A number which uniquely references an event or condition in a hardware or software system. In ThurayaIP, if there is a fault detected, the status code and a description are displayed at the bottom of the Modem wMMI Home and Status screens.

  • Page 54: Index

    WEP... 25, 26 WiFi ... 1, 9 wireless LAN ... 4, 13 WLAN ... vi, vii, 13, 14, 24, 25, 26 wMMI vi, 5, 6, 9, 14, 22, 29, 30, 31, 32, 33, 35, 48, 49, 50 ThurayaIP Satellite Modem User Guide...

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