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Additional help
resources
Frequently asked questions
The frequently asked questions (FAQ) section answers most questions you
might have about your new system. If you cannot find an answer here, other
resources are available.
If you purchased this product through one of our retail channels:
• Access the System Control Center by launching a browser and entering
www.direcwaysupport.com in the URL location bar.
• Check our Web site
• Send e-mail to technical support by selecting Email under Help Center on
our
www.myDIRECWAY.com
• Call 1-866-DIRECWAY (1-866-347-3292).
If you purchased this product from one of our Value Added Resellers (VARs),
please do not contact DIRECWAY. Contact your VAR according to the
procedure supplied by them for technical support. They are trained to help you
with any technical problem.
1. What geographic area is covered by the service?
As of this printing, the 48 continental states and Puerto Rico are covered by the
service. Check our Web site, www.myDIRECWAY.com, to see the current
coverage area.
2. Can I use the same dish for my DIRECWAY
®
DIRECTV
services?
Yes, the system has an upgrade kit that you can install on your existing dish in
order to receive DIRECTV services.
3. Why is there a requirement that the satellite dish be
professionally installed?
Because the two-way system uses a transmitter, not just a receiver. Professional
installation ensures that the system complies with FCC requirements and is
installed in a location or manner that is not readily accessible to children and
that the satellite dish is fine-pointed for transmission and does not interfere with
other satellite users.
4. What are the causes of interference in the operation of my
system?
®
The DIRECWAY
system operates in the Ku band. Other devices transmitting
in this band, such as radar detectors, can interfere with the system. Rain or snow
can interfere for the signal for brief periods. Also, snow or ice buildup on the
antenna may interfere with the signal.
www.myDIRECWAY.com
Web site.
Frequently asked questions
6
for more information.
®
service and my
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