Hughes DW4020 Installation Manual
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Hughes DW4020 Installation Manual

Direway satellite transmit and receive modem, vsat, ethernet appliance
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BUSINESS
SPECIALISTS
www.groundcontrol.com
DW4020 INSTALLATION GUIDE
Ground Control
800-773-7168

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  • Page 1 BUSINESS SPECIALISTS www.groundcontrol.com DW4020 INSTALLATION GUIDE Ground Control 800-773-7168...
  • Page 2 ® DW4020 Installation Guide 1031484-0001 Revision 3 October 24, 2002 11717 Exploration Lane, Germantown, MD 20876 Tel: (301) 428.5500 Fax: (301) 428.1868/2830...
  • Page 3 All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, Inc., a wholly owned subsidiary of Hughes Electronics Corporation. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, Inc., 11717 Exploration Lane, Germantown, Maryland 20876.

  • Page 4: Declaration Of Conformity

    (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Responsible Party’s name: Hughes Network Systems, Inc. Address: 11717 Exploration Lane, Germantown, MD 20876 Telephone: 866-DIRECWAY (347-3292)
  • Page 5 • 1031484-0001 Revision 3...

  • Page 6: Table Of Contents

    Introduction ........1 DW4020 purpose and components......1 Characteristics and identification of equipment .
  • Page 7 DW4020 LEDs and troubleshooting ....53 The DW4020 LEDs ........53 DW4020 LEDs status .
  • Page 8 Powering up and reading the DW4020 LED display ..85 The DW4020 LEDs ........86 DW4020 LEDs status .
  • Page 9 Other options ........112 Display active routing table .

  • Page 10: Important Safety Information

    Important safety information For your safety and protection, read this entire manual before you attempt to install the DW4020. In particular, read this safety section carefully. Keep this safety information where you can refer to it if necessary. Types of warnings used This section introduces the various types of warnings used in this manual to alert you to possible safety hazards.
  • Page 11 • Important safety information 1031484-0001 Revision 2...

  • Page 12: About This Document

    This manual is organized into the following chapters. Major changes from Revision 1 are identified. updates Chapter 1 - Introduction gives an overview of the DW4020 and its components. The description of IP addressing is moved to an appendix. Chapter 2 - Installing the indoor equipment provides information regarding installing and configuring the DW4020.

  • Page 13: Conventions

    Conventions This manual follows the typographical conventions shown below to help clarify instructions: Example Explanation Exit Indicates the names of command Click buttons that execute an action. The system displays the following: Indicates all system messages and prompts as the system Are you ready? displays them.

  • Page 14: Introduction

    • Transmit modem (also sometimes referred to as the Indoor Transmit Unit (ITU)) • Gateway (GWH) Note: Revision 1 of this manual referred to the DW4020 as the "Gateway," and the Gateway as the "Gateway host." This terminology has changed. Please use the terminology in this manual.

  • Page 15: Characteristics And Identification Of Equipment

    Gateway, there is no need for a computer to run client software, unlike previous versions of DIRECWAY. Figure 1 illustrates the functionality of the DW4020 within a DIRECWAY network. Note that the DW4020 is independent of operating platforms. It can also be used with devices other than computers, such as point-of-sale (POS) terminals or credit verification devices.

  • Page 16: Revision

    Table 1: DW4020 hardware characteristics Characteristic DW4020 Main processor 200Mhz Ethernet 10/100 4 ports (switched) RJ-45 Main Memory 32MB Flash Memory Serial Port Asynchronous RS232 USB Port One USB 1.1 (Type A) Table 2: DW4020 physical characteristics Characteristic Value Physical Dimensions Height 5.75 inches...
  • Page 17 However, you can also use standard RG-6 and ground according to the Code or the instructions in the antenna installation manual. Recommended cable specifications for One-Way and Two-Way Systems Cable length from satellite Type of cable to be used dish to DW4020 Receive Transmit Up to 300 ft. RG6 with solid copper...

  • Page 18: Installing The Indoor Equipment

    System pre-installation Together, the receive modem, the transmit modem, and the Gateway are called the DW4020 and sometimes referred to as the indoor unit (IDU). The receive modem is also called the IRU; the transmit modem is also called the ITU; and the Gateway is sometimes called the GWH.

  • Page 19: Two Dw4020 Installation Methods

    DW4020 installation is a 10-step process. installation process 1. Assemble the DW 4020 components. 2. Connect the DW4020 to the installer PC Ethernet and power up the DW4020. Use surge protectors. 3. Connect the installer PC via USB and run Websetup to establish operating parameters and commission.
  • Page 20 CAUTION A password from the authorized installer is required before the National Operations Center will activate the system. CAUTION Professional installation and service of the antenna assembly is required by the Federal Communications Commission because the radio transmits radio frequency energy.

  • Page 21: Installing Direcway Installation Software On Installer Laptop

    Installing DIRECWAY The installation software for the DW4020 is on a CD. The software will enable you to register DW4020 customers. You installation software on need a receive modem (IRU) to install the software on your installer laptop installer laptop PC.

  • Page 22: Installing The Software

    Installing the software Do not connect USB cable to the receive modem until prompted. You may use the cable that came with the unit, or a different cable if you need a longer one. 1. Load the installer software CD into your laptop computer. The installation wizard should appear.
  • Page 23 Figure 4: Device Installation Status Figure 5: Websetup Welcome screen Chapter 2 • Installing the indoor equipment 1031484-0001 Revision 2...

  • Page 24: Installing The System Using A Modem

    If Web commissioning is not available, you must provide a 9-pin female/female (F/F) null modem serial cable. The serial cable can be used to configure the DW4020 via the serial port. Appendix C – Installing the DW4020 Manually, on page 77.

  • Page 25: The Power Supply

    The power supply The DW4020 uses a power supply with the part number P/N: 1031105-0001. The part number is on a sticker on the power supply. Verify that you are using the correct power supply. Do not use anything but the power supply supplied with the DW4020 system (1031105-0001).

  • Page 26: Assembling The Components, Modem Installation Method

    Assembling the Follow the steps below and refer to the illustrations on page 13 through page 16 to assemble the DW4020 components. Note that components, modem some cables are connected to the installer laptop until installation method commissioning is complete. Then the DW4020 is connected to the customer’s computer.
  • Page 27 Figure 8: Mount the components on two clips Figure 9: Attach the other clips Chapter 2 • Installing the indoor equipment 1031484-0001 Revision 2...
  • Page 28 Receive modem Transmit modem Gateway Figure 10: Component stack Chapter 2 • Installing the indoor equipment 1031484-0001 Revision 2...
  • Page 29 5. Connect the component interconnection cables. See Figure 11. A USB cable connects the receive modem and the installer PC; you may use a longer cable rather than the one that is supplied if you wish. An Ethernet cable connects the Gateway and the installer PC.

  • Page 30: Connect Ethernet, Power Up, And Read The Gateway Led Display

    Figure 12: Connect power cord Connect Ethernet, After you assemble the DW4020, connect it to the installer laptop with Ethernet cable. Plug it into a 110 V wall outlet, power strip, power up, and read the or surge protector. The Gateway LED display will cycle. The...

  • Page 31: Obtain Ip Address And Test Ethernet Connection

    These are described in The modems’ LEDs on page 18. For more information on LEDs, troubleshooting, and LED blinking and status codes, see Chapter 4 – DW4020 LEDs and troubleshooting, on page 53. Note that normal Gateway operation alone doesn't imply normal DW4020 operation.
  • Page 32 EADY powered up, commissioned, and when it is operating. The TX and RX lights can also blink when the DW4020 is first powered up, or when the DW4020 is power cycled. However, that blinking does not indicate anything about their status.

  • Page 33: Ethernet Port Leds

    One LED is green and one is yellow. See Figure 13. The green LED will be on if power is applied to the DW4020 and a 100baseT Ethernet device is connected to the corresponding Ethernet port. Otherwise, the green LED will be off.

  • Page 34: Running The Dw4020 Installation Software, Commissioning, And Registering The Customer

    You will connect the installer laptop and receive modem, register the customer, peak the satellite signal, connect the customer’s DW4020, and confirm that they can surf the Internet. 1. Connect the receive modem to the installer laptop PC with the USB cable.
  • Page 35 4. Websetup will first detect the Gateway and the modem. See Figure 15. 5. Then Websetup will check for an existing connection to WebACS. Websetup may bring up a dial-up connection if necessary. See Figure 16. Figure 15: Websetup - Detection Figure 16: Dial up connection may be necessary Chapter 2 •...
  • Page 36 Figure 17: Registration Connection - Authentication 6. Websetup will then authenticate the receive modem serial number and enable it. See Figure 17. 7. Websetup then presents a series of forms to the user to complete registration. See Figure 18 through Figure 20. The appearance of the forms may vary, and the forms’...
  • Page 37 Make certain this information is recorded on the cover of the customer’s User Guide. That way the customer will have important information available should their DW4020 not function and they need to call technical support. Chapter 2 • Installing the indoor equipment...
  • Page 38 Websetup-Finish receives a parameter file from the WebACS and transfers it to the DW4020 over the Ethernet connection. If it is successful, a message appears asking you to press Finish. See Figure 23. 13. Select Finish. The unit is commissioned. A message may appear telling you to connect and reconnect the USB cable.
  • Page 39 Figure 22: Antenna Pointing - Receiver Figure 23: Finish Figure 24: Chapter 2 • Installing the indoor equipment 1031484-0001 Revision 2...

  • Page 40: Post-Commissioning

    DW4020 to the customer computer that has a functioning Ethernet interface, and confirm the customer can surf the Internet. Peak the satellite signal 1. Unplug the DW4020 power cord from the wall outlet or surge protector. 2. Remove the phone line and network cable from the installer laptop PC.
  • Page 41 Figure 26: Antenna Pointing - Receiver 9. Use the Elevation, Azimuth and Polarization values to adjust the antenna to achieve maximum receive signal strength. 10. Select the ACP (auto cross-pol) checkbox. If it is not available, wait five minutes; the system will update. 11.
  • Page 42 12. Select the fine pointing mode radio button. Manual 13. Select Start Test. Adjust the antenna to achieve maximum transmit isolation. 14. When the unit consistently passes the manual transmit test, bolt the antenna securely before going to Step 15. 15.

  • Page 43: Connect To Customer Computer And Confirm Surfing

    1. Disconnect the USB cable from the installer’s PC. 2. Connect the receive modem to the Gateway using the USB computer and confirm cable supplied with the unit. See Figure 31.The DW4020 will surfing re-initialize and come back up in normal mode.

  • Page 44: If The Customer Cannot Surf

    1. Start a Web browser on the installer laptop. 2. Enter the Gateway IP address in the browser URL location bar and press Enter. If the DW4020 is functioning, the User Interface appears. 3. Enter an URL for a known Web site, such as abc.com or cnn.com.
  • Page 45 Chapter 2 • Installing the indoor equipment 1031484-0001 Revision 2...

  • Page 46: The User Interface

    Note: The information about the DW4020 User Interface in this manual is the same as that in the DW4020 User Guide (HNS 1032564-0001 Rev A). Each DW4020’s software is updated periodically via satellite link. The updates should be reflected in User Interface Help if they are not documented in the User Guide or in this manual.

  • Page 47: How To Access The User Interface

    2. Place the cursor in the Internet Explorer Address bar or the Netscape Location Bar. 3. Type the DW4020 IP Gateway address. The should have been written this on the front of this manual when the installer finished configuring the unit.

  • Page 48: The Home Screen

    If colored green, the System Status is DW4020 is functioning properly. If there is a problem, it is colored red and the word “PROBLEM” appears below . See Figure 33. System Status •...

  • Page 49: The System Status Indicator

    Occasional updates are automatically downloaded to the DW4020 from the NOC. The purpose of these updates is to enhance DW4020 performance. Remember that this software is not placed on the customer’s computer, but on the DW4020.

  • Page 50: Transmit Status Messages

    If there is a problem with any of these four status elements, a red exclamation mark will appear in the status field. In addition, if there is a problem with the , an Transmit Status Receive Status error message and an error code will appear in blue. You can click on the error message and an explanation of the error condition and what action might solve it will appear.
  • Page 51 If corrective measures do not solve a problem, contact technical support. TxCode 8 means the transmit modem is working properly. It is the code you will see most of the time. Note: Remember that IRU refers to the receive modem, and that ITU refers to the transmit modem.
  • Page 52 If you do not use the DW4020 for a long period of time and miss the updates, you may need to contact Customer Care.
  • Page 53 This condition will persist until the Antenna Pointing software exits from the transmit pointing test mode. • The DW4020 performs a periodic background transmit pointing test to make sure that the antenna is still pointed correctly. This periodic test takes less than 5 seconds.
  • Page 54 NOC components needed to perform the transmit pointing test are not operational. AC power cord Receive modem Transmit modem Power supply DC power cord Gateway Ethernet cables T0091013 Figure 36: DW4020 connections Chapter 3 • The User Interface 1031484-0001 Revision 2...

  • Page 55: Receive Status Messages

    CAUTION Never unplug the power cord from the DW4020 while it is powered on. Always disconnect the power cord from the power supply, wall outlet, or surge protector. Receive Status messages The following messages may appear in the field. Receive Status The Comments section gives more information about each code, and describes any possible corrective measures.

  • Page 56: Receive Statistics

    Check that the cables are firmly connected on the DW4020. Also, make sure that the power supply is correct. The power supply should be Part # 1031105-0001. Try power-cycling the DW4020 by unplugging the power cord from the wall outlet and then plugging it back in.

  • Page 57: Transmit Statistics

    • displays the number of frames the receive Frames Received - modem has received. • displays the percentage of bad frames Frames with Errors- received. • packets received over satellite that could Bad Key Frames - not be decrypted successfully. A non-zero value indicates commissioning problems.

  • Page 58: System Information

    It will be helpful should they need to call Customer Care and not be able to access the User Interface. • Gateway section – displays whether the DW4020 is Commissioned - commissioned. – use this as the default Gateway on the IP Address - computers connected to the DW4020.
  • Page 59 – displays the satellite’s longitude. Longitude - – polarization orientation. Receive Polarization - • WEB Acceleration, NAT, Software Configuration section- and DHCP are enabled or disabled as per a customer’s service offering and cannot be changed by the customer. – Allows fast access to Internet Web Acceleration - Web sites and high-speed data download from the Internet.

  • Page 60: The Connectivity Test Menu

    Gateway IP address. Fix this in the computer's network settings and repeat the connectivity test. If the test still fails, power-cycle the DW4020 by unplugging the power cord from the wall outlet and plugging it back in. If this doesn't fix the problem, call Customer Care.

  • Page 61: Internet Connectivity

    Figure 40: Connectivity Test Internet Connectivity Try pinging the DIRECWAY Internet server (www.direcway.com). Note: If you are an enterprise customer and your enterprise has a backbone connection to the Network Operations Center, the DIRECWAY Internet server may not be accessible. In such a case, you should try to ping your enterprise's Internet server.

  • Page 62: The Firewall Menu

    A discussion of the principles applied when setting up a firewall is in the DW4020 User Guide (HNS 1032564-0001). There is also a great deal of information in the FAQ section of the Web interface Help menu.
  • Page 63 Figure 41: Firewall Settings Chapter 3 • The User Interface 1031484-0001 Revision 2...

  • Page 64: The Help Menu

    Help Menu modem status messages, the firewall, installation, troubleshooting, and other topics. Review it to become familiar with the User Interface and with the DW4020. Access it by clicking on Help Note: Print the answer to the entry in the User Interface Troubleshooting page, “I am unable to access the DW4020 Web...

  • Page 65: Mydirecway

    Software updates and The DW4020 software will be updated periodically to provide access to new features and for performance enhancements. Any the User Interface updates that are not discussed in the User Guide can be found on page in the DW4020 User Interface.

  • Page 66: Dw4020 Leds And Troubleshooting

    Chapter 4 DW4020 LEDs and troubleshooting The DW4020 LEDs can provide information for troubleshooting units that aren’t functioning at all, or don’t seem to be functioning as well as they might. The LEDs can show modem or Gateway operational status--whether they are connected, powered up, or working at al.

  • Page 67: Dw4020 Leds Status

    DW4020 operation. It also describes their appearance when some basic problem is occurring. Normal operation, no When the DW4020 is powered on but not receiving or transmitting data, it appears as shown in Figure 43. The modems’ transmit or receive READY LEDs are continuously lit.

  • Page 68: Normal Operation, Data Being Sent And Received

    Figure 44: Normal operation, data being sent and received Problem: receive modem If the DW4020 is not operating normally and the receive modem’s READY LED is not lit, as shown in Figure 45, take the READY LED not on following steps: •...
  • Page 69 Figure 45: Receive modem READY LED not lit AC power cord Receive modem Transmit modem Power supply DC power cord Gateway Ethernet cables T0091013 Figure 46: DW4020 power and cable connections Chapter 4 • DW4020 LEDs and troubleshooting 1031484-0001 Revision 2...

  • Page 70: Transmit Modem Ready Led Not Lit

    Tighten any that seem loose. • If the transmit modem READY LED still does not come on, power cycle the DW4020 by unplugging the power cord from the wall outlet or surge protector, waiting ten seconds, and plugging it back in.

  • Page 71: Gateway Leds Not Lit

    Tighten any that seem loose. • If the Gateway READY LED still does not come on, power cycle the DW4020 by unplugging the power cord from the wall outlet or surge protector, waiting ten seconds, and plugging it back in.

  • Page 72: Gateway Leds Flash, Receive Modem Ready Led Off Or

    Tighten any that seem loose. • If the Gateway STATUS LED still does not come on continuously, power cycle the DW4020 by unplugging the power cord from the wall outlet or surge protector, waiting ten seconds, and plugging it back in.

  • Page 73: Led Blinking Indicating Status Codes

    42. If you can see the patterns, you also have access to the . It will be easier to find out what the User Interface status of the DW4020 is via the interface than the LED status blinking. The blink patterns are described below for your information. Transmit...
  • Page 74 Ready LED. No corresponding message. Slow Alternating 1 Long, 1 Short 1 Long, 2 Short 1 Short 1 Long, 1 Short, 1 Long Table 9: Receive modem READY LED blink patterns Chapter 4 • DW4020 LEDs and troubleshooting 1031484-0001 Revision 2...

  • Page 75: Ethernet Port Leds

    One LED is green and one is yellow. See Figure 50). The green LED will be on if power is applied to the DW4020 and a 100baseT Ethernet device is connected to the corresponding Ethernet port. Otherwise, the green LED will be off.

  • Page 76: Glossary

    Gateway host when cabled messages at the destination. together form the Gateway. Also called the Internet service provider (ISP) - A business that DW4020. supplies Internet connectivity services to Gateway host - downloads code to the IRU, individuals, businesses, and organizations.
  • Page 77 IP address - a 32-bit number that identifies each sender or receiver of information that is sent in packets across the Internet. An IP address has two Receive modem - downloads data from the parts: the identifier of a particular network on the satellite.
  • Page 78 Turbo Internet - A high-speed satellite link from the Internet, allowing users to download information at a very high rate. Turbo Internet services provide asymmetric connections between a customer PC and the Internet. This enables users to download very large files at a very high rate of speed.
  • Page 79 • Glossary 1031484-0001 Revision 2...

  • Page 80: Abbreviations And Acronyms

    Abbreviations and Acronyms Abbreviation Term or Acronym DHCP dynamic host configuration protocol Gateway host IANA Internet Assigned Numbers Authority Internet protocol indoor receive unit Internet service provider indoor transmit unit local area network network address translation network management center network operations center outdoor pointing interface performance enhancing proxy receive...
  • Page 81 • Abbreviations and Acronyms 1031484-0001 Revision 2...

  • Page 82: Lat/Long Decimals To Minutes Table

    Appendix A Lat/Long Decimals to Minutes Table Use the following procedure to determine your latitude and longitude decimal to minutes conversion. 1. Enter the whole number part of the site's longitude into the field in the VSAT Longitude in degrees Configure Boot screen.
  • Page 83 Right of Right of Right of Minutes Minutes Minutes Decimal Decimal Decimal Appendix A • Lat/Long Decimals to Minutes Table 1031484-0001 Revision 2...

  • Page 84: The Internet And The Dw4020

    TCP overhead messages in the place of distant devices. These devices efficiently send outroute data over the spacelink and buffer the data for transfer to local hosts within Appendix B • The Internet and the DW4020 1031484-0001 Revision 2...

  • Page 85: Ip Addressing And The Dw4020

    The business owner is assigned the numbers 192.77.43.*, where * represents a “wild Appendix B • The Internet and the DW4020 1031484-0001 Revision 2...
  • Page 86 0.1.0.0 126.0.0.0 9.*.*.* for IBM Corp. Class B network 128.0.0.0 191.255.0.0 170.15.*.* – a university Class C network 192.0.1.0 223.255.0.0 192.77.43.* – small business D – multicast 224.0.0.0 239.255.255.255 Appendix B • The Internet and the DW4020 1031484-0001 Revision 2...

  • Page 87: Private Ip Addresses

    Internet or intranet that need never be assigned unique IP addresses. In this way, IP addresses are conserved. Private address space IANA has reserved the following three blocks of the IP address space for private internets: Appendix B • The Internet and the DW4020 1031484-0001 Revision 2...

  • Page 88: Private Ip Addressing And Dw4020 Customers

    Private IP addressing and DW4020 customers who use private addressing must install a router or switch between the DW4020 and their network. They DW4020 customers will also need to provide the installer with the LAN Gateway address and, if applicable, the LAN subnet mask (see Configuring the Gateway host in Chapter 3).

  • Page 89: Dw4020S Provide Connections

    From the point of view of the individual computer user, the DW4020 provides the link to the outside world. DW4020s direct data traffic by inspecting the IP addresses. A DW4020 is assigned two IP addresses, one in each network that it links.

  • Page 90: Installing The Dw4020 Manually

    9-pin female/female (F/F) null modem serial cable. The serial cable is used to configure the DW4020 via the serial port. You will also need the installation specification or work order. This is provided to you by HNS.

  • Page 91: The Power Supply

    The power supply DW4020 users must use a power supply with the part number P/N: 1031105-0001. The part number is on a sticker on the power supply. Verify that you are using the correct power supply. Do not use anything but the power supply supplied with the DW4020 system (1031105-0001).

  • Page 92: Assembling The Components

    Assembling the Follow the steps below and refer to the illustrations on page 80 through page 83 to assemble the DW4020 components. After you components assemble the components, you can plug in the power supply and observe the LED display cycling, as explained in The DW4020 LEDs on page 86.
  • Page 93 Figure 55: Mount the components on two clips Figure 56: Attach the other clips Appendix C • Installing the DW4020 Manually 1031484-0001 Revision 2...
  • Page 94 Receive modem Transmit modem Gateway Figure 57: Component stack Appendix C • Installing the DW4020 Manually 1031484-0001 Revision 2...
  • Page 95 Receive modem 25-pin connector cable Transmit modem Gateway USB cable Figure 58: Attach interconnection cables Receive modem Transmit modem Receive cable Gateway Transmit cable Figure 59: Attach coaxial cables Appendix C • Installing the DW4020 Manually 1031484-0001 Revision 2...
  • Page 96 9. Attach the power supply cords to the power supply and to the power supply adapter. Ensure that the power cord is tightly connected to the power supply, modem, and Gateway (see Figure 61). The final assembly is shown in Figure 62. Appendix C • Installing the DW4020 Manually 1031484-0001 Revision 2...
  • Page 97 AC power cord Receive modem Transmit modem Power supply DC power cord Gateway Ethernet cables T0091013 Figure 61: Connect power cord Figure 62: Final assembly Appendix C • Installing the DW4020 Manually 1031484-0001 Revision 2...

  • Page 98: Powering Up And Reading The Dw4020 Led Display

    Powering up and reading After you have assembled the DW4020, plug it into a 110 V wall outlet, power strip, or surge protector. The Gateway LED display the DW4020 LED display will cycle as shown in Table 12. The cycling completes in less than a minute.

  • Page 99: The Dw4020 Leds

    EADY powered up and when it is operating. The TX and RX lights can also blink when the DW4020 is first powered up, or when the DW4020 is power cycled. However, that blinking does not indicate anything about their status.

  • Page 100: Dw4020 Leds Status

    DW4020 operation. It also describes their appearance when some basic problem is occurring. Normal operation, no When the DW4020 is powered on but not receiving or transmitting data, it appears as shown in Figure 63. The modems’ transmit or receive READY LEDs are continuously lit.

  • Page 101: Normal Operation, Data Being Sent And Received

    Figure 64: Normal operation, data being sent and received Problem: receive modem If the DW4020 is not operating normally and the receive modem’s READY LED is not lit, as shown in Figure 65, take the READY LED not on following steps: •...
  • Page 102 Figure 65: Receive modem READY LED not lit AC power cord Receive modem Transmit modem Power supply DC power cord Gateway Ethernet cables T0091013 Figure 66: DW4020 power and cable connections Appendix C • Installing the DW4020 Manually 1031484-0001 Revision 2...

  • Page 103: Transmit Modem Ready Led Not Lit

    Tighten any that seem loose. • If the transmit modem READY LED still does not come on, power cycle the DW4020 by unplugging the power cord from the wall outlet or surge protector, waiting ten seconds, and plugging it back in.

  • Page 104: Gateway Leds Not Lit

    Tighten any that seem loose. • If the Gateway READY LED still does not come on, power cycle the DW4020 by unplugging the power cord from the wall outlet or surge protector, waiting ten seconds, and plugging it back in.

  • Page 105: Gateway Leds Flash, Receive Modem Ready Led Off Or

    42. If you can see the patterns, you also have access to the . It will be easier to find out what the User Interface status of the DW4020 is via the interface than the LED status Appendix C • Installing the DW4020 Manually 1031484-0001 Revision 2...
  • Page 106 Ready LED. No corresponding message. Slow Alternating 1 Long, 1 Short 1 Long, 2 Short 1 Short 1 Long, 1 Short, 1 Long Table 14: Receive modem READY LED blink patterns Appendix C • Installing the DW4020 Manually 1031484-0001 Revision 2...

  • Page 107: Ethernet Port Leds

    One LED is green and one is yellow. See Figure 70. The green LED will be on if power is applied to the DW4020 and a 100baseT Ethernet device is connected to the corresponding Ethernet port. Otherwise, the green LED will be off.

  • Page 108: Communicating With The Gateway Through The Serial Port

    Details to make sure the Hyperterminal checkbox is checked; if it is not, check it and click OK. Click OK in the Add/Remove Programs Properties box. Windows should install Hyperterminal. Appendix C • Installing the DW4020 Manually 1031484-0001 Revision 2...
  • Page 109 (see Figure 73). The red and Description yellow phones icon is highlighted in blue. You will establish a new connection. Figure 72: Starting Hyperterminal Figure 73: Connection Description window Appendix C • Installing the DW4020 Manually 1031484-0001 Revision 2...
  • Page 110 (see Figure 75). – Bits per second (baud): 9600 – Data bits: 8 – Parity: none – Stop bits: 1 – Flow control: none Appendix C • Installing the DW4020 Manually 1031484-0001 Revision 2...
  • Page 111 Now you will simply be able to select file when connecting the Gateway and the DW4020.ht laptop during future installs. Call → Connect j. Select . The laptop will connect to the Gateway. Appendix C • Installing the DW4020 Manually 1031484-0001 Revision 2...
  • Page 112 Install Console screen shown in Figure 76. Figure 76: Initial Install Console screen Note: For all future Gateway installations, use the DW4020.ht file you saved to connect the Gateway and laptop. Start Hyperterminal. Select File → Open → DW4020.ht. The Gateway and laptop will connect.
  • Page 113 If the electronic serial number is different from the barcode receive modem serial number, call the installer hotline for the DW4020 series and request the serial number be corrected. You must supply the Site/Master account number that can be found on the work order. Also observe all cautions in the Caution box below.

  • Page 114: Configuring Boot Parameters

    Figure 79: VSAT Return Path Parameter All the parameters are shown in the Display Current screen in Figure 80. The screen is displayed by Configuration entering at the prompt. Main Menu Appendix C • Installing the DW4020 Manually 1031484-0001 Revision 2...
  • Page 115 The VSAT Return Path should be configured to "Inroute." Note: The values in the examples are for illustrative purposes only. Do not use them to configure the Gateway. Appendix C • Installing the DW4020 Manually 1031484-0001 Revision 2...

  • Page 116: The Installation Menu

    Menu pointing uses both an automatic and manual mode. The Outdoor Pointing Interface (OPI) device can also be used to point an antenna used with a DW4020. Follow the instructions in the Outdoor Pointing Interface Operating Instructions (HNS 1031832-0001). Note: Remember that if you use the OPI, the LNB 22KHz Switch parameter must be set to "OFF."...

  • Page 117: Antenna Pointing - Receiver

    Installation Menu: (a) Antenna Pointing - Receiver (b) Antenna Pointing - Transmitter, Automatic (c) Antenna Pointing - Transmitter, Manual (d) Verify Ranging (z) Return to Main Menu Figure 81: Installation Menu Appendix C • Installing the DW4020 Manually 1031484-0001 Revision 2...
  • Page 118 Check for unobstructed view to the satellite. b. Refine antenna aiming. c. Check LNB polarization. d. Check receive symbol rate. e. Replace LNB. f. Replace entire DW4020 unit. Appendix C • Installing the DW4020 Manually 1031484-0001 Revision 2...

  • Page 119: Antenna Pointing - Transmitter, Manual

    5. Enter . The screen appears. Confirm Display Main Statistics the SQF is greater than 31 and that the transmitter is available. 6. Enter to return to the Main Menu Appendix C • Installing the DW4020 Manually 1031484-0001 Revision 2...

  • Page 120: Range Value

    CAUTION Any time you enter the DW4020 Installation Menu, the transmitter is turned off for safety reasons. Do not enter "I" to access the Installation Menu after this point unless instructed to do so by a technician at the NOC.

  • Page 121: Verifying Software Download

    SDL Control Channel Multicast Address correct. If not, enter the correct address. • The Ready lights to ensure they are on. See The DW4020 LEDs on page 86 and Communicating with the Gateway through the serial port on page 95.
  • Page 122 SDL Initialization complete. Awaiting first heartbeat msg. Received first heartbeat message. All files downloaded. No pending changes. The DW4020 may now be hooked up to either a configured PC or network. Appendix C • Installing the DW4020 Manually 1031484-0001 Revision 2...

  • Page 123: Dw4020 Status Information Via The Serial Port

    DW4020 status The DW4020 has no serviceable parts. However, you may be able to debug units with help from the network operations center information via the (NOC). You access the menus below via the serial port, just as serial port when you set up the DW4020.

  • Page 124: Displaying Traffic Statistics

    PBP Rx Pkts PBP Tx Pkts PBP Rx SACK PBP Tx SACK PBP Rx RST PBP Tx RST PBP Snd/Rcv Win W2L limit/curr L2W limit/curr Figure 87: Display PEP Statistics screen Appendix C • Installing the DW4020 Manually 1031484-0001 Revision 2...

  • Page 125: The Final Test Menu

    Figure 90: Reset history This data is read-only. Note that you reset the DW4020 by typing rr at the Main Menu prompt and pressing Enter. You can force the DW4020 to download new software keys by typing rd and pressing Enter.

  • Page 126: Configuring The Installer Laptop For Ip Addressing

    Configuring the installer laptop for IP addressing This chapter explains how to configure your installer laptop PC so that you can register the DW4020. All DW4020s come from the factory with Dynamic Host Configuration Protocol (DHCP) enabled. Therefore, your installer laptop PC must have DHCP enabled and set to automatically obtain IP addresses..
  • Page 127 Figure 92: Network window 3. Select the TCP/IP entry associated with Network Interface Card (NIC) and then select Properties . The TCP/IP Properties window appears. See Figure 93. 4. In the IP Address tab, select Obtain an IP address automatically 5.
  • Page 128 8. Select OK to close the list of network components. Windows may request the installation CD-ROM to complete updating the TCP/IP settings. 9. Restart the computer if it does not do so automatically. Figure 93: TCP/IP Properties Figure 94: Gateway tab Appendix D •...

  • Page 129: Windows 2000

    3. Right-click the icon that represents Local Area Connection the network adapter that connects the computer to the DW4020 and select . The Local Area Connections Properties Properties window appears. See Figure 96. 4. Ensure that the...
  • Page 130 5. Select . Be careful not to uncheck Internet Protocol (TCP/IP) the checkbox. 6. Select the button. The Properties Internet Protocol Properties window appears. See Figure 97. 7. Ensure that both Obtain an IP Address Automatically are selected. If Obtain DNS Server Address Automatically not, select them.

  • Page 131: Windows Xp

    Start → Settings → Control Panel Windows XP 1. Go to . Double-click the icon. Network and Dial-up Connections Note: If the Control Panel is in category view select Network and Internet Connections then select Network Connections. 2. A list of network adapters will be displayed. A Local Area must be listed under LAN or High-Speed Connection...
  • Page 132 Figure 99: Local Area Connection Properties Figure 100: Internet Protocol Properties Appendix D • Configuring the installer laptop for IP addressing 1031484-0001 Revision 2.a...
  • Page 133 Appendix D • Configuring the installer laptop for IP addressing 1031484-0001 Revision 2.a...

  • Page 134: Installation Checklist

    Assemble the DW4020 components. These consist of the receive and transmit modems, and the Gateway. Connect the DW4020 to installer laptop PC Ethernet and power up DW4020. Connect the installer laptop PC via USB and run Websetup to establish operating parameters.
  • Page 135 Appendix E • Installation checklist 1031484-0001 Revision 2...

  • Page 136: Index

    Connectivity Test Menu packet error probability (PEP) part number label physical characteristics dotted decimal notation 12, 78 power supply 1, 5 DW4020 Private address space private address space private hosts enterprise Private IP addresses Ethernet public hosts 20, 62, 94...
  • Page 137 Task checklist TCP spoofing. TCP/IP internet protocol suite The Home screen transmission control protocol Transmit modem transmit modem Transmit Status Turbo Intranet TxCode User Interface is accessed Verifying correct DW4020 operation Verifying software download Websetup • Index 1031484-0001 Revision 2...

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