Troubleshooting - Strong SRT 5392 User Manual

Troubleshooting

There may be a number of causes of abnormal operation. Occasionally receivers can hang (just as
a PC will do from time to time). In this case, you should reset the receiver by disconnecting if from
mains power, waiting 30 seconds and then reconnectting it to mains power. If the unit is still not
operating correctly, refer to the following table for the indicated problem and likely solution.
Symptoms
Indicators on front
panel do not light up
No picture or sound
Picture and/or audio is
unclear
No sound
Remote control is not
working
For Technical Assistance:
For General Enquiries:
Product Return Tracking:
Possible causes
AC power cord is not connected
The cables connecting the TV and
the receiver are not properly
connected
The TV mode is not correct
The TV is turned off
Insufficient signal strength
Electrical interference
The receiver or TV is in mute mode
Initial volume level has not been
set on your TV
Batteries not inserted
Batteries are flat
Remote control is outside the
range of operation
Please call our Technical Support Help Line on 1 800 820030
Please email us at tech2@strong-technologies.com
If you need to send your receiver to Strong Technologies for repair or
evaluation, please keep a record of the unit's serial number. This will
ensure ease of tracking and identification on your behalf.
Check that the power cord is
plugged into the wall socket.
Make sure the power switch is on.
Make sure that the correct cable is
connected between the TV and the
receiver, and that the antenna is
connected.
Check that the correct video or AV
input has been selected on your TV.
Turn the TV on.
Check that the antenna cable is
securely plugged in and that the
signal is adequate.
Check that all antenna cabling is
quad-shielded.
Press the MUTE button on the
receiver and on the TV.
Select the desired TV volume level
using the TV remote control.
Insert batteries
Change the batteries in the remote
control.
Aim the remote control directly at
the receiver.
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Solution