Table of Contents
Advertisement
8.0 trOUBLEsHOOtInG
There may be many reasons that affect the correct operation of your Android receiver. If the receiver
does not work as you expect, please follow the steps outlined below. If after performing these
operations the receiver still does not work well, contact your dealer or service centre in your area or
write an email to our support via our website www.strong.tv.
If the DTV part shows problems with reception, first check if all cables and connectors still are in good
condition. Check whether your dish/antenna still is fixed well and pointed optimally to the satellite
of your choice. Check whether the satellite settings in the menus are still correct. If all is OK, you can
reset the unit back to the factory settings and try to install again. Refer to chapter 7.3.7 of this user
manual.
If you experience problems in the Android part, first check whether it is caused by an application. Try
to clear the data or remove the app and check if this solves the problem. Please enter Settings – Apps
-- (select the app) -- Clear data and then return to the menu and test if all works again.
If not successful you can reset the receiver back to the factory settings and try to install it again. Refer
to chapter 6.5 of this user manual.
wArnInG:
Problem
The remote control is not
working. The remote LED
is blinking 15 seconds after
pressing a button.
Some buttons of the remote
control are not working
Cannot turn on the receiver
No signal or weak signal,
intermittent reception.
22
Do not open the receiver cover. This action will damage the warranty seals
and warranty repairs will be denied.
Possible reason
The battery is exhausted
The remote control is
incorrectly aimed. The USB
adapter of the remote control
has been removed.
The Air mouse function is
activated
The power adapter is not
connected to the 230 V outlet
or 12 V plug into receiver.
Cables might have loosened.
Moisture might have entered
into cables or connectors.
Heavy rain at present.
Heavy storm at present.
remedy
Change the batteries
Aim the remote control at the
receiver, or check that nothing
blocks the path to the receiver
front. Insert the USB adapter
belonging to the remote
control.
Press to switch this function
OFF.
Check whether the power
connector is completely
plugged into the DC socket of
the receiver.
Check the cable connections,
LNB and other equipment
connected between the LNB
and the receiver, or adjust
the dish.
Wait for rain/storm to subside.
Advertisement
Table of Contents
