Problems Receiving Faxes - Xerox ColorQube 8900 User Manual

Symptoms
If the problem persists, go to:

ColorQube 8700 Color Multifunction Printer:

ColorQube 8900 Color Multifunction Printer:

Problems Receiving Faxes

Symptoms
The fax received by the recipient
is blank.
The printer answers the call but
does not print the fax.
The received fax size is reduced
in size.
Faxes are not received
automatically.
Probable Causes
The telephone line is connected
incorrectly.
There is a problem with the fax
machine of the recipient.
The fax feature is not installed or is
not enabled.
Server Fax is enabled.
An access number is required to
connect to an outside line.
The fax number needs a pause
between the prefix for an outside line
and the telephone number.
www.xerox.com/office/CQ8700support
www.xerox.com/office/CQ8900support
Probable Causes
There is a problem with the telephone
connection or with the fax machine of
the sender.
The sender loaded the pages
incorrectly.
The memory is full.
The paper supply in the printer does
not match the document size sent.
The printer is set to receive faxes
manually.
The memory is full.
The telephone line is connected
incorrectly.
ColorQube 8700/8900 Color Multifunction Printer
Troubleshooting
Solutions
Verify the telephone line connection. If
the telephone line is disconnected,
connect it.
Contact the recipient.
Ensure that the fax feature is installed
and enabled.
Ensure that Server Fax is disabled.
If the printer is connected to a PBX
system, it could be necessary to enter a
number to access the outside
telephone line.
To insert a pause, press the Dial Pause
button. A comma (,) appears in the
corresponding location.
Solutions
Verify that the printer can make clean
copies. If it can, have the sender fax the
document again.
Contact the sender.
To increase available memory, delete
stored jobs and wait for the existing
jobs to complete.
Confirm the original size of the
documents, then load the appropriate
paper size in the printer.
Set the printer to receive faxes
automatically.
If the printer is out of paper, faxes and
print jobs can deplete the printer of
memory. Load paper and print the jobs
stored in the memory.
Verify the telephone line connection. If
the telephone line is disconnected,
connect it.
User Guide
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