Xerox ColorQube 8900 User Manual page 211

Probable Causes
The label sheet is facing the wrong way in
the tray or labels have been removed from
the sheet.
Envelopes are loaded incorrectly in the
paper tray.
Jams in the Document Feeder
Probable Causes
Using paper of the wrong size, thickness,
or type.
Making 2-sided copies using hole
punched paper.
Using wrinkled or folded paper.
The documents loaded in the document
feeder exceed the maximum
capacity allowed.
The document feeder width guides are not
adjusted to fit the width of the document.
Paper Jam Message Stays On
Probable Causes
Some paper remains jammed in the printer.
One of the printer doors is open.
2-Sided Printing Jams
Probable Causes
Using paper of the wrong size, thickness,
or type.
Solutions
 Load label sheets according to the instructions from
the manufacturer.
 Print only on one side of the sheet of labels.
 Use full sheet labels only.
 Load labels face down in Tray 1.
 Load labels face up in any 525-sheet paper tray.
Load the envelopes in the paper tray short-edge feed with the flaps
closed. For details, see Envelopes in
page 58.
Solutions
®
Use only Xerox approved paper. For details, see
on page 44.
Make 1-sided copies when using hole punched paper in the
document feeder. Use the document glass.
Use the document glass.
Place fewer documents in the document feeder.
Adjust the paper guides so that they fit against the originals.
Solutions
Recheck the media path and make sure that you have removed all of
the jammed paper.
Check the doors on the printer. Close any door that is open.
Solutions
®
 Use only Xerox
approved paper. For details, see
Paper on page 44.
 Do not use envelopes, labels, reloaded paper, or paper heavier
than 122 g/m² for automatic 2-sided printing.
ColorQube 8700/8900 Color Multifunction Printer
Troubleshooting
Printing on Special Paper
Supported Paper
Supported
User Guide
on
211