Copy And Scan Problems - Xerox ColorQube 8900 User Manual

Copy and Scan Problems

Symptoms
Print-quality problems when making a copy
or scan.
Lines or streaks present in copies only made
from the document feeder.
Spots present in copies taken from the
document glass.
The reverse side of the original is showing on
the copy or scan.
Image is too light or too dark.
Colors are inaccurate.
If the problem persists, go to:

ColorQube 8700 Color Multifunction Printer:

ColorQube 8900 Color Multifunction Printer:
Solutions
Determine if the problem is the document glass, CVT glass, or the
printer, by making a copy using the document glass and the
document feeder.
 If you observe the print-quality problem in the copies made from
both sources, go to Troubleshooting Print-Quality Problems in the
Printer on page 220.
 If you observe the print-quality problem in one copy, the problem
is with the document glass or the document feeder CVT glass.
Use one of the following solutions to resolve the problem.
There is debris on the CVT glass. When scanning, the paper from the
document feeder passes over the debris on the CVT glass, resulting
in lines and streaks. Clean all glass surfaces with a lint-free cloth.
There is debris on the document glass. When scanning, the debris
creates a spot on the image. Clean all glass surfaces with a
lint-free cloth.
Turn on Background Suppression.
 If copying, use the Image-Quality settings to lighten, darken, or
adjust contrast.
 If scanning, use the Advanced Settings tab to lighten, darken, or
adjust contrast.
 If copying, use the Image-Quality settings to adjust
color balance.
 If scanning, confirm that the correct Original Type is set.
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ColorQube 8700/8900 Color Multifunction Printer
Troubleshooting
221
User Guide