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Solving Fax Problems
If the fax cannot be sent correctly, refer to the following table, and then perform the indicated operation. If
the fax still cannot be sent correctly, even after performing the described operations, contact your service
representative.
This section includes:
Problems Sending Faxes
■
Problems Receiving Faxes
■
Problems Sending Faxes
Symptom
The document is not scanned.
The document is scanned at an
angle.
The fax received by the recipient is
blurry.
The fax received by the recipient is
blank.
Transmission is not possible.
on page 8-19
on page 8-20
Cause
The document is too thick, too thin,
or too small.
The document guides are not
adjusted to the width of the
document.
The document is incorrectly
positioned.
The original glass is dirty.
The text in the document is written
too faint.
There may be a problem with the
telephone connection.
There may be a problem with the
recipient's fax machine.
The document was sent with the
front side facing down (when the
ADF is used).
The transmission procedure may
have been performed incorrectly.
The fax number may be wrong.
The one-touch dial key or speed
dial may be incorrectly
programmed.
The telephone line may be
incorrectly connected.
There may be a problem with the
recipient's fax machine.
8-19
Solving Fax Problems
Solution
Use the original glass to send the
fax.
Slide the document guides to fit the
width of the document.
Position the document correctly.
Clean the original glass.
Adjust the resolution.
Check the telephone line, and then
try sending the fax again.
Make a copy to check that this
machine is operating correctly, and
then, if the copy was printed
correctly, have the recipient check
the condition of their fax machine.
Load the document to be faxed
facing up.
Check the transmission procedure,
and then try sending the fax again.
Check the fax number.
Check that the keys were correctly
programmed.
Check the telephone line
connection. If it is disconnected,
connect it.
Contact the recipient.
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