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Symptom
Stray black dots or white
areas (drop outs)
Vertical black or color
streaks
Recurring smudges
Toner smears when
rubbed
Reason/Action
The paper is outside the recommended specification range.
Replace the paper with a recommended type, and confirm that the printer console
settings are correct. See
The transfer unit is old or damaged.
Replace the transfer unit.
The print cartridges are not genuine print cartridges.
Check the condition of the print cartridge, and replace as necessary.
■
Verify that the print cartridges (C/M/Y/K) are genuine cartridges, and replace if
■
necessary.
Multiple colored streaks or lines:
The transfer unit, or fuser, is old or damaged.
■
Check the condition of the transfer unit and fuser, and replace if necessary.
The print cartridges are not genuine print cartridges.
■
Verify that the print cartridges (C/M/Y/K) are genuine cartridges, and replace if
necessary.
Streak in only one color:
Check the condition of the print cartridge, and replace as necessary.
Verify that the print cartridges (C/M/Y/K) are genuine cartridges, and replace if
necessary.
Dirt in the paper path.
Print several blank sheets.
The paper is outside the recommended specification range.
Replace the paper with a recommended type, and confirm that the printer console
settings are correct. See
The transfer unit, or fuser, is old or damaged.
Check the condition of the transfer unit and fuser, and replace as necessary.
The paper is damp.
Replace the paper with the one properly stored. See
page 5-3. See
About Paper
The paper is outside the recommended specification range.
Replace the paper with a recommend type, and confirm that your print driver settings
are correct. See
About Paper
The print cartridges are not genuine print cartridges.
Verify that the print cartridges (C/M/Y/K) are genuine cartridges, and replace if
necessary.
The fuser is old or damaged.
Replace the fuser.
10-13
About Paper
on page 5-6.
About Paper
on page 5-6.
on page 5-6.
on page 5-6.
Print Quality
Paper Usage Guidelines
on
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