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Xerox C2424 - WorkCentre Color Solid Ink Troubleshooting Manual

User guide section 7: troubleshooting
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Download this manual See also: Service Manual, Maintenance Manual

Troubleshooting

This chapter includes:
■
"Automatic Diagnostic Tools" on page 7-2
■
"Paper Jams" on page 7-4
■
"Output Quality Problems" on page 7-26
■
"Maintenance" on page 7-31
■
"Moving and Repacking the System" on page 7-51
■
"Web Links" on page 7-57
Copyright © 2005 Xerox Corporation. All Rights Reserved.
WorkCentre® C2424 Copier-Printer
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Summary of Contents for Xerox C2424 - WorkCentre Color Solid Ink

  • Page 1: Troubleshooting

    "Paper Jams" on page 7-4 ■ "Output Quality Problems" on page 7-26 ■ "Maintenance" on page 7-31 ■ "Moving and Repacking the System" on page 7-51 ■ "Web Links" on page 7-57 Copyright © 2005 Xerox Corporation. All Rights Reserved.

  • Page 2: Automatic Diagnostic Tools

    Automatic Diagnostic Tools Automatic Diagnostic Tools Xerox provides several automatic diagnostic tools to help you produce and maintain print quality. This section includes: ■ "Control Panel Help Button" on page 7-2 ■ "PhaserSMART Technical Support" on page 7-2 ■ "PrintingScout" on page 7-3 Control Panel Help Button Your system’s control panel provides you with information and troubleshooting help.
  • Page 3 Automatic Diagnostic Tools PrintingScout PrintingScout is a tool that is installed with your Windows printer driver. It automatically checks the printer status when you send a print job. If the printer is unable to print your job, PrintingScout automatically displays a message on your computer screen to let you know that the printer needs attention.

  • Page 4: Paper Jams

    User Documentation CD-ROM. Videos are available with instructions for clearing paper jams. Videos are located on the User Documentation CD-ROM and at www.xerox.com/office/ c2424support. Jam at the Exit Cover Follow these steps to clear the jam. Lift the control panel.
  • Page 5 Paper Jams Remove paper from the output tray. 2424-018 Open the exit cover. 2424-019 WorkCentre® C2424 Copier-Printer...
  • Page 6 Paper Jams Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper are removed. 2424-020 If you did not find paper in Steps 1–4, lift up the green paper guides. 2424-044 Remove jammed paper. 2424-021 WorkCentre®...
  • Page 7 Paper Jams Close the exit cover. 2424-022 Close the control panel. 2424-016 WorkCentre® C2424 Copier-Printer...
  • Page 8 Paper Jams If you did not find paper in Steps 1–8, follow these steps. Pull up the latch on the front of the system to open the front cover. 2424-023 Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper are removed.

  • Page 9: Jam At The Exit Path

    Paper Jams Close the front cover. 2424-026 For additional information, go to www.phaserSMART.com. Jam at the Exit Path Follow these steps to clear the jam. Lift the control panel. 2424-189 WorkCentre® C2424 Copier-Printer...
  • Page 10 Paper Jams Remove paper from the output tray. 2424-018 Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper are removed. 2424-053 WorkCentre® C2424 Copier-Printer 7-10...
  • Page 11 Paper Jams Close the control panel. 2424-016 Adjust the output tray for short or long media. 2424-186 2424-056 For media shorter than 190 mm (7.5 in.), flip up the For media longer than 297 mm (11.7 in.), paper stop. extend the output tray. For additional information, go to www.phaserSMART.com.
  • Page 12 Paper Jams Jam at the Front Cover Follow these steps to clear the jam. Pull up the latch on the front of the system to open the front cover. 2424-023 Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper are removed.
  • Page 13 Paper Jams Close the front cover. 2424-026 If you did not find paper in Step 2, follow these steps. Lift the control panel. 2424-189 WorkCentre® C2424 Copier-Printer 7-13...
  • Page 14 Paper Jams Remove paper from the output tray. 2424-018 Open the exit cover. 2424-019 WorkCentre® C2424 Copier-Printer 7-14...
  • Page 15 Paper Jams Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper are removed. 2424-020 Lift up the green paper guides. 2424-044 Remove jammed paper. 2424-021 WorkCentre® C2424 Copier-Printer 7-15...
  • Page 16 Paper Jams Close the exit cover. 2424-022 Close the control panel. 2424-016 WorkCentre® C2424 Copier-Printer 7-16...
  • Page 17 Paper Jams If you did not find jammed paper in the previous steps, follow these steps. Pull Tray 2 completely out of the system and remove the jammed paper. 2424-043 Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper are removed.
  • Page 18 Paper Jams Jam at Tray 2, 3, or 4 Follow these steps to clear the jam for the tray specified on the control panel. Pull the tray specified on the control panel completely out of the system. 2424-043 Remove the top sheet from the tray. 2424-027 Verify that the paper is loaded correctly in the tray.
  • Page 19 Paper Jams Slide the side guides until the arrows on the guides match the appropriate paper size and the guides click into place. 2424-003 Note When the paper guides are adjusted correctly, there may be a small space between the paper and the guides.
  • Page 20 Paper Jams Insert the tray into the tray slot and push it completely to the back of the system. 2424-004 If you did not find jammed paper in Step 4, follow these steps. Pull up the latch on the front of the system to open the front cover. 2424-023 WorkCentre®...
  • Page 21 Paper Jams Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper are removed. 2424-025 Close the front cover. 2424-026 Note Use only the approved paper type, weight, and size for the tray. Custom size paper can be used in Tray 1 only.

  • Page 22: Jam At The Document Feeder

    Paper Jams Jam at the Document Feeder Follow these steps to clear the jam. Remove the originals from the document feeder and catch tray. 2424-054 Open the jam access cover on the document feeder. 2424-045 WorkCentre® C2424 Copier-Printer 7-22...
  • Page 23 Paper Jams Remove jammed paper from the document feeder. 2424-046 Close the jam access cover on the document feeder. 2424-047 WorkCentre® C2424 Copier-Printer 7-23...
  • Page 24 Paper Jams Open the document feeder. 2424-048 Remove jammed paper from under the document feeder or from the document glass, if any. 2424-049 WorkCentre® C2424 Copier-Printer 7-24...
  • Page 25 Paper Jams Close the document feeder. 2424-187 Reinsert paper in the document feeder. 2424-051 For additional information, go to www.phaserSMART.com. WorkCentre® C2424 Copier-Printer 7-25...

  • Page 26: Output Quality Problems

    Caution Damage caused by using unsupported paper, transparencies, and other specialty media is not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas; please contact your local representative for details.

  • Page 27: Solving Print Quality Problems

    Output Quality Problems Solving Print-Quality Problems Problem Solution Transparency Images Are Too Light or Too Verify that the paper type is set to transparency in ■ Dark the computer software application or the printer driver. For a list of transparency part numbers, print the ■...
  • Page 28 Output Quality Problems Solving Print-Quality Problems (Continued) Problem Solution Random Light Stripes Run the Eliminate Light Stripes procedure: One or more color bars are missing on the test On the control panel, press the System Setup page. button. In the menu, select Information, then press the Enter button.

  • Page 29: Diagnosing Copy-Quality Problems

    Output Quality Problems Diagnosing Copy-Quality Problems When a copy job displays poor image quality, determine if the problem is with the scanner function or the printer function of the system as follows: Print the Menu Map. At the control panel, press the System Setup button. Select Information, then press the Enter button.
  • Page 30 Output Quality Problems Solving Scan-Quality Problems (Continued) Problem Solution Background color, text, or images on Press the Clear/Clear All button to reset the default copied page are too light or too dark. settings. If the problem continues, adjust one or more of these settings: Lighten/Darken: Lightens or darkens the text or ■...

  • Page 31: Maintenance

    In the menu, select Information, then press the Enter button. Select Supplies Info, then press the Enter button. Select Maintenance Kit Life, then press the Enter button. For information about supplies, go to www.xerox.com/office/c2424supplies. Each supply includes installation instructions with the packaging. WorkCentre® C2424 Copier-Printer 7-31...

  • Page 32: Adding Ink

    To avoid ink jams, never insert broken ink sticks into the ink-loading bins. Caution Use of other than Genuine Xerox WorkCentre C2424 Solid Ink may affect print quality and system reliability. It is the only ink designed and manufactured under strict quality controls by Xerox for specific use with this system.
  • Page 33 Maintenance Follow these steps to load ink. Lift the control panel. 2424-012 Open the ink cover. 2424-013 Determine which ink-loading bin appears low. A label above each bin indicates the color of ink in that bin. Remove the ink stick from its packaging. WorkCentre®...
  • Page 34 Maintenance Place the ink stick into the opening of the appropriate ink-loading bin. Each ink stick is uniquely shaped to fit into the correct ink-loading bin. Do not force the ink stick into the ink-loading bin. 2424-014 Close the ink cover. 2424-015 WorkCentre®...
  • Page 35 Maintenance Close the control panel. 2424-016 To order ink, contact your local reseller or visit the Xerox web site at www.xerox.com/office/c2424supplies. Instructions are included on the package. WorkCentre® C2424 Copier-Printer 7-35...

  • Page 36: Emptying The Waste Tray

    Videos are available with instructions for emptying the waste tray. Videos are located on the User Documentation CD-ROM and at www.xerox.com/office/ c2424support. Caution The system’s interior may be hot. Do not touch the hot surfaces! Open the side door.
  • Page 37 Maintenance Pull the green waste tray (labeled B) completely out of the system. Caution The waste tray may be hot; handle it carefully! 2424-036 Empty the waste tray into a waste container. Waste ink can be discarded as normal office waste.
  • Page 38 Maintenance Insert the waste tray and push it completely into the system. 2424-038 Note The waste tray must be out of the system for more than 5 seconds or you will continue to receive a Empty Waste Tray message on the control panel. Close the side door.

  • Page 39: Replacing The Maintenance Kit

    Order a new maintenance kit when the control panel displays a message telling you that the maintenance kit is nearing the end of its life. To order a new maintenance kit, contact your local reseller or visit the Xerox web site at www.xerox.com/office/c2424supplies. Instructions are included with the new maintenance kit.
  • Page 40 Maintenance Pull the orange maintenance kit (labeled A) completely out of the system. 2424-033 Insert a new maintenance kit. 2424-034 WorkCentre® C2424 Copier-Printer 7-40...

  • Page 41: Cleaning The Paper Release Blade

    Maintenance Close the side door. 2424-039 Cleaning the Paper Release Blade Lift the control panel. 2424-189 WorkCentre® C2424 Copier-Printer 7-41...
  • Page 42 Maintenance Remove paper from the output tray. 2424-018 Open the exit cover. 2424-019 WorkCentre® C2424 Copier-Printer 7-42...
  • Page 43 Maintenance Tilt up the green paper guide toward the front of the system. 8400-042 Clean the white plastic paper release blade on the green paper guide by wiping it with a pre-soaked alcohol cloth (using 90 percent isopropyl alcohol). 2424-156 After the paper release blade is clean, put the green paper guide back in its original position.
  • Page 44 Maintenance Close the exit cover. 2424-022 Close the control panel. 2424-016 WorkCentre® C2424 Copier-Printer 7-44...

  • Page 45: Cleaning The Maintenance Kit Wiper Blade

    Maintenance Cleaning the Maintenance Kit Wiper Blade The maintenance kit contains a wiper blade that removes excess ink. Open the side door. 2424-035 Pull the orange maintenance kit (labeled A) completely out of the system. 2424-033 Use a lint-free cloth to clean the top and upper edges of the flexible plastic wiper blade located next to the roller.
  • Page 46 Maintenance Reinstall the maintenance kit. 2424-034 Close the side door. 2424-039 WorkCentre® C2424 Copier-Printer 7-46...

  • Page 47: Cleaning The Outside Of The System

    Maintenance Cleaning the Outside of the System You can clean the outside of the system with a soft, damp, cloth. You can use a cloth moistened with a mild neutral detergent to remove stains; do not spray detergent directly onto the system.
  • Page 48 Maintenance Wipe the document glass with the cloth or cotton swab. 2424-050 Close the document feeder. WorkCentre® C2424 Copier-Printer 7-48...
  • Page 49 Maintenance To clean the document feeder: Dampen a soft cloth or cotton swab with isopropyl alcohol (using 90 percent isopropyl alcohol). Open the jam access door on the document feeder. 2424-045 Wipe the feeding roller and inside the document feeder with the cloth or cotton swab. 2424-161 WorkCentre®...
  • Page 50 Maintenance Close the jam access door. 2424-047 Lift the document feeder. Wipe the underside of the document feeder with the cloth or cotton swab. 2424-162 Close the document feeder. WorkCentre® C2424 Copier-Printer 7-50...

  • Page 51: Moving And Repacking The System

    Videos are available with instructions for repacking the scanner unit and for repacking the document feeder. Videos are located on the User Documentation CD-ROM and at www.xerox.com/office/c2424support. Follow these guidelines to move the system within the office or to prepare it for shipment.

  • Page 52: Moving The System Within The Office

    This message means the system is not ready to be moved. If the printhead is not locked, the system can be damaged during shipment. For more information, go to the Support web site at www.xerox.com/office/c2424support. Moving the System Within the Office Run the shut-down procedure so the ink solidifies.

  • Page 53: Repacking The System For Shipment

    Moving and Repacking the System Repacking the System for Shipment Secure the scanhead shipping restraint on the left side of the scanner to lock the scanhead. 2424-107 Caution Shipping the scanner with the scanhead unlocked can damage the scanner. Remove the maintenance kit and waste tray: Open the side door on the right side of the system.
  • Page 54 Moving and Repacking the System Run the shut-down procedure so the ink solidifies. See "Running the WorkCentre C2424 Copier-Printer Shut-Down Procedure" on page 7-51. Close the system’s door and covers. Remove the document feeder and package it separately from the rest of the system. Disconnect the cable between the document feeder and the scanner.
  • Page 55 Moving and Repacking the System Remove the scanner and package it separately from the rest of the system. Disconnect the cable between the scanner and the rest of the system. Using a pen, slide both of the scanner latches to the unlocked position, then slide the scanner back and lift it away from the system.
  • Page 56 If the system has optional Trays 3 or 4, lift the system off the trays. Repack the system using the original packing material and boxes or a Xerox repackaging kit. Additional instructions for repacking the system are provided in the repackaging kit. If you do not have all the original packaging, or are unable to repackage the system, contact your local Xerox service representative.

  • Page 57: Web Links

    Xerox provides several web links that offer additional help on your WorkCentre C2424 Copier-Printer. A set of Xerox links is installed in your web browser’s Favorites folder when you install the Xerox printer drivers on your computer. The Troubleshooting tab in your Windows printer driver also includes useful links.

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