Solving Fax Problems; Problems Sending Faxes - Xerox Phaser 6128MFP User Manual

Solving Fax Problems

If the fax cannot be sent correctly, refer to the following table, and then perform the
indicated operation. If the fax still cannot be sent correctly, even after performing the
described operations, refer to the Xerox Support website,
www.xerox.com/office/6128MFPsupport.
This section includes:
•

Problems Sending Faxes

• Problems Receiving Faxes
Problems Sending Faxes
Symptom
The document is not scanned.
The document is scanned at
an angle.
The fax received by the recipient
is blurry.
The fax received by the recipient
is blank.
on page 149
on page 150
Cause
The document is too thick, too
thin, or too small.
The document guides are not
adjusted to the width of
the document.
The document is
incorrectly positioned.
The glass is dirty.
The text in the document is
written too faint.
There may be a problem with
the telephone connection.
There may be a problem with
the recipient's fax machine.
The document was sent with
the front side facing down
(when the ADF is used).
Phaser® 6128MFP Multifunction Printer
149
Solving Fax Problems
Solution
Use the original glass to send
the fax.
Slide the document guides to fit the
width of the document.
Position the document correctly.
Clean the original glass.
Adjust the resolution.
Check the telephone line, and then
try sending the fax again.
Make a copy to check that this
machine is operating correctly, and
then, if the copy was printed
correctly, have the recipient check
the condition of their fax machine.
Load the document to be faxed
facing up.