HP StorageWorks MSL5000 series User Manual page 173

Table 12: Troubleshooting General Problems (Continued)
Problem
Host does not detect the library.
HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
Ensure that the HBA type matches the library type
(LVDS or single-ended SCSI) and is properly installed
and configured.
Check that the library is terminated and properly
cabled.
Check that the SCSI cable length limits have not been
exceeded.
Note: SCSI cable length limits are very short on a
Single-Ended bus.
Ensure that the terminator is compatible with the
library (LVDS or single-ended SCSI).
Check for SCSI ID conflicts.
Check that the HBA is recognized by the operating
system and properly configured.
Check that the application software is compatible with
the library, and that it has all necessary patches and
updates.
Check that the device is properly installed and
configured using HP StorageWorks Library & Tape
Tools, available from
http://www.hp.com/support/tapetools
Power cycle the library and power down the host.
Wait until the library completes its power cycle before
powering up the host.
If using Fibre Channel, make sure you power on the
devices in the correct order (switch, hub, library, host).
If using Fibre Channel, make sure there is not a
zoning issue that is preventing the host from seeing
the library.
If using Fibre Channel, make sure that the router sees
the library and/or drives.
Contact your authorized service provider.
Troubleshooting
Solution
173