HP StorageWorks MSL5000 series User Manual page 171

Table 12: Troubleshooting General Problems (Continued)
Problem
A tape is stuck in a storage slot.
Robotics are misaligned.
Robotics won't get a tape.
Tape/drive/robotics are misaligned.
Media
Cannot load tape into drive.
DLT tape has circular wear patterns
around the hub.
A new Ultrium data cartridge that is
write-enabled is rejected by the drive.
A new Ultrium data cartridge that is
write-protected is rejected in multiple
known good drives.
An Ultrium cartridge that has data
written to it and is write-protected
restores very slowly.
HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
Solution
Using the GUI touch screen, open the appropriate
door, and remove the magazine.
Pull the tape out.
Reinsert the magazine.
If the magazine is damaged, contact your authorized
service provider.
Run a Vertical Calibration test from the Diagnostics
section of the Utilities menu.
Ensure that you are using the correct tape type for
your drive technology.
Contact your authorized service provider.
Ensure your media and format type matches your
drive type.
The DLT drive hub may not be engaging the tape hub
properly. Discard the tape and contact your
authorized service provider.
LTO Cartridge Memory has failed or is damaged.
Replace the data cartridge.
LTO Cartridge Memory has failed, and the drive has
found no data to recover. Replace the data cartridge.
LTO Cartridge Memory has failed, and the drive
cannot use the tape directory information to recover
the data. The data can still be recovered, but may take
longer than normal.
Contact your authorized support provider for more
information.
Troubleshooting
171