Performing Error Recovery; Troubleshooting Flow Chart - HP StorageWorks MSL5000 series User Manual

Performing Error Recovery

Figure 78
this chart in all cases.
FSCs are listed in
Troubleshooting General Problems
No FSC displayed. Normal front
Figure 78: Troubleshooting flow chart
HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
outlines the recommended steps for error recovery. You should follow
Table 11
TROUBLESHOOTING
AND ERROR RECOVERY
ERROR, FAULT, MALFUNCTION
Determine Suspected Error Type
PLATFORM
panel operation
Cycle the power
to the library
Retry
Check configuration
Check software configuration
Call Technical Support
on page 140. For general library problems, see
on page 169.
GENERAL DRIVE/LIBRARY
FSC and ERP displayed on
GUI touch screen
Follow the ERP on
GUI touch screen
Identify the FSC
Follow the suggested ERP
Call Technical Support
CARTRIDGE ERROR
FSC might/might not be displayed
Cartridge will not eject
Normal operation impossible
Troubleshooting
139