Test Print Troubleshooting - SATO CG2 Series Operator's Manual

WIRELESS LAN INTERFACE (OPTIONAL)
CHK
Ensure the antenna is properly and completely installed.
Ensure the wireless LAN unit is properly installed.
Ensure the green connection lights on the back of the interface board are illuminated.
If not obtaining an IP address, check the SSID or encryption and ensure those were properly entered.

4.4 TEST PRINT TROUBLESHOOTING

This chapter provides instruction on special printing to identify and resolve specific print problems.
4.4.1 Hex Dump
Allows the operator to determine if there were problems in the downloading of data. The contents of the print
buffer can be examined using the Hex Dump Mode. In the left column, each line of data received is
numbered. The center column provides the data in hexadecimal format. And in the right column, the same
data are provided in the ASC ll format. Refer to Section 3.9 HEX Dump Mode for more details to perform this
activity.
4.4.2 Test label printing
Allows the operator to identify specific problems regarding mechanical performance and setup. The test label
is designed to assist in the identification of print problems. Refer to Section 3.3 User Test Print Mode for
more details to perform this activity.
CG2 Series Operator Manual
TROUBLESHOOTING STEP
Section 4: Troubleshooting
Page 4-7