Chapter 8 Troubleshooting; Troubleshooting Overview - Cisco SFE2000P Installation And Configuration Manual

Troubleshooting
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Troubleshooting Overview

This section describes the troubleshooting methods used in this chapter and describes how the SCE 2000
platform is divided into subsystems for more efficient problem solving. If you are unable to easily solve
the problem, contact a customer service representative for assistance and further instructions. Provide
the representative with the following information:
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The following table shows the general troubleshooting strategy described in this chapter. Refer to this
table, as necessary, to follow the steps to isolate problems to a specific subsystem and resolve the
problem if possible.
Table 8-1
Step 1
Step 2
OL-7824-06
Troubleshooting Overview
Troubleshooting with the User Log
Date you received the router
Chassis serial number
Type of software and release number
Brief description of the problem you are having
Brief explanation of the steps you have taken to isolate and resolve the problem
Maintenance agreement or warranty information
Troubleshooting Strategy for Startup Problems
Action
Turn power on. Go to
Step 2
Power A/Power B LEDs
on?
C H A P T E R
Yes
Go to Step 3
Cisco SCE 2000 4xGBE Installation and Configuration Guide
8
No
Refer to
Troubleshooting the
Power Subsystem and
go to Step 3.
8-1