Troubleshooting With The User Log; The Logging System; How To Copy The User Log To An External Source - Cisco SFE2000P Installation And Configuration Manual

Chapter 8 Troubleshooting
Table 8-7
Symptom
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•

Troubleshooting with the User Log

The user log is an ASCII file that can be viewed in any editor. It contains a record of system events,
including startup, shutdown and errors. You can use the Logger to view the user log to determine whether
or not the system is functioning properly, as well as for technical support purposes.
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•

The Logging System

Events are logged to one of two log files. After a file reaches maximum capacity, the events logged in
that file are then temporarily archived. New events are then automatically logged to the alternate log file.
When the second log file reaches maximum capacity, the system then reverts to logging events to the
first log file, thus overwriting the temporarily archived information stored in that file.
Basic operations include:
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How to Copy the User Log to an External Source

You can view the log file by copying it to an external source. This command copies both log files to any
external host running a FTP server.
Step 1 From the SCE 2000# prompt, type logger get user-log
file-nameftp://username:password@ipaddress/pathand press Enter.
OL-7824-06
Troubleshooting the Link Interface Subsystem
Diagnostic Action
GBE link is up
(GBE interface link
LED is continuous
green)
No traffic received
(GBE interface Rx
LED is not
flashing)
The Logging System
Generating a File for Technical Support
Copying the User Log to an external source
Viewing the User Log
Clearing the User Log
Viewing/clearing the User Log counters
Possible Cause
No traffic is being
transmitted to the SCE
2000 from its peers.
Auto-negotiation is
disabled at the SCE
2000 but enabled at
peer.
Cisco SCE 2000 4xGBE Installation and Configuration Guide
Troubleshooting with the User Log
Possible Solution
Check traffic
connection at peer.
Check configuration in
the SCE 2000 and in
peer.
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