Lucent Technologies MERLIN LEGEND Release 5.0 Pocket Reference page 23

extension using a CTI application, caller information does initiate
screen pop.
Calls transferred from Cover buttons on non-monitored DLCs do
not initiate screen pop at the destination extension.
HotLine Feature. The Release 5.0 HotLine feature is designed for
retail sales, catalogue sales, and other types of businesses and
organizations. It is available in all three modes of system operation. The
feature allows a system manager to program a single-line telephone
extension as a HotLine. When a user lifts the handset at the HotLine
extension, the telephone automatically dials the inside extension or
outside telephone number programmed as the first Personal Speed
Dial number (code 01) for the extension. At HotLine extensions, calls
cannot be transferred, put on hold, or conferenced.
Personal Speed Dial codes can be programmed at the extension prior
to HotLine assignment (a system programming function). Alternatively,
a Personal Speed Dial code can be programmed from the single-line
telephone after HotLine operation is assigned. However, because of
security considerations, this is a one-time opportunity. Once the
Personal Speed Dial number is programmed, any changes to it or any
other extension programming must be performed using centralized
telephone programming.
Any type of inside or outside line that is normally available to a single-
line telephone can be assigned to a HotLine extension. Generally, the
HotLine telephone does not receive calls, and its line should be set to
No Ring.
!
SECURITY ALERT:
A HotLIne single-line telephone accesses a loop-start line, the line
should provide and be programmed for Reliable Disconnect. If it is not,
a caller may be able to stay on the line after the initial call and access
an outside line.
Call Center Enhancements. Release 5.0 and later systems include
Group Calling features that enhance call center operations.
Most Idle Hunt Type. In addition to the Circular (factory setting)
and Linear hunt types supported in earlier releases, a third hunt
type distributes calling group calls in an order based on which
agent has waited the longest since transferring or hanging up on
an incoming calling group call. For some applications, this hunt
type is more efficient than the circular type because it takes into
account the varying duration of calls. The system distributes
calls based on when an agent last completed a call, not on
when he or she last received one. This hunting method ignores
non-calling group calls. For example, if an agent transfers a call
that arrived on a line not assigned to the calling group, the
calling group member's most-idle status is unaffected.
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