Lucent Technologies MERLIN LEGEND Release 5.0 Pocket Reference page 147

When Calling NSAC
Do the following before you call Tier III for troubleshooting:
Check and recreate the problem.
Connect your laptop or PC so you are ready.
Know the software version of your system (Dial *05 on an Intercom
button).
Write down the errors in the Error Logs.
Know the configuration of the system operator console (DLC or QCC).
Know the type of tie lines (emulated or not, wink-start, etc.).
QPPCNs on the NSAC Bulletin Board
Follow these steps to review QPPCNs on the NSAC bulletin board:
1. Dial 800-241-3375.
2. At the first screen, select "F" for File Section.
3. At the next screen, select "N" for Non-Tier III Tips.
4. At the next screen, select "8" for QPPCNs.
Available Publications
Tier III Tips
SCAN* (Sales Competitive Analysis Newsletter)
Hotwire*
Hotsheet*
Hot News and Views*
* Published by National Technical Marketing (NTM)
Technician's Addendum
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