Upgrading CMS to the High Availability Option
Installing Feature Packages
4. Access the CMS Administration menu by entering:
cmsadm
The program responds:
Lucent Technologies CentreVu(R) Call Management System Administration Menu
Select a command from the list below.
1)
acd_create
2)
acd_remove
3)
backup
4)
pkg_install
5)
pkg_remove
6)
run_pkg
7)
run_cms
8)
port_admin
Enter choice (1-8) or q to quit:
5. Select the pkg_install option. The program responds:
The CMS Features that can be installed are
1) forecasting
2) external call history
Enter choice (1-2) or q to quit:
The system displays only feature packages that are authorized
but not yet installed.
6. Enter the number that corresponds to the External Call History
package (in this example, 2). The program responds:
Enter name of computer to which to send call records
(up to 256 characters):
CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Define a new ACD
Remove all administration and data for an ACD
Filesystem backup
Install a feature package
Remove a feature package
Turn a feature package on or off
Turn CentreVu CMS on or off
Administer Modems, Terminals, and Printers
NOTE
3-52
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