Setting The Call Center Release - Lucent Technologies CentreVu Release 3 Version 8 High Availability Connectivity, Upgrade and Administration User Manual

Administering the Switch for CMS High Availability Systems
Setting Up Version and Release Values
Setting the Call
Center Release
change system-parameters customer-options
DTMF Feedback Signals For VRU? y
Multiple Call Handling (On Request)? y
Multiple Call Handling (Forced)? y
PASTE (Display PBX Data on Phone)? n
Use Page 4 of the System Parameters Customer Options form to set the
Call Center Release. This is a new field introduced with R8.
4
CALL CENTER OPTIONAL FEATURES
BCMS (Basic)? y
BCMS/VuStats LoginIDs? y
BCMS/VuStats Service Level? n
Call Work Codes? y
CentreVu Advocate? y
Expert Agent Selection (EAS)? y
Forced ACD Calls? n
Lookahead Interflow (LAI)? y
(NOTE: You must logoff & login to effect the permission changes.)
Field
Call Center Release
CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Call Center Release: 8.1
ACD? y
Service Observing (Remote/By FAC)? n
EAS-PHD? y
Vectoring (ANI/II-Digits Routing)? y
Vectoring (G3V4 Advanced Routing)? y
Vectoring (Best Service Routing)? y
The Call Center Release must be set to 8.1
(or later) to use the High Availability option.
Page
Reason Codes? y
Service Observing (Basic)? y
Service Observing (VDNs)? y
Timed ACW? y
Vectoring (Basic)? y
Vectoring (Prompting)? y
Vectoring (G3V4 Enhanced)? y
Vectoring (CINFO)? y
Definition
4-4
4 of X